A positive QF experience

Discussion in 'Qantas Frequent Flyer Program' started by Dr0pB3ar, Apr 19, 2014.

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  1. Dr0pB3ar

    Dr0pB3ar Intern

    Nov 1, 2012
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    Perth, Western Australia, Australia
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    #1 Dr0pB3ar, Apr 19, 2014
    Last edited: Apr 19, 2014
    Hi Everyone,

    Amongst all of the doom and gloom of recent times with the Red Roo, I thought I would share a positive experience I had on Thursday night. I was in the BNE J Lounge waiting for my flighnt to PER, when my wife called me and told me that she was in labour and it was all happening very fast. I spoke to her for a while in the lounge but had to put down the phone and board my flight.

    When the CSM was doing his normal meet and greet I told him about my situation (just making conversation really). He was very suprised and obviously sympathised with my anxiety, so he got my wife's number off me and said that he would be back shortly. He came back to my seat after about 20 minutes and told me that they had messaged their ops centre to call my wife and was able to give me a series of updates along the way, including confirming for me the birth of my son.

    I am about as disgruntled as everyone else about the "simplification" that's going on soon, but I really was blown away by QF's service on this occasion and felt compelled to share it.

    Cheers,
     
    • Like Like x 31

  2. Barks

    Barks Member

    Nov 2, 2013
    167
    57
    Sydney
    A big congrats on the birth of your son :)

    It's good to hear some positive experiences on QF among all the negativity that seems to surround them lately.
     
  3. Princess Fiona

    Moderator

    May 22, 2009
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    Congratulations :)
    What a great example of exemplary customer service by QF. Hopefully they will get recognition for it and thankyou for sharing.
     
    • Like Like x 1
  4. marki

    marki Established Member

    Feb 11, 2010
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    Here here ditto from me!
     
  5. Dr0pB3ar

    Dr0pB3ar Intern

    Nov 1, 2012
    74
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    Perth, Western Australia, Australia
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    Thanks everyone. Yes, I thought it was a great example of what Qantas should be like more often.

    I have sent a message of feedback thorugh the Qantas website so hopefully the correct people get recognised.

    Cheers,
     
    • Like Like x 3
  6. cosi

    cosi Member

    May 29, 2009
    444
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    Perth
    Its great staff like your CSM whom I miss as QF shrinks.

    Congrats on you new son
     
  7. boomy

    boomy Senior Member

    May 10, 2013
    7,143
    6,369
    MEL and BNE
    Great gesture from the CSM on that flight and good on you for sending a feedback.
    People are usually quick with sending negative feedbacks and don't always remember to recognise the good things.
     
  8. zainman

    zainman Established Member

    Jan 31, 2012
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    QF at it's best is untouchable! Congrats on the birth of your child! :)
     
  9. legroom

    legroom Established Member

    Nov 2, 2012
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    I'd also PM Red Roo here as well to ensure the CSM and others get recognised for their kind and thoughtful effort.

    Congratulation !

    Now it's time to enrol your son to the QFF scheme ?
     
  10. Dr0pB3ar

    Dr0pB3ar Intern

    Nov 1, 2012
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    Perth, Western Australia, Australia
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    I absolutely agree. I have had some amazing displays of customer service from Qantas. Another example that jumps out is when my wife's mother passed away at the end of 2012 while we were holidaying in QLD. While on the drive to BNE, I was on the phone to QF organising a compasionate flight. We ended up getting the the air port late after a 5 hour drive and the flight screens said that the flight was closed. an attendant noticed my wife crying in the foyer, found out what was happening, and within minutes we were told the the gate was reopened and someone was there to escort us all the way through security to our seats.


    I will make sure that I do that ;)

    It doesn't matter how much Qantas appears in a bad light in the media and everything else that is going on. I will always do everything I can to stay a Qantas Frequent Flyer.
     
    • Like Like x 6
  11. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    39,978
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    BNE, SYD and CNX
    Congratulations Dr0pB3ar to both of you.

    We must have been in the BNE business lounge around the same time.
     
  12. Dr0pB3ar

    Dr0pB3ar Intern

    Nov 1, 2012
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    Perth, Western Australia, Australia
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    Hi John,

    I was the one nervously pacing up and down the lounge on the phone! haha

    I was there after a connection from TSV for about an hour and a half.

    Cheers,

    Andrew
     
  13. Foreigner

    Foreigner Established Member

    Mar 29, 2006
    4,137
    1,212
    SYD
    QF 925 (B767) on Saturday, 03 May had hitch with most iPads not working. Crew distributed free alcoholic drinks in Y. The CSM was on his second-last day before retirement, made known over PA system to all-round applause from passengers.
     
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