$75 Qantas fee to change bookings by phone

Discussion in 'Qantas Frequent Flyer Program' started by Yada Yada, Mar 8, 2006.

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  1. Yada Yada

    Yada Yada Established Member

    Dec 6, 2004
    1,872
    7
    1F
    With all this cost cutting and fee charging, I'm guessing we must be overdue for a FF program downgrade! :mrgreen:
     

  2. NM

    NM
    Moderator

    Aug 27, 2004
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    Its been nearly a year now since the last changes kicked in. In the past, QF has always been kind enough to provide around 6 months notice for major changes (they don't need to give that notice according to their program terms and conditions). So that means the current conditions will be at least 18 months old, which should be plenty of time for QF to have fully evaluated how the last "enhancements" have worked, and for the customers to have forgotten the "good old days" :roll: .
     
  3. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    Very sneaky and clever way of introducing new fees. :shock:
     
  4. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Somewhat underhanded, especially if you don;t read conditions that closely. If you've read them before, something should prompt you that they have changed.
     
  5. straitman

    Moderator

    Apr 27, 2003
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    Hush your mouth. :twisted: :evil: :twisted: :evil:
     
  6. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
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    Brisbane
    I think its disgusting - because so many QF intl bookings can't be changed online.
     
  7. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,149
    8,651
    BNE, SYD and CNX
    Finally someone let the cat out of the bag!

    We are constantly encouraged to use the internet for all out bookings, domestic and international, so that QF is able to reduce call centre staff yet we cannot make but simple changes to international bookings on the internet but have to rely on using call centre to make changes. And then bingo.... $75 for every change thank you very much.
     
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