Dr0pB3ar
Intern
- Joined
- Nov 1, 2012
- Posts
- 74
Hi Everyone,
Amongst all of the doom and gloom of recent times with the Red Roo, I thought I would share a positive experience I had on Thursday night. I was in the BNE J Lounge waiting for my flighnt to PER, when my wife called me and told me that she was in labour and it was all happening very fast. I spoke to her for a while in the lounge but had to put down the phone and board my flight.
When the CSM was doing his normal meet and greet I told him about my situation (just making conversation really). He was very suprised and obviously sympathised with my anxiety, so he got my wife's number off me and said that he would be back shortly. He came back to my seat after about 20 minutes and told me that they had messaged their ops centre to call my wife and was able to give me a series of updates along the way, including confirming for me the birth of my son.
I am about as disgruntled as everyone else about the "simplification" that's going on soon, but I really was blown away by QF's service on this occasion and felt compelled to share it.
Cheers,
Amongst all of the doom and gloom of recent times with the Red Roo, I thought I would share a positive experience I had on Thursday night. I was in the BNE J Lounge waiting for my flighnt to PER, when my wife called me and told me that she was in labour and it was all happening very fast. I spoke to her for a while in the lounge but had to put down the phone and board my flight.
When the CSM was doing his normal meet and greet I told him about my situation (just making conversation really). He was very suprised and obviously sympathised with my anxiety, so he got my wife's number off me and said that he would be back shortly. He came back to my seat after about 20 minutes and told me that they had messaged their ops centre to call my wife and was able to give me a series of updates along the way, including confirming for me the birth of my son.
I am about as disgruntled as everyone else about the "simplification" that's going on soon, but I really was blown away by QF's service on this occasion and felt compelled to share it.
Cheers,
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