AMEX Internet Banking Service & AMEX Annual Fees | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

AMEX Internet Banking Service & AMEX Annual Fees

Status
Not open for further replies.

PaulZ

Member
Joined
Jan 11, 2005
Messages
216
Just wondering if anyone else has been experiencing problem's with AMEX's internet service.

I am using the Platinum Credit Card, and for the last 24 days or so, have been unable to use the service.

I ring them up and they say they are sorry but don't know when it will be fixed... I can understand and accept a few days, even a week offline, but now it is getting annoying...

I am thinking of asking AMEX for some sort of minor compensation... Am i crazy to think they will?? Perhaps a small reduction in annual fee...

On another point, i don't understand why AMEX refuses to rebate annual fees. I put through well in excess of $150,000 (of which much is for my business) and they refuse to give me any rebates on annual fees. Maybe I am unreasonable in expecting a rebate... however they are making at least $1000 of my transactions, and likely much more...I thought they would like to do something to repay my loyalty and business...

Paul
 

NM

Moderator
Joined
Aug 27, 2004
Messages
15,792
Flights
My Map
PaulZ said:
Just wondering if anyone else has been experiencing problem's with AMEX's internet service.

I am using the Platinum Credit Card, and for the last 24 days or so, have been unable to use the service.
Not sure if the Platinum CC gets a different web site, but the Amex Australia web site online card services works just fine for my Amex Rewards Maximiser account.
PaulZ said:
On another point, i don't understand why AMEX refuses to rebate annual fees. I put through well in excess of $150,000 (of which much is for my business) and they refuse to give me any rebates on annual fees. Maybe I am unreasonable in expecting a rebate... however they are making at least $1000 of my transactions, and likely much more...I thought they would like to do something to repay my loyalty and business...

Paul
They are providing you something for your loayalty - 1.5 Membership Rewards points per dollar spent.
 

Batesy

Active Member
Joined
Sep 21, 2005
Messages
508
The Amex interactive web site has been broken for over a week. I got the same response from the call centre "dont know when it will be fixed"
 

Mal

AFF Supporter
Joined
Dec 25, 2004
Messages
12,253
Flights
My Map
I have no issues with the Amex Online Banking facility at the moment.

My Plat Credit Card shows up fine.

What sort of error are you getting?
 

clifford

AFF Supporter
Joined
Jul 6, 2004
Messages
1,776
Batesy said:
The Amex interactive web site has been broken for over a week. I got the same response from the call centre "dont know when it will be fixed"
Not sure where you're coming from.

Works fine for me.

:)
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,259
Flights
My Map
I know the problem; it happens for me with IE. (Works fine for FireFox)

You log on then do one query; try to do another and IE crashes ~85% of the time. Full Stop.

You have to completely fire up your browser and log in to AMEX again to get any more information.
 

PaulZ

Member
Joined
Jan 11, 2005
Messages
216
Amazingly it has started working for me...

Previously i could log in, however when i clicked on my card number to review my transactions it would come up with a "We're Sorry" message.

All good now.
 
Status
Not open for further replies.

Community Statistics

Threads
81,222
Messages
1,872,393
Members
49,053
Latest member
iammarkls1
Top