Accor ALL+ benefits questionnaire

[Seat0B]

I just got a survey asking for my experiences with Accor + Explorer, Accor Signature some of the other paid subscriptions as well as my general experiences of loyalty recognition for my status - currently platinum.

They were also asking a lot of questions about new “paid enhancements” to the schemes like:

• Ability to pay (unclear if $ or points) for higher level of status
• Ability to retain status if you miss target
• ability to roll over excess status points not needed to retain your leveL
• a type of family points pooling
• Ability to roll over unused benefits like stay plus nights

They also asked questions about lifetime status, to which I responded positively as long as the targets are fair.

I rated the new explorer program poorly and was given a whole set of questions and free text about why - so I let them have my negative views about the recent changes such as requiring 2 nights to use the stay plus free night, some failures to provide status benefits (like breakfast or lounge) on free nights, and the reduction in dining benefits - we now only get 30% off when we travel instead of previous 50%. In free text I mentioned tht this all made the product less attractive to me and that after more than 20 years of membership I was seriously considering dropping it t next renewal.

They specifically also asked about satisfaction with loyalty recognition such a priority check in, welcome amenity and welcome drinks so I mentioned how totally hit and miss it all is with the result tht sometimes I was delighted, sometimes disappointed and sometimes just embarrassed.

I do quite a few surveys and this one felt a bit more detailed and hit the types of things I have been feeling peeved about. I wonder if there has been a drop off in membership numbers?

 

[SYD]

Received it also.

 

[Seat0B]

Received it also.

I’ll be interested to hear your take when you’ve done it.

 

[Seat0B]

Oh and I forgot to add in the “paid enhancements” I listed above there was an option to recover expired reward points under consideration.

They also asked which other hotel programs I was a member of.

 

[ellen10]

I just got the survey also.
I haven't done it yet, thanks for your thoughts.

 

[oz_mark]

I got a survey, but it was pretty much just my experiences with the subscription programs. Didn't get any questions on enhancements!

 

[History]

Lifetime status is a great idea! (I didn't get the survey - no problems, as I am new to Accor Plus)

 

[jase05]

Have received it but haven’t got around to filling it out yet.
I’ll definitely raise some issues like I normally do such as far too many status members and creating a better and more elevated experience for Diamonds.
The rollover of status points would be interesting as most years we would get close to automatic re-qualifying as Diamond and Lifetime status would be a great idea as long as the bar is set appropriately
Will have to sit down and check it out today at some stage

 

[History]

I've received the survey. I gave mostly positive answers, but I did mention the ability to use two stay plus nights on the same booking