AMEX Internet Banking Service & AMEX Annual Fees

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PaulZ

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Just wondering if anyone else has been experiencing problem's with AMEX's internet service.

I am using the Platinum Credit Card, and for the last 24 days or so, have been unable to use the service.

I ring them up and they say they are sorry but don't know when it will be fixed... I can understand and accept a few days, even a week offline, but now it is getting annoying...

I am thinking of asking AMEX for some sort of minor compensation... Am i crazy to think they will?? Perhaps a small reduction in annual fee...

On another point, i don't understand why AMEX refuses to rebate annual fees. I put through well in excess of $150,000 (of which much is for my business) and they refuse to give me any rebates on annual fees. Maybe I am unreasonable in expecting a rebate... however they are making at least $1000 of my transactions, and likely much more...I thought they would like to do something to repay my loyalty and business...

Paul
 

NM

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PaulZ said:
Just wondering if anyone else has been experiencing problem's with AMEX's internet service.

I am using the Platinum Credit Card, and for the last 24 days or so, have been unable to use the service.
Not sure if the Platinum CC gets a different web site, but the Amex Australia web site online card services works just fine for my Amex Rewards Maximiser account.
PaulZ said:
On another point, i don't understand why AMEX refuses to rebate annual fees. I put through well in excess of $150,000 (of which much is for my business) and they refuse to give me any rebates on annual fees. Maybe I am unreasonable in expecting a rebate... however they are making at least $1000 of my transactions, and likely much more...I thought they would like to do something to repay my loyalty and business...

Paul
They are providing you something for your loayalty - 1.5 Membership Rewards points per dollar spent.
 

Batesy

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The Amex interactive web site has been broken for over a week. I got the same response from the call centre "dont know when it will be fixed"
 

Mal

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I have no issues with the Amex Online Banking facility at the moment.

My Plat Credit Card shows up fine.

What sort of error are you getting?
 

clifford

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Batesy said:
The Amex interactive web site has been broken for over a week. I got the same response from the call centre "dont know when it will be fixed"
Not sure where you're coming from.

Works fine for me.

:)
 

serfty

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I know the problem; it happens for me with IE. (Works fine for FireFox)

You log on then do one query; try to do another and IE crashes ~85% of the time. Full Stop.

You have to completely fire up your browser and log in to AMEX again to get any more information.
 

PaulZ

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Amazingly it has started working for me...

Previously i could log in, however when i clicked on my card number to review my transactions it would come up with a "We're Sorry" message.

All good now.
 
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