- Joined
- Sep 20, 2018
- Posts
- 4,776
- Qantas
- Platinum
- Oneworld
- Emerald
I just got a survey asking for my experiences with Accor + Explorer, Accor Signature some of the other paid subscriptions as well as my general experiences of loyalty recognition for my status - currently platinum.
They were also asking a lot of questions about new “paid enhancements” to the schemes like:
I rated the new explorer program poorly and was given a whole set of questions and free text about why - so I let them have my negative views about the recent changes such as requiring 2 nights to use the stay plus free night, some failures to provide status benefits (like breakfast or lounge) on free nights, and the reduction in dining benefits - we now only get 30% off when we travel instead of previous 50%. In free text I mentioned tht this all made the product less attractive to me and that after more than 20 years of membership I was seriously considering dropping it t next renewal.
They specifically also asked about satisfaction with loyalty recognition such a priority check in, welcome amenity and welcome drinks so I mentioned how totally hit and miss it all is with the result tht sometimes I was delighted, sometimes disappointed and sometimes just embarrassed.
I do quite a few surveys and this one felt a bit more detailed and hit the types of things I have been feeling peeved about. I wonder if there has been a drop off in membership numbers?
They were also asking a lot of questions about new “paid enhancements” to the schemes like:
- Ability to pay (unclear if $ or points) for higher level of status
- Ability to retain status if you miss target
- ability to roll over excess status points not needed to retain your leveL
- a type of family points pooling
- Ability to roll over unused benefits like stay plus nights
I rated the new explorer program poorly and was given a whole set of questions and free text about why - so I let them have my negative views about the recent changes such as requiring 2 nights to use the stay plus free night, some failures to provide status benefits (like breakfast or lounge) on free nights, and the reduction in dining benefits - we now only get 30% off when we travel instead of previous 50%. In free text I mentioned tht this all made the product less attractive to me and that after more than 20 years of membership I was seriously considering dropping it t next renewal.
They specifically also asked about satisfaction with loyalty recognition such a priority check in, welcome amenity and welcome drinks so I mentioned how totally hit and miss it all is with the result tht sometimes I was delighted, sometimes disappointed and sometimes just embarrassed.
I do quite a few surveys and this one felt a bit more detailed and hit the types of things I have been feeling peeved about. I wonder if there has been a drop off in membership numbers?
