In December, I opened a new Amex Platinum CC via its online website, which advertised a 30000 MR points bonus as part of the sign-up. The terms were that I would be credited with 30000 MR points when I had spent $1000 with the card and that it would take 6-8 weeks for these poitns to be credited. I applied for the card via the on-line signup site.
I achieved the $1000 spend on January 10 and have still not been credited with these points. I have not received any written documentation from Amex with reference to these bonus points.
I called up Amex today and asked to speak to a supervisor. After quoting my CC number, I was told that there was never any association of bonus points in relation to my account. I have told the supervisor that it is unethical to be offering bonus points online and to have these points denied later as it comprises misleading advertising. As such, she has told me that this matter will be forwarded to the Marketing Department. I have requested that this be expedited so that the issue can be resolved before we lose the right to convert points to QFF after March 31.
Please note that this is not the first time that I have experienced this; I was denied 10000 QFF points by ANZ last year in exactly the same way. I had to wait 3 months for the points and then when I called up they said that there were never any bonus points associated with my account.
I would like to hear your views on this matter and likely outcomes. Also where should I go next in terms of consumer affairs departments?
I achieved the $1000 spend on January 10 and have still not been credited with these points. I have not received any written documentation from Amex with reference to these bonus points.
I called up Amex today and asked to speak to a supervisor. After quoting my CC number, I was told that there was never any association of bonus points in relation to my account. I have told the supervisor that it is unethical to be offering bonus points online and to have these points denied later as it comprises misleading advertising. As such, she has told me that this matter will be forwarded to the Marketing Department. I have requested that this be expedited so that the issue can be resolved before we lose the right to convert points to QFF after March 31.
Please note that this is not the first time that I have experienced this; I was denied 10000 QFF points by ANZ last year in exactly the same way. I had to wait 3 months for the points and then when I called up they said that there were never any bonus points associated with my account.
I would like to hear your views on this matter and likely outcomes. Also where should I go next in terms of consumer affairs departments?