Access to QF lounge...wife at airport right now

[takenbyaliens]

Hi All,
My wife at airport right now. She is QF gold. Flying CX to HKG this morning. Lounge access?? QF says no as not on code share flight. Is this correct??? Urgent answer please

 

[MEL_Traveller]

Hi All,
My wife at airport right now. She is QF gold. Flying CX to HKG this morning. Lounge access?? QF says no as not on code share flight. Is this correct??? Urgent answer please

It's totally NOT correct.

QF gold is oneworld sapphire. This allows entry to all oneworld international business class lounges.

Which airport is she at?

 

[kelvedon]

As a QF gold she should get access to lounge flying any Oneworld airline

 

[takenbyaliens]

BNE

 

[I love to travel]

Agreed with all above. Escalate to manager.

 

[takenbyaliens]

Told go away as not codeshare. She not happy and nor am I. WTF

 

[MEL_Traveller]

Told go away as not codeshare. She not happy and nor am I. WTF

The only reason for this would be overcrowding.

Cathay's BNE lounge is also stated as the QF Club: Brisbane International Airport | Cathay Pacific

So on all fronts she should be entitled to access.

 

[serfty]

Qantas have modified thier lounge access page. But as a QF Gold then CX*CX should allow for access.

Qantas Lounge Access Eligibility | Qantas

Find out more on Qantas Lounge access eligibility whether your traveling in First, Business; are a Qantas Frequent Flyer, Qantas Club or oneworld member.

www.qantas.com

 

[serfty]

 

[takenbyaliens]

Well she didn't get in and went to Coffee Club instead and shelled out for breakfast. V poor form and has happened before when she flew JAL. Same lounge.

 

[I love to travel]

Thanks @serfty looks like QF no longer honour normal OW ruled

 

[MEL_Traveller]

Thanks @serfty looks like QF no longer honour normal OW ruled

It would have been interesting for QF to actually point out to the OP's wife the exact basis on which entry was being denied. They wouldn't be able to find it.

 

[takenbyaliens]

Thanks serfty. I have a feeling she will follow this up...where is a good place to start...she is about to board now so will have to be later.

 

[samh004]

Flying CX to HKG this morning

You said she was flying CX this morning, but what was the flight number?

I assume CX9181, actual metal QF97?

 

[moa999]

Very strange.
Would be correct if on FJ (both previously and now that it's joined oneworld connect).

Assume wife is on the flight via CNS - CX146

 

[jase05]

Would love to know the reason why she was denied access as it appears to go against all rules. I would definitely be trying to get some form of compensation.

 

[MEL_Traveller]

This should be followed up with Qantas Frequent Flyer - by email would be ok. I'd advise your wife to keep the receipt from the cafe (or extract from bank statement) and attach it to the email asking for reimbursement.

 

[takenbyaliens]

Yes she was on CX146 via Cairns. And I have done this flight before and had no issues...

 

[dajop]

I assume she had the QF FF number in the booking/ on the boarding pass ? Not another FF program? That’s been reported - trying to get in with QF gold but crediting to another program. It sounds odd that she wouldn’t get access as anyone working at a QF international lounge should know who the oneworld members are.

If on a QF flight number - irrespective of operating carrier - she should have had access anyway.

 

[moa999]

Certainly in SYD 18 months ago, QF lounges were requiring CX to give you a lounge invite a t check-in as otherwise CX wouldn't pay QF.