20,000 Woolworths rewards points for a Woolworths Home & Contents Insurance policy

[BettyB]

Looks like identical type of run around vis a vis the pet insurance drama:

'Dear Dr Ralph,



Thank you for contacting Woolworths Home Insurance.

In regards to the email below, we can confirm that you have entered the promo code for the rewards points. Please be advised that this may take up to 45 business days after the first payment clears to be processed.

Should you have any further questions please feel free to call us on 1300 10 1234 from 8am to 8pm weekdays or 9am to 5pm on weekends (AEDT) or contact us at Get an Insurance quote today | Woolworths Insurance

Kind regards,

Zubair
Customer Service Representative
Woolworths Insurance
1300 10 1234
woolworthsinsurance.com.au'

Obviously I've only contacted them because the 45 days had already expired.

Looks like I'll just be cut and pasting the same emails sent re the pet policies.

Not sure if you noticed Dr Ralph, but your letter refers to 'business' days but the original offer didn't mention this.

 

[Dr Ralph]

Looks like identical type of run around vis a vis the pet insurance drama:

'Dear Dr Ralph,



Thank you for contacting Woolworths Home Insurance.

In regards to the email below, we can confirm that you have entered the promo code for the rewards points. Please be advised that this may take up to 45 business days after the first payment clears to be processed.

Should you have any further questions please feel free to call us on 1300 10 1234 from 8am to 8pm weekdays or 9am to 5pm on weekends (AEDT) or contact us at Get an Insurance quote today | Woolworths Insurance

Kind regards,

Zubair
Customer Service Representative
Woolworths Insurance
1300 10 1234
woolworthsinsurance.com.au'

Obviously I've only contacted them because the 45 days had already expired.

Looks like I'll just be cut and pasting the same emails sent re the pet policies.

Well spotted!

Hadn't noticed at all.

And you're completely right the original terms didn't mention business days at all.

Can't believe that they are trying this on!

 

[lang_13]

i had an email response along those lines as well “45 business days after the first payment has cleared.”

Making it up as they go along.

 

[goldenhorn]

Can now confirm points were 100% for home insurance.

Good to know. They applied 40,000 points to my account and I am 99% certain they manually applied my pet and contents policies at the same time.

 

[kpc]

My email cancellation request was actioned 3 days after email sent.

 

[Dr Ralph]

Seems someone is being paid overtime or penalty rates to work on a Sunday to respond to emails. Received this today:

'Dear Dr Ralph,


Thank you for contacting Woolworths Home Insurance and we apologise for the delay in response.


In regards to the email, we can see on the system that you have entered the promo code eligible for the rewards points. Please be advised that the rewards points will be processed 45 business days after the first payment has cleared.


If you require further information please feel free to call us on 1300 10 1234 between the hours of 8am to 8pm Monday to Friday or 9am to 5pm on Saturday and Sunday (EST) to speak to one of our Customer Service Consultants who will be able to assist you.

Kind regards,

Emily
Customer Service Representative
Woolworths Insurance
1300 10 1234
woolworthsinsurance.com.au'

Same lies about it being 45 business days. Given the promotion is still current and the current terms stating 45 days are available (Rewards Member Offer | Woolworths Home Insurance) seems hard to accept that they are prepared to lie in this manner.

 

[Dr Ralph]

Got a survey to do regarding their customer service.

'Dear Customer


Thanks for contacting our Customer Hub on Sunday 7 April 2019!


We are committed to improving our service. The Customer Hub Manager Emma and the team at our Customer Hub would love to get your feedback through the below 2-3 minute survey.

Start Survey

We know you're busy so as a way to say thank you, once the survey is complete, you will automatically be entered into our monthly draw to win 1 of 10 $100 WISH Gift Cards.

If clicking on the link doesn't work, just copy and paste the following URL into your browser:


The survey will stay open until Monday 15 April 2019 at 9am.


Once again, thank you for contacting us and we look forward to assisting you again in the future.


Emma Prentice

Head of Customer Hub'

 

[Dr Ralph]

Likely a run around move, but received the following today:

'Dear Dr Ralph,



Thank you for contacting Woolworths Home Insurance.


In regards to the email below, we have requested for the points to be added to your rewards card. Please allow between 5-10 business days for this process to happen.

Should you have any further questions please feel free to call us on 1300 10 1234 from 8am to 8pm weekdays or 9am to 5pm on weekends (AEDT) or contact us at Get an Insurance quote today | Woolworths Insurance

Kind regards,

Zubair
Customer Service Representative
Woolworths Insurance
1300 10 1234
woolworthsinsurance.com.au'

 

[Dr Ralph]

Being told points will be manually credited, perhaps as early as tomorrow.

I've made 2 payments for each policy. Keen to avoid a 3rd payment.

 

[Essi]

Funny how some points post so easy and others are a wrangle. I took out the contents insurance on the last day (and screenshotted in case) and the bonus points posted 29 days later! I am cancelling now as it's the 45 day mark, I did have to pay 2 premiums.

 

[Dr Ralph]

Funny how some points post so easy and others are a wrangle. I took out the contents insurance on the last day (and screenshotted in case) and the bonus points posted 29 days later! I am cancelling now as it's the 45 day mark, I did have to pay 2 premiums.

Haven't received the points for any of my policies.

Third payment is now due. I wont be making a 4th payment.

 

[Dr Ralph]

Still no points for any of my policies.

latest was an email today telling me that a senior manager would call me tomorrow between 9 and 4.

 

[Dr Ralph]

Don't know whether it is BS or not but I had a call today about the non payment of point and they claimed they couldn't award the points because my rewards account was full and couldn't accept any more points.

 

[Essi]

Haha, what! "Sorry you have too many points, not eligible for more!" Don't they just get swept across each month? Even so, never heard of a "too full" excuse before (although there is a cap on how many flybuys can get moved across) - too annoying for you!

 

[Dr Ralph]

Haha, what! "Sorry you have too many points, not eligible for more!" Don't they just get swept across each month? Even so, never heard of a "too full" excuse before (although there is a cap on how many flybuys can get moved across) - too annoying for you!

Yep, too full so we can't put more in!

Miraculously points were awarded yesterday. But strangely they were awarded in 2,000 point lots. So 40 x 2,000 points awarded.

 

[goldenhorn]

Yep, too full so we can't put more in!

Miraculously points were awarded yesterday. But strangely they were awarded in 2,000 point lots. So 40 x 2,000 points awarded.

So glad you finally got them!

 

[Tiki]

My H&C and Car insurances are due for renewal in 2 weeks. Any good miles or points deals going? They never seem to have them at the right time.