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A positive QF experience

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Dr0pB3ar

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Joined
Nov 1, 2012
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74
Hi Everyone,

Amongst all of the doom and gloom of recent times with the Red Roo, I thought I would share a positive experience I had on Thursday night. I was in the BNE J Lounge waiting for my flighnt to PER, when my wife called me and told me that she was in labour and it was all happening very fast. I spoke to her for a while in the lounge but had to put down the phone and board my flight.

When the CSM was doing his normal meet and greet I told him about my situation (just making conversation really). He was very suprised and obviously sympathised with my anxiety, so he got my wife's number off me and said that he would be back shortly. He came back to my seat after about 20 minutes and told me that they had messaged their ops centre to call my wife and was able to give me a series of updates along the way, including confirming for me the birth of my son.

I am about as disgruntled as everyone else about the "simplification" that's going on soon, but I really was blown away by QF's service on this occasion and felt compelled to share it.

Cheers,
 
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Barks

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Nov 2, 2013
Messages
167
A big congrats on the birth of your son :)

It's good to hear some positive experiences on QF among all the negativity that seems to surround them lately.
 

Princess Fiona

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Congratulations :)
What a great example of exemplary customer service by QF. Hopefully they will get recognition for it and thankyou for sharing.
 

Dr0pB3ar

Intern
Joined
Nov 1, 2012
Messages
74
Thanks everyone. Yes, I thought it was a great example of what Qantas should be like more often.

I have sent a message of feedback thorugh the Qantas website so hopefully the correct people get recognised.

Cheers,
 

cosi

Member
Joined
May 29, 2009
Messages
467
Its great staff like your CSM whom I miss as QF shrinks.

Congrats on you new son
 

boomy

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Joined
May 10, 2013
Messages
7,582
Thanks everyone. Yes, I thought it was a great example of what Qantas should be like more often.

I have sent a message of feedback thorugh the Qantas website so hopefully the correct people get recognised.
Great gesture from the CSM on that flight and good on you for sending a feedback.
People are usually quick with sending negative feedbacks and don't always remember to recognise the good things.
 

zainman

AFF Supporter
Joined
Jan 31, 2012
Messages
1,442
QF at it's best is untouchable! Congrats on the birth of your child! :)
 

legroom

Established Member
Joined
Nov 2, 2012
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Thanks everyone. Yes, I thought it was a great example of what Qantas should be like more often.

I have sent a message of feedback thorugh the Qantas website so hopefully the correct people get recognised.

Cheers,
I'd also PM Red Roo here as well to ensure the CSM and others get recognised for their kind and thoughtful effort.

Congratulation !

Now it's time to enrol your son to the QFF scheme ?
 

Dr0pB3ar

Intern
Joined
Nov 1, 2012
Messages
74
QF at it's best is untouchable! Congrats on the birth of your child! :)
I absolutely agree. I have had some amazing displays of customer service from Qantas. Another example that jumps out is when my wife's mother passed away at the end of 2012 while we were holidaying in QLD. While on the drive to BNE, I was on the phone to QF organising a compasionate flight. We ended up getting the the air port late after a 5 hour drive and the flight screens said that the flight was closed. an attendant noticed my wife crying in the foyer, found out what was happening, and within minutes we were told the the gate was reopened and someone was there to escort us all the way through security to our seats.

I'd also PM Red Roo here as well to ensure the CSM and others get recognised for their kind and thoughtful effort.

Congratulation !

Now it's time to enrol your son to the QFF scheme ?

I will make sure that I do that ;)

It doesn't matter how much Qantas appears in a bad light in the media and everything else that is going on. I will always do everything I can to stay a Qantas Frequent Flyer.
 

JohnK

AFF Supporter
Joined
Mar 22, 2005
Messages
41,270
Congratulations Dr0pB3ar to both of you.

We must have been in the BNE business lounge around the same time.
 

Dr0pB3ar

Intern
Joined
Nov 1, 2012
Messages
74
Hi John,

I was the one nervously pacing up and down the lounge on the phone! haha

I was there after a connection from TSV for about an hour and a half.

Cheers,

Andrew
 

Foreigner

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Joined
Mar 29, 2006
Messages
4,163
QF 925 (B767) on Saturday, 03 May had hitch with most iPads not working. Crew distributed free alcoholic drinks in Y. The CSM was on his second-last day before retirement, made known over PA system to all-round applause from passengers.
 
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