AMEX Internet Banking Service & AMEX Annual Fees

Discussion in 'American Express Rewards' started by PaulZ, Apr 26, 2006.

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  1. PaulZ

    PaulZ Member

    Jan 11, 2005
    215
    0
    Just wondering if anyone else has been experiencing problem's with AMEX's internet service.

    I am using the Platinum Credit Card, and for the last 24 days or so, have been unable to use the service.

    I ring them up and they say they are sorry but don't know when it will be fixed... I can understand and accept a few days, even a week offline, but now it is getting annoying...

    I am thinking of asking AMEX for some sort of minor compensation... Am i crazy to think they will?? Perhaps a small reduction in annual fee...

    On another point, i don't understand why AMEX refuses to rebate annual fees. I put through well in excess of $150,000 (of which much is for my business) and they refuse to give me any rebates on annual fees. Maybe I am unreasonable in expecting a rebate... however they are making at least $1000 of my transactions, and likely much more...I thought they would like to do something to repay my loyalty and business...

    Paul
     

  2. NM

    NM
    Moderator

    Aug 27, 2004
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    Not sure if the Platinum CC gets a different web site, but the Amex Australia web site online card services works just fine for my Amex Rewards Maximiser account.
    They are providing you something for your loayalty - 1.5 Membership Rewards points per dollar spent.
     
  3. Batesy

    Batesy Active Member

    The Amex interactive web site has been broken for over a week. I got the same response from the call centre "dont know when it will be fixed"
     
  4. Mal

    Mal Enthusiast

    Dec 25, 2004
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    I have no issues with the Amex Online Banking facility at the moment.

    My Plat Credit Card shows up fine.

    What sort of error are you getting?
     
  5. clifford

    clifford Established Member

    Jul 6, 2004
    1,761
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    Canberra / London
    Not sure where you're coming from.

    Works fine for me.

    :)
     
  6. serfty

    Moderator

    Nov 16, 2004
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    I know the problem; it happens for me with IE. (Works fine for FireFox)

    You log on then do one query; try to do another and IE crashes ~85% of the time. Full Stop.

    You have to completely fire up your browser and log in to AMEX again to get any more information.
     
  7. PaulZ

    PaulZ Member

    Jan 11, 2005
    215
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    Amazingly it has started working for me...

    Previously i could log in, however when i clicked on my card number to review my transactions it would come up with a "We're Sorry" message.

    All good now.
     
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