Any experiences with TripADeal cancellations and getting a refund?

Seat0B

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My 90 yo Father in Law has had his European holiday (incl river cruise) booked and paid in full last year for travel August 2020 cancelled by TripADeal. Cost over $13,000. He took insurance as part of the TripADeal package, with their insurer, who of course has a "no claims in pandemics" clause. And being old, he paid them by EFT so no chance of a credit card charge back 👎.

TripADeal has been trying to get him to accept vouchers, but he is reluctant due to his age and the uncertainty about when the borders might open. So he asked for a refund.

They responded that it will be "best endeavours" only and went into a lot of detail about how they get cheap deals by making non-refundable group airfare bookings, and said they have paid out a lot of non-refundable deposits for other services, so that he should be prepared for less than a full refund. This seems pretty unfair to me - that's their business model and the risks flowing from that model are theirs, I feel.

Has anyone had success with getting a refund out of this mob? Anyone with advice on what to do next?
 

Seat0B

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The Facebook group TripACon has been a great help - so many members have come forward with tips and suggestions.
It appears that the way to go forward is by lodging an application with NCAT - the NSW Civil and Administrative Tribunal. Once lodged you would get a hearing date - usually for a telephone hearing. There is also helpful information on the NCAT site.
My departure date would have been tomorrow, 12 October, but it seems tht TripADeal may come up with an 'offer' for me sometime next week.
I have been asking for a full cash refund since September 1st!
There is always the option of trying for a chargeback if a credit card was used to make the payment.
I have applied to join this closed group 5 times and never even been acknowledged, let alone admitted to the group. I don’t know what is going on with them.

We started dealing with TripADeal re a refund in July, to give you an idea of timeline.
 
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My 90 yo Father in Law has had his European holiday (incl river cruise) booked and paid in full last year for travel August 2020 cancelled by TripADeal. Cost over $13,000. He took insurance as part of the TripADeal package, with their insurer, who of course has a "no claims in pandemics" clause. And being old, he paid them by EFT so no chance of a credit card charge back 👎.

TripADeal has been trying to get him to accept vouchers, but he is reluctant due to his age and the uncertainty about when the borders might open. So he asked for a refund.

They responded that it will be "best endeavours" only and went into a lot of detail about how they get cheap deals by making non-refundable group airfare bookings, and said they have paid out a lot of non-refundable deposits for other services, so that he should be prepared for less than a full refund. This seems pretty unfair to me - that's their business model and the risks flowing from that model are theirs, I feel.

Has anyone had success with getting a refund out of this mob? Anyone with advice on what to do next?
Hello,

I know someone trying to get reimbursed by TripADeal and on one of their court forms they need the account name, BSB and account number of the company. Do you have these details if your dad paid by EFT? I have been unable to find the details elsewhere.
 

Seat0B

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Hello,

I know someone trying to get reimbursed by TripADeal and on one of their court forms they need the account name, BSB and account number of the company. Do you have these details if your dad paid by EFT? I have been unable to find the details elsewhere.
I’ll see if I can find that, but sorry it’s a while back and he’s not great with keeping records 🤣
 

Sandie-fran

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I had two TripADeal tours cancelled last year.

The first one cancelled was for a cruise down the Mekong River in August.

For this one I accepted a credit voucher - I did not know that it was possible to get a refund - that was never mentioned.

I used the voucher to book a Far North Queensland tour for June 2021, and I was very pleased to receive all the documents exactly 6 weeks out from departure.

My second trip was to Lebanon and Jordan, November 2020.

Having discovered the wonderful Facebook site, TripACon TripADeal I got heaps of information on how to apply for a refund.

Last September, I really attacked the issue in earnest and finally lodged a complaint against TripADeal with NCAT (NSW Civil and Administrative Tribunal - TripADeal is a NSW Company.

I received a BER (best endeavour refund offer) which was the full amount less $100 admin fee (I travel solo). I had to cancel my Credit Card charge back for this offer to be considered.

My NCAT hearing was via telephone in their Tamworth office - it took only about 3 minutes. I had been given a date and time to expect the call, which came through about 15 minutes early.

The ruling was in my favour - the money came through late the next day into my bank.
 
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