6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

[Dr Ralph]

And here is another twist (I didn't request it)

What's the new address - Qantas wines?

 

[Virgin Bart]

What's the new address - Qantas wines?

Doesn't say.

 

[Sbv72]

And here is another twist (I didn't request it)

Looks like it's re-directed back to Qantas Wine.

See if you can redirect their redirection.

 

[Virgin Bart]

See if you can redirect their redirection.

Haha. Tried. No such option.

 

[esseeeayeenn]

The incompetence is staggering.
What is also appalling is that QFW seems content to throw money away on courier fees rather than investing it in customer relations by honouring orders.

 

[redbigot]

Any examples of recalls via Fastway delivery?

Might be a bit more difficult there than with Aus Post.

 

[mini2]

Haha. Tried. No such option.

If it's just a redirection not a change of address or anything fancy, you should be able to redirect it after their redirection in MyPost assuming your MyPost address/email address matches your Qantas Wines details.

 

[Virgin Bart]

Just spoke with AusPost. Redirected by Qantas Loyalty, and I can't do the same.

Ah well.

 

[SleepyPolarBear]

If anyone in Sydney ended up on the cough end of this recall, I'm happy to part with a box for cost price.

 

[MEL_Traveller]

Just spoke with AusPost. Redirected by Qantas Loyalty, and I can't do the same.

Ah well.

So if redirection can only happen once... anyone who hasn’t had their box redirected back to Loyalty should redirect it to themselves?

 

[Virgin Bart]

So if redirection can only happen once... anyone who hasn’t had their box redirected back to Loyalty should redirect it to themselves?

I believe the sender can always win here. Which makes sense.

 

[Dr Ralph]

Doesn't say.

Can you log in and change it back?

 

[esseeeayeenn]

I believe the sender can always win here. Which makes sense.

Well they are the courier's customer.
The recipient has no contractual relationship with the courier whatsoever and no rights against the courier whatsoever.

 

[Isochronous]

Well they are the courier's customer.
The recipient has no contractual relationship with the courier whatsoever and no rights against the courier whatsoever.

The goods have been paid for and title should belong to the purchaser - threaten AusPost with a detinue claim and see what they say.

 

[get me outta here]

It started in SYD and is now going to Oakleigh? Is that near you?

And here is another twist (I didn't request it)

 

[Virgin Bart]

It started in SYD and is now going to Oakleigh? Is that near you?

Yeah suburb over.

 

[Sbv72]

The goods have been paid for and title should belong to the purchaser - threaten AusPost with a detinue claim and see what they say.

Qantas terms state title and risk is retained by Qantas until delivery to customer.

 

[peabertpickles]

Well, just received this update...interestingly enough, seems to be a random cut/paste reply as certainly didn't have any reference or 'personal opinion' about a 'binding agreement of sale' - just said i was happy for them to refund the money!

 

[Steady]

Well, just received this update...interestingly enough, seems to be a random cut/paste reply as certainly didn't have any reference or 'personal opinion' about a 'binding agreement of sale' - just said i was happy for them to refund the money!
View attachment 193956

I got the same email (Welcome aboard peabertpickles)

 

[muppet]

Any examples of recalls via Fastway delivery?

Might be a bit more difficult there than with Aus Post.

My FastWay has one box delivered (the Pommery) and one in transit. QF replied indicating that both will be delivered so it seems they don’t plan to recall with FastWay.