Annual fee [waived when 'threatening' to cancel?]

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akky

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Jul 25, 2013
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Hi anyone had any luck getting full refund of the annual fee when threatening to cancel the card.
 

ashleyn

Established Member
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Jun 16, 2006
Posts
1,207
Received my statement last Friday showing the Annual Fee

Rang up today and asked to cancel the card, citing Annual Fee.

No Fee waiver offered, so I cancelled it.

May reapply in a couple of months and get the 16,000 QFF points.

Probably only put about $5k and $10K Tax on it last year.

Move On.

You will need to wait 12 months until you are a 'new' customer.
 

AIRwin

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I should have done this sooner - called to request for annual fee to be waived (without threat of cancelling the card) and it was granted!
 

netgrom

Member
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Dec 13, 2011
Posts
111
Called and was put through to HSBC, requested a payout figure or the annual fee to be waived, advised he didn't have the option to waive at this time. But encouraged to keep the card until the fee will be processed (end of feb). Will hold out for 1 month else will cancel.
 

reppeh

Junior Member
Joined
Feb 4, 2014
Posts
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I have had this card for 2 years now.

Rang up the other day, and asked for a payout figure. When asked why I wanted to cancel I just said I have other cards with no annual fees.

The lady didn't even mention a possible annual fee waiver. So I paid the amount due on the card.

Rang yesterday with a 0 balance, asking for a fee waiver.

A different lady said she would speak to her supervisor. After 10 seconds of "speaking to her supervisor", she advised me that no fee waive was possible.

So I closed the account. I didn't really spend that much on the card though..... probably only $10k a year. I always pay the balance in full too, so never paid a cent of interest.

Oh well.... back to using my orange everyday rewards card!
 

lit_k

Newbie
Joined
Feb 5, 2014
Posts
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My annual fee has been waived for 3 years. I called yesterday to request a payout figure and the lady didn't mention anything about waiving the annual fee. And today I give it a try again, the guy is rude. I would like to know whether the payout figure includes the annual fee. The reason why I wanna cancel the card is because of the annual fee. If I need to pay the annual fee in the payout figure, why I need to cancel the card? What the guy said I have to pay the annual fee no matter I cancel the card...???!!!
 

wxxnxs

Active Member
Joined
Nov 20, 2008
Posts
646
My annual fee has been waived for 3 years. I called yesterday to request a payout figure and the lady didn't mention anything about waiving the annual fee. And today I give it a try again, the guy is rude. I would like to know whether the payout figure includes the annual fee. The reason why I wanna cancel the card is because of the annual fee. If I need to pay the annual fee in the payout figure, why I need to cancel the card? What the guy said I have to pay the annual fee no matter I cancel the card...???!!!

Asking him if he comes from Mars:D
 

burmans

Senior Member
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Feb 21, 2006
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Any recent successes getting BT offers? 2 years ago I got a 1.99% offer as an incentive to keep it.
I rang today and asked them to cancel, they wanted to know why and I of course said I hardly ever use the card and cant justify the fee. Their response was that they would "review" to see if they could offer me an annual fee waiver but wont get back until after the fee is due to be charged! No thanks!
 

Jstar

Junior Member
Joined
Sep 25, 2011
Posts
26
At the start of last year I had my annual fee waived happily without issue.

Last year in December got charged the annual fee again and called up to see if I could get it waived. I got the reply that it wasn't a year since my last waiver so call back in January. Dutifully called back in January and was told I would not be able to get a waiver. I asked if I could please cancel my card and have the annual fee refunded, I was told no it will not be refunded (not even pro rata) as I had already used the card since December constituting an intention to use the card. After a lot of discussion they would not budge on this :(
 

mick

Member
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Apr 12, 2005
Posts
378
At the start of last year I had my annual fee waived happily without issue.

Last year in December got charged the annual fee again and called up to see if I could get it waived. I got the reply that it wasn't a year since my last waiver so call back in January. Dutifully called back in January and was told I would not be able to get a waiver. I asked if I could please cancel my card and have the annual fee refunded, I was told no it will not be refunded (not even pro rata) as I had already used the card since December constituting an intention to use the card. After a lot of discussion they would not budge on this :(

I was wondering what would happen with the annual fee if they declined to provide a waiver after you call them back. I successfully achieved a waiver, but I didn't use the card once I saw the annual fee hit the account, pending their decision. It does sound like they have you by the short and curlys.
 

kpc

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Joined
Mar 11, 2003
Posts
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Have had the card for just under a year....rang up and asked whether they would waive the annual fee due shortly...he looked up my account details, and said because I was such a good customer blah, blah... ie I paid my account (in full every month), he would waive the fee. no threats of cancelling etc were made .....
 

coles525

Established Member
Joined
May 18, 2012
Posts
1,198
Have had the card for just under a year....rang up and asked whether they would waive the annual fee due shortly...he looked up my account details, and said because I was such a good customer blah, blah... ie I paid my account (in full every month), he would waive the fee. no threats of cancelling etc were made .....

May I ask.....: "Which Bank"?
 

SC9

Junior Member
Joined
Aug 10, 2012
Posts
28
Got mine waived for 2 years, as i have a genuine intention to close the card.. but since it's free now, might as well keep it.
 

wokstar

Junior Member
Joined
Feb 15, 2011
Posts
30
Have had the annual fee waived for 2 years now, but that looks to end as HSBC is selling the woolies card business to Macquarie...

HSBC sells Woolworths card portfolio | Business Spectator

Previous experience with trying to get an annual fee waived with Macquarie cards haven't been successful - both Jetstar branded and Macquarie branded with approx $25k spending on each card.
Whereas approx $20k spend on the woolies card have gotten me the annual fee waived.
 
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