- Dec 6, 2004
With all this cost cutting and fee charging, I'm guessing we must be overdue for a FF program downgrade! :mrgreen:finance.news.com.au said:$75 Qantas fee on phones
By Heath Aston
March 08, 2006
QANTAS will charge up to $75 to change international bookings by telephone as a way of driving more business on to the internet.
The reservation fee, to be introduced by Qantas (qan.ASX:Quote,News) on March 15, was savaged by pensioner groups yesterday.
They said most elderly people don't use the internet and cannot afford more charges for air travel.
Insiders at Qantas (qan.ASX:Quote,News) say the new fee is aimed at slashing call centre jobs as the airline moves towards the business model of its successful online-focused offshoot Jetstar.