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$80 fee to cancel a VA Freedom fare?

Mattg

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Just having a read through the new Virgin Australia fare rules following the launch of Future Flight credits today.


Does it strike anyone else as odd that there's now an $80 fee to get a refund if you cancel an Economy Freedom ticket? Has this always been the case, or is it new?

That's supposed to be a flexible ticket, so I thought you could previously cancel for a refund without paying a fee. You can still cancel for a travel bank credit for no fee.
 

oz_mark

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I don't think it is new. Qantas charge $99 if you want a refund on a Flex ticket.

I don't think what used to be called "Fully Flexible" exists in Aust any more.
 

kamchatsky

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My understanding is that this is always the case if you want your cash back. But no fee if you get it back as travel credits.
 
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serfty

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My understanding is that this is always the case if you want your cash back. But no fee if you get it back as travel credits.
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it's been the case as far as I can recall. Back in the day ISTR a thread on it.
 

Mattg

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Thanks for the responses. Fair enough - I must not have been paying enough attention before! I just assumed that flexible would mean "refundable" on an airline that isn't a LCC.

Looks like the full J fares are still fully refundable.
 

Jurahn

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Just having a read through the new Virgin Australia fare rules following the launch of Future Flight credits today.


Does it strike anyone else as odd that there's now an $80 fee to get a refund if you cancel an Economy Freedom ticket? Has this always been the case, or is it new?

That's supposed to be a flexible ticket, so I thought you could previously cancel for a refund without paying a fee. You can still cancel for a travel bank credit for no fee.

It's always been the case. I booked a return trip HBA-MEL-CBR last October for May this year, Freedom fare one way, full J for the return fare. VA cancelled them both in March/April when COVID hit and all flights in/out of Tassie were canned. No problem getting the J fare refunded in full but I still had to pay the $80 fee to get my Freedom fare refunded, despite the fact VA cancelled the flights, not me.
 

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