Accor Plus Membership Discussion

[SYD]

The standard 20 nights. Quick to take your money weeks before renewal but cough at delivering.

I signed up via the QBR promo on the 24th. 20 nights posted almost immediately but still waiting for the 3k ALL points and 10k QBR bonus. But the Ta&Cs mentioned 30 days for those.

 

[PineappleSkip]

ALL issue rather than A+, but booked a stay last night and the 'use points' option was proposing 3000 points increments rather than 2000 points. Did this change recently?

 

[aikman]

ALL issue rather than A+, but booked a stay last night and the 'use points' option was proposing 3000 points increments rather than 2000 points. Did this change recently?

I also saw this the other day when I made a booking. Maybe if you have a large points balance and have a large booking it proposes 3000 to speed things up a bit? Otherwise 2000 is still an option as at today.

 

[DejaBrew]

ALL issue rather than A+, but booked a stay last night and the 'use points' option was proposing 3000 points increments rather than 2000 points. Did this change recently?

I also saw this the other day when I made a booking. Maybe if you have a large points balance and have a large booking it proposes 3000 to speed things up a bit? Otherwise 2000 is still an option as at today.

I've noticed this recently as well, but it seemed to vary depending on the hotel and/or the room rate.

 

[comehither]

The redemption rate is always the same so...

Also charging back CC when the status nights haven't immediately credited at the start of the month is extreme. Are you short of the money or something... IME it always works itself out by mid-month.

 

[PineappleSkip]

I've noticed this recently as well, but it seemed to vary depending on the hotel and/or the room rate.

This seems plausible. Hotel was Mercure at Sydney Central and booking was several nights on a flexible rate including a weekend just before Xmas, so no bargains available. The ALL website suggests you can redeem from 1,000 points on Hotel stays, with different minima for package deals and private homes.. Section 10 of the T&Cs, about redemptions, has an impressive collection of inconsistencies and dead links, but some highlights are here.

At the hotel, Reward points can be used with a minimum of 1,000 Reward points, entitling Members to a discount of 20 euros on the price, all taxes included, of accommodation or on-site expenses. As an exception, Reward points can only be used starting from 2,000 Reward points (equivalent to a discount of 40 euros) in venues located in France and from 500 Reward points in hotels located in Mainland China, Hong Kong, Macau, Mongolia and Taiwan (equivalent to a discount of 10 euros). A maximum of one million Reward points can be used at the hotel for the same stay.

but then later on

up to 1,000,000 Reward Points can be redeemed in multiples of 2,000 Reward points on the ALL.com website and app when booking.

I made a dummy booking for the same room at a similar rate for one night. The website didn't offer the use of points at all, an annoyance I've encountered before. The APP did offer the option of using points upfront with a minimum of 1,000 this time. This was on the same "member app offer" rate and the same room type for a similar price.

The end result appears to be the minimum you can use upfront when booking will depend on the vagaries of ALL's app. And the minimum the app offers appears to be related to the dollar value of the booking itself. And the website page about redemption says one thing and the T&Cs says others.

Cheers skip