Advertising a fare then not honoring it- Qantas what is going on!! | Australian Frequent Flyer
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Advertising a fare then not honoring it- Qantas what is going on!!

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farawaymum

Junior Member
Joined
Apr 22, 2010
Messages
45
This morning I went on line to book a sale fare that appears on the website as part of the "new year sale" and according to the price graph runs from 16 Jan to 30 November 2015 with a business class price of $650 each way direct from SYD to AKL.I do this trip regularly and know this is a "genuine" sale price. Anyway, after trying multiple dates in the stated period there were no seats for sale at this price point in any of the 7 months I looked at - only $891 each way.

So I rang them and after almost 20 minutes on hold I was advised that it was a mistake and did not apply beyond February.There was no offer to honour the advertised price and an indifferent attitude with a reluctant thank you from the CSO who answered my call.

Given that false advertising is a serious matter , I was surprised it was simply shrugged of as a mistake that would be reported.I have of course taken a screen shot.Are they obliged to honour the advertised price if I press the issue?
 

Ansett

Established Member
Joined
Jul 13, 2011
Messages
3,630
Qantas
LT Gold
Virgin
Red
If they don't want the ACCC to start poking around? yes.
Qantas are very very poor at advertising prices with availability and I do wonder if an investigation by ACCC is needed. I have highlighted a number of mistakes on the pricing and availability of Discounted or sale prices.

Qantas did recently offer to honour a wrong price to the UK in J that was incorrectly advertised.

I would highly recommend calling back and asking again for the dates you want and for them to honour the advertised rate.
 
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ChrisCunard

Active Member
Joined
Mar 22, 2011
Messages
577
Make a complaint on twitter they will look after you. Similar happened to me on a QF/EK flight.
 

RooFlyer

Enthusiast
Joined
Nov 12, 2012
Messages
17,135
Qantas
Platinum
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Call back and ask for the fare to be honoured; give them ONE more opportunity then go to ACCC.

But first, begin a log of everything that has happened; when you saw fare; what you did, times of calls, what was said etc; names if you can remember & certainly going forward.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,469
I would call back. IIRC the last sale they advertised contained incorrect prices, but the call centre honoured them until a correction email was sent out. So there is precedence.
 

farawaymum

Junior Member
Joined
Apr 22, 2010
Messages
45
Update- went online this morning and the fare is now widely available across the originally advertised date ranges- seems like the CSO's advice that the fare only applied in February was incorrect and it was in fact a computer glitch. Purchased accordingly for my desired dates in June!

This morning I went on line to book a sale fare that appears on the website as part of the "new year sale" and according to the price graph runs from 16 Jan to 30 November 2015 with a business class price of $650 each way direct from SYD to AKL.I do this trip regularly and know this is a "genuine" sale price. Anyway, after trying multiple dates in the stated period there were no seats for sale at this price point in any of the 7 months I looked at - only $891 each way.

So I rang them and after almost 20 minutes on hold I was advised that it was a mistake and did not apply beyond February.There was no offer to honour the advertised price and an indifferent attitude with a reluctant thank you from the CSO who answered my call.

Given that false advertising is a serious matter , I was surprised it was simply shrugged of as a mistake that would be reported.I have of course taken a screen shot.Are they obliged to honour the advertised price if I press the issue?
 

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
5,980
Update- went online this morning and the fare is now widely available across the originally advertised date ranges- seems like the CSO's advice that the fare only applied in February was incorrect and it was in fact a computer glitch. Purchased accordingly for my desired dates in June!
Hopeless .
 
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