Amex velocity platinum free flight | Australian Frequent Flyer
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Amex velocity platinum free flight

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Jobeki111

Intern
Joined
Feb 22, 2015
Messages
85
Can anyone tell me if the cancel and re-book process still works. I was told that these fares were no longer able to be cancelled for a credit shell by Amex? Possibly a date change but definite no to route changes. Anyone have any recent experiences to the contrary?
 

Plutonus

Active Member
Joined
Jan 22, 2012
Messages
818
Last year I was able to cancel and re-book for a different route, as long as the new tickets cost the same or more as the original booking, but it had to be done via Amex. It hasn't been a Virgin Australia credit shell for a long time.


Can anyone tell me if the cancel and re-book process still works. I was told that these fares were no longer able to be cancelled for a credit shell by Amex? Possibly a date change but definite no to route changes. Anyone have any recent experiences to the contrary?
 

Jobeki111

Intern
Joined
Feb 22, 2015
Messages
85
Hey plutonus. I realise the credit shell is or seemingly now it would be more correct to say used to be held with Amex. From my understanding on the phone the other day it is now use your free flight as you originally book it or you will lose it. They told me no cancellations or route changes were allowed although date changes were allowed for a fee ($107 from memory). So, cancel and re book for SCs may no longer be possible??? :( Or the agent I was talking to was misinformed :S
 

JohnJa

Junior Member
Joined
Dec 11, 2014
Messages
20
Hey plutonus. I realise the credit shell is or seemingly now it would be more correct to say used to be held with Amex. From my understanding on the phone the other day it is now use your free flight as you originally book it or you will lose it. They told me no cancellations or route changes were allowed although date changes were allowed for a fee ($107 from memory). So, cancel and re book for SCs may no longer be possible??? :( Or the agent I was talking to was misinformed :S
This is the answer that I got recently. I asked to cancel and use the credit to put towards a different route and was told that there are no name or route changes. Can it only be upgraded to a Flexi fare on the same route?
 
Joined
Jan 2, 2005
Messages
273
i have also got a similar answer for a flight which I have cancelled 2 weeks ago. The agent said i have to pay $107 and reissue a tkt for the same route only
 
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