Anyone else having issues with Frequent Flyer website? | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Anyone else having issues with Frequent Flyer website?

Status
Not open for further replies.

Mal

AFF Supporter
Joined
Dec 25, 2004
Messages
12,266
Flights
My Map
On Saturday I updated my profile and when saving, received an error message indicating the website was unavailable.

Ever since then, I have had the following error when logging onto the Qantas FF website:

"
Sorry

The site is experiencing difficulties at present. We apologise for the delay and will endeavour to restore operations as soon as possible. Please try again in a short while. In the meantime you can contact us on 13 13 13 within Australia or your nearest Qantas office for all other enquiries.

Thank you for your patience.
"

Surely an outage like that doesn't occur for 3 days. So I am wondering, is my account stuffed, or is there really an outage?

(Have tried resetting pin number. Emails never arrived, so went through a manual method. New Pin works, but still get same error above. I'll also add that I've tried from another browser and still get the same issue).
 
Last edited:

JohnK

AFF Supporter
Joined
Mar 22, 2005
Messages
41,165
I have logged into my account several times over the last few days without any issues.

Maybe your account has been corrupted!
 

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,679
Flights
My Map
Mal said:
On Saturday I updated my profile and when saving, received an error message indicating the website was unavailable.

Ever since then, I have had the following error when logging onto the Qantas FF website:

"
Sorry

The site is experiencing difficulties at present. We apologise for the delay and will endeavour to restore operations as soon as possible. Please try again in a short while. In the meantime you can contact us on 13 13 13 within Australia or your nearest Qantas office for all other enquiries.

Thank you for your patience.
"

Surely an outage like that doesn't occur for 3 days. So I am wondering, is my account stuffed, or is there really an outage?

(Have tried resetting pin number. Emails never arrived, so went through a manual method. New Pin works, but still get same error above).
I have not had any issues in the last few days, checking my activity, searching awards and so on.
 

Mal

AFF Supporter
Joined
Dec 25, 2004
Messages
12,266
Flights
My Map
Thanks guys.

I've logged feedback to Qantas (waves to Qantas lurkers :D ) so hopefully they can resolve the issue or point out my stupidity :)
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
QFF website probably doesn't like that you changed your password to QFsucks :D
 

codash1099

AFF Supporter
Joined
Aug 2, 2006
Messages
2,607
No problems for me. Even managed to score a rare ponts upgrade on PER-MEL!
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,409
Flights
My Map
Mal said:
Thanks guys.

I've logged feedback to Qantas (waves to Qantas lurkers :D ) so hopefully they can resolve the issue or point out my stupidity :)
I have been able to log on with no problem.

I guess you have checked your cookies, perhaps making sure they are baked properly?
 

Mal

AFF Supporter
Joined
Dec 25, 2004
Messages
12,266
Flights
My Map
Yeah Qantas cookies deleted.

Used IE and Firefox to test, as well as checking from work.

Something is baked, and it definately isn't at my end :D

(Maybe Qantas doesn't like the fact I still havn't made any GeoffStar bookings or that I've been distributing my flying to other airlines!)
 

Mal

AFF Supporter
Joined
Dec 25, 2004
Messages
12,266
Flights
My Map
After liasing with Qantas IT we have come up with the fact that I have managed to find a bug on the Qantas website which when activated will cause your profile to go into melt down mode.

Not willing to discuss how to replicate my experience, but Qantas has identified it as a bug and will resolve sometime in the near future.

Great testing Qantas. If anyone experiences the same problem, the Qantas should now know how to resolve :)
 

JohnK

AFF Supporter
Joined
Mar 22, 2005
Messages
41,165
Mal said:
Not willing to discuss how to replicate my experience....
How much money did they offer you not to discuss it with anyone?
 

Mal

AFF Supporter
Joined
Dec 25, 2004
Messages
12,266
Flights
My Map
JohnK said:
How much money did they offer you not to discuss it with anyone?
Lol. Nothing. 10000 points or a bottle of wine would have been nice though :)

Just not wanting someone else going through the same pain I did with their account. By telling people what the issue is, others will just try and replicate it to see if their account is also affected. So better for people to not know.

Oh and don't go looking for it, otherwise you may be without your account for a day or two.
 
Last edited:

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,679
Flights
My Map
Mal said:
After liasing with Qantas IT we have come up with the fact that I have managed to find a bug on the Qantas website which when activated will cause your profile to go into melt down mode.

Not willing to discuss how to replicate my experience, but Qantas has identified it as a bug and will resolve sometime in the near future.

Great testing Qantas. If anyone experiences the same problem, the Qantas should now know how to resolve :)
So are you going to test the fix for them? :)
 

JohnK

AFF Supporter
Joined
Mar 22, 2005
Messages
41,165
Mal said:
Oh and don't go looking for it, otherwise you may be without your account for a day or two.
Being a programmer I am naturally inquisitive and try to get programs to crash when I am bored.

But as this is my FF account, and I need it most times, I will take your advice and leave it alone.
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
JohnK said:
Being a programmer I am naturally inquisitive and try to get programs to crash when I am bored.
Note to self - watch out for JohnK playing with the flight computer.
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,608
Messages
1,884,499
Members
49,495
Latest member
Namik
Top