We have just flow
Brisbane - Honolulu.
I wrote to Air Australia t2 days ago - and still await a response.
Here is my communication:
"Sent: Monday, 9 January 2012 2:23 PM
To: '
[email protected]'
Subject: VC002 Honolulu to Brisbane Sat 7th jan 2012
I posted the following on your Facebook book page and it was immediately removed:
“VC002 Honolulu to Brisbane Sat 7th - Worst flight ever. Old plane, broken seats, broken arm rest, no music, no movies, no reading lights, out-of-order toilet, blocked basin, poor service. NEVER EVER AGAIN! “
These are 100% correct facts - does the public not have a right to know what they are buying into?
I do not know how you can put such a plane in the air and take money for advertised services you plain and simple cannot deliver.
I will explain:
Our flight on 23 Dec, Brisbane to Honolulu was barely acceptable.
After about a 1hr delay sitting in the departure lounge, it took over 2 hrs of flying time to eventually get a drink.
Thereafter we were offered drinks, snacks and meals off the menu, and then we never saw your staff again. Very tatty.
Entertainment did work properly and was not as advertised. Half the shows were missing.
Seating was very cramped for a 10hr flight.
Flight back on Sat 7th, as described above was an utter disgrace.
• Our seats and those in front of us had no ‘upright position ’ or “lean-back” lock position – you just pulled them up and pushed them back as you saw fit to do. This made the already cramped seating even more uncomfortable and cramped, as the seats in front of us just eased backwards naturally. If you reclined your seat by leaning backwards, the only way you could put it back into an upright position is to do it manually.
• Our arm rest was broken – see attached picture – and no offer was made by any of your on-board staff to cover this with a small pillow, cloth etc. We were merely told “this plane needs a few things done to it”
• We were handed ‘complimentary ear-plugs” - What for I do not know as there was no sound to listen to, no movies to watch, we were not even able to turn on the reading light – in fact the controller hand set was ‘dead’ – no power! We were offer a glass of wine for the inconvenience!!!!
• One toilet was out-of-order. On-board staff advised this had been the case for over a week now, and as this was a French plane, parts had to come from France, and as Air Australia was a small customer, these part would take some time longer to arrive in Australia. What a yarn....
• The operable toilet soon ran out of paper-towels and tissues – not one on-board staff member saw fit to check for this and replenish these items. With 1/2hr from Honolulu, this basin was blocked and was soon full of water and impossible to drain for the remainder of the flight.
• We witnessed no less than 4 or 5 situations where customers were expressing serious concerns with staff members.
The flight departure time from Honolulu is still listed on your web site in your timetable as 10.a15am (it is actually 12:15pm)
The night before our flight (Fri 6th) we logged onto Honolulu Airport web page and they still had the flight listed as 10:15 departure.
I emailed yourselves that same night (Fri before our flight) – and am still awaiting an answer to my email. Pretty poor service I would say.
On arrived here in Brisbane last night, our pickup person also claimed that Brisbane Airport had arrival time as 4pm and not 6pm, (I am not able to verify that) so they sat around for 2hrs waiting.....
I have to say this was our worse flying experience ever.
In the past 12 months this was our 3rd overseas trip, and first with Air Australia.
It is also our last with Air Australia.
I do not believe you have the right to treat customers like this.
Nor do I believe you have the right to advertise products and services you knowingly are unable to deliver.
I will endeavour to inform the correct persons/organisation of these facts.
Thank you"
Make of it what you may, but I will never use these guys gain.
However if the possbility of having seats that dont work (ie recline), toilets that are out of order, leaving 1 left for the entire cabin to use leaving no toilet paper and the sink blocked, reading lights that don't work, and service that is non exitant tickle your fancy then go for it.
Sample AFF with no advertisements? More..
