Lindsay Wilson said:
Gary Steiger, I'd be careful...hope you are doing your research. IMHO, reconnaissance is rarely wasted.
I am indeed being very careful and doing my research. Charles Alder of Dynamic Rewards called me twice (Australia to USA) to discuss the program. (Most impressive.) However:
1. The retail partners I get while using the link on the US site will not be very useful to U.S. residents, unless they visit Brisbane, where they seem to be located.
2. And the points listed for receiving rewards on the rewards search page are shown in Australian dollars, even though the address I gave them is a U.S. address. My account information shows me to be receiving points as if I lived in Australia.
3. (This one is huge!) I see no link for customer service on the U.S. site.
I wrote to Charles about 1 and 2 November 21. No response, and the problems still aren't fixed. I wrote to the email address for the U.S. (listed in Corporate > Contact Us) about 3 three days ago. No response. In my experience, point awards for shopping through portals are given automatically about half the time. For the other half, it is necessary to contact someone to track down the award. Given what I have seen of the programming skills of Dynamic Rewards so far, I have no reason to expect better from them. If they do add a customer service link, I have a specific problem with my points that I am saving for use in testing the promptness and effectiveness of that customer service. We will see.
They do seem to have good intentions. The phone calls from Australia, the prompt fixing of some of the programming problems I pointed out to them, and, at my suggestion, assigning someone to moniter and respond to posts on this forum (and its counterpart in the U.S.A.) is impressive. But with no customer service, and no information on financial backing (will they be around and paying their bills when we get enough points to ask for a ticket?), I cannot list them on my web site. In the U.S., we have been burned too often by portals that drop their customer service and can't pay for miles or tickets we have earned.