American wants to know what you think of Dynamic Rewards

Discussion in 'General Hotel Loyalty Discussion' started by Gary Steiger, Nov 15, 2003.

  1. Gary Steiger

    Gary Steiger Junior Member

    Jul 17, 2003
    20
    0
    California, USA
    What do you guys think of the Dynamic Rewards program? Best I can tell, it started in Australia and is pretty big there. They are now branching out to here in the USA. I am thinking of listing it on my web site. Is the program any good?

    Thanks. [/url]
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  2. arun

    arun Member

    Sep 5, 2002
    311
    0
    Sydney
    Gary - never heard of Dynamic rewards in Australia. Are you really saying something.....
     
  3. Gary Steiger

    Gary Steiger Junior Member

    Jul 17, 2003
    20
    0
    California, USA
  4. QF WP

    Moderator

    Jun 20, 2002
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    Gary, I think you're having the wool pulled over your eyes. I have never heard of them either...and after viewing their website, it reeks of smarmy pyramid marketing. Think they will be about as useful as FlyBuys (another useless FF points card here). How big have they told you they are??...I'd be doing some further investigation if I were you. If it smells like a rat and looks like a rat...it must be a rat!!
     
  5. Gary Steiger

    Gary Steiger Junior Member

    Jul 17, 2003
    20
    0
    California, USA
    Thanks. That's why I asked before listing this program on my web site.

    Has anyone else heard of or delt with this program?
     
  6. helpdesk

    helpdesk Newbie

    Nov 20, 2003
    2
    0
    Lindsay we'd like to invite you to call our office or even become a member. Then we'd like to help you earn points towards free travel at a rate twice as good as flybuys and with double the number of available merchants currently within the Flybuys program.

    In fact as a Brisbane resident you can as a card carrying member, which we hope you'll become, enjoy savings at over 30 Brisbane based merchants.

    Our program is growing successfully worldwide without the advertising budget of major corporations. We'd like to give you our members the benefits, not advertising agencies.

    If you'd like to join please do so or call our office.

    Gary as you found out today with Charles' calls we're more than happy to communicate with anyone worldwide about our program.

    Thought these peices might be of interest
    http://biz.yahoo.com/prnews/031023/lnth030_1.html
    http://www.dynamicrewards.com/corporate/pr/10112003.asp
     
  7. QF WP

    Moderator

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    Tracey, thank you for the unexpected offer, but no thank you. Viral marketing...sorry, shades of other marketing schemes <shudder>. There's nothing good about FlyBuys, I gave that to my wife a long time ago saying the points are hers and she's not getting anywhere with it either.

    I much prefer the system I have to collect FFP's - all my credit and other cards are linked to QFF, earning me sufficient every year for innumerable upgrades on long haul domestic and international flights.

    I'm sorry, but any company that doesn't even have physical addresses on it's website, I give a wide berth. You fail a litmus test there, plus other missing information on your site.

    Give me companies like Accumulate any day....
     
  8. helpdesk

    helpdesk Newbie

    Nov 20, 2003
    2
    0
    Lindsay, thank you for your post.

    Yes indeed "Viral" or "Word of Mouth" marketing is not for every business, we have found it extremely successful to date and far more cost effective than many other mediums

    If you look under the Corporate link you will will find our full Contact Us details.

    Best of luck, Accumulate looks like an interesting program
     
  9. sully

    sully Member

    Jul 31, 2003
    238
    1
    Wolloomooloo, NSW
    This is actually quite funny. Remind me that the next time I am in Tarragindi I can get my meat from an affiliated butcher. Not only can I buy my snags, but he can help me pack my bags. Boy, and I thought tripe was a thing of the past!

    Did somebody say home brew??? Fantastic, that fave of mine in Capalba is now even better!!! Strewth, not only can I pick up that special nut brown ale kit but I can even fly there for less than 5000 points to get it! Not only have I been driven to drink, I can now be flown!!!

    Funny, I was thinking of our old mate Shootda3 when I read this, an odious troller and as about as helpful. Say 'Platinum' a few times in your advertising and I am in like Flynn.

    Must go, I'm late for my Megalube at Arndale.
     
  10. QF WP

    Moderator

    Jun 20, 2002
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    Golly, you've got a Brisbane head office.... in Calamvale? (to those non-Brisbanites, Calamvale is a southern suburb and no Point Piper, Toorak or Peppermint Grove). Sounds like a run-from-home operation to me. Probably big on hype and long on rewards - like your "Press Release" where you state..."reward airfares for less than 5000 points one way..." (because although it looks attractive compared with QFF points for similar trips, what you don't state is how long it's going to take to accumulate those points given the lack or selection of quality retail or on-line merchants - so similar to FlyBuys IMHO).

    And as Sully commented, such a stunning array of merchants already signed up in your program in Australia...boy that's making me want to drop QFF, FlyBuys, NAB and AMEX for your Dynamic Rewards...

    Gary Steiger, I'd be careful...hope you are doing your research. IMHO, reconnaissance is rarely wasted.
     
  11. arun

    arun Member

    Sep 5, 2002
    311
    0
    Sydney
    Now, is it another misleading program???
    The website says the program is free to join - but you got to pay $20.00 for the card.
    It is like saying-
    I will give you my car for free - if you pay $100K for the keys.
     
  12. Gary Steiger

    Gary Steiger Junior Member

    Jul 17, 2003
    20
    0
    California, USA
    I am indeed being very careful and doing my research. Charles Alder of Dynamic Rewards called me twice (Australia to USA) to discuss the program. (Most impressive.) However:

    1. The retail partners I get while using the link on the US site will not be very useful to U.S. residents, unless they visit Brisbane, where they seem to be located.

    2. And the points listed for receiving rewards on the rewards search page are shown in Australian dollars, even though the address I gave them is a U.S. address. My account information shows me to be receiving points as if I lived in Australia.

    3. (This one is huge!) I see no link for customer service on the U.S. site.

    I wrote to Charles about 1 and 2 November 21. No response, and the problems still aren't fixed. I wrote to the email address for the U.S. (listed in Corporate > Contact Us) about 3 three days ago. No response. In my experience, point awards for shopping through portals are given automatically about half the time. For the other half, it is necessary to contact someone to track down the award. Given what I have seen of the programming skills of Dynamic Rewards so far, I have no reason to expect better from them. If they do add a customer service link, I have a specific problem with my points that I am saving for use in testing the promptness and effectiveness of that customer service. We will see.

    They do seem to have good intentions. The phone calls from Australia, the prompt fixing of some of the programming problems I pointed out to them, and, at my suggestion, assigning someone to moniter and respond to posts on this forum (and its counterpart in the U.S.A.) is impressive. But with no customer service, and no information on financial backing (will they be around and paying their bills when we get enough points to ask for a ticket?), I cannot list them on my web site. In the U.S., we have been burned too often by portals that drop their customer service and can't pay for miles or tickets we have earned.
     
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