2,500 point penalty for date/time changes on award bookings

Discussion in 'Qantas Frequent Flyer Program' started by shyguy, Jan 1, 2005.

  1. shyguy

    shyguy Junior Member

    Jul 7, 2002
    22
    0
    Whilst booking 4 'U' class return trips PER-MEL through the QFF call centre, the person mentioned that I would not incur the usual 2,500 point penalty for date/time changes as I was a silver QFF.

    Is this correct?

    If so, can I change all the tickets (even those for family members who are bronze status) with no point penalty?
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  2. sxc

    sxc Junior Member

    Dec 4, 2004
    16
    3
    Hong Kong
    I believe that if they are tickets booked from your account you should be able to change them.

    You cannot re-route an issued ticket without a points penalty. I believe the points penalty applies to all elite status levels.
     
  3. serfty

    Moderator

    Nov 16, 2004
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    As long all the award bookings were made using a Silver Status's (or better) Frequent Flyer Points they can each have their dates/times altered without penalty.

    However, SXC is correct, you cannot voluntary re-route an issued ticket without a points penalty.
     
  4. danielh

    danielh Member

    Dec 5, 2003
    352
    0
    Can someone please point out to me where this is so.

    I have looked at these places...

    http://www.qantas.com.au/fflyer/dyn/program/statusPrivileges
    and
    http://www.qantas.com.au/fflyer/dyn/program/terms#jump22

    In particular:
    13.7.5 Changes made after ticketing, whether before or after commencement of travel, to flight number or date of travel, without changing:
    (a) name or class of travel; or
    (b) Segment routing,
    will incur a Revalidation Fee (see the Fee Schedule). Changes are not permitted on any Award Flight tickets booked on an Airline Partner or oneworld Alliance Airline, after travel has commenced.

    21.7
    Fee Schedule
    Valid at the time of publishing until further notice. Fees will apply to the Member redeeming the Award or, for fees not relating to Awards, the Member to whom the service relates.

    Service Fee
    Assisted Award Booking Fee 2,500 Points per passenger
    Award Ticket Reissue Fee (Changed Tickets) 5,000 Points per passenger
    Cancellation Fee 5,000 Points per passenger
    Courier Fee - urgent membership kit delivery From A$30.00
    Lost Ticket Replacement Fee
    (through Frequent Flyer Service Centre) 5,000 Points per passenger
    Lost Ticket Replacement Fee
    (through Travel Centre or Airport) A$50.00 International or
    A$55.00 Australian Domestic per ticket
    Refund of Unused Flight Upgrade Fee 5,000 Points per Upgrade
    Reinstatement Fee 5,000 Points per passenger
    Replacement Card Fee A$25.00 or 2,500 Points
    Revalidation Fee 2,500 Points per passenger
    Statement Request Fee 2,500 Points per passenger

    Regards

    Daniel
     
  5. NM

    NM
    Moderator

    Aug 27, 2004
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    I do not believe this benefit of FF status is documented anywhere on the QF FF web site. It may have been in some printed material. But it is honoured by the reservations agents.
     
  6. danielh

    danielh Member

    Dec 5, 2003
    352
    0
    As long as they don't quote "Assisted Award Booking Fee 2,500 Points per passenger" from the Fee Schedule.

    I'm Silver Club so I'm going to enjoy changing my tickets on Feb 1.

    Regards
    Daniel
     
  7. danielh

    danielh Member

    Dec 5, 2003
    352
    0
    I have just spoken to Qantas and I can confirm that as long as I do not change my routings and travellers names then I can make a change to the DATE of my travel without penalty.

    Regards
    Daniel
     
  8. thadocta

    thadocta Active Member

    The point penalty is still there for changes, but it is one of the things they "don't worry about" and "waive" for Silvers and above, for date changes.

    If it requires a ticket re-issue or cancellation you will still get hit though, but date changes will be fine.

    Dave
     
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