10,000 Woolworths rewards points for a travel insurance policy.

Yes only received points for 3 x policies on 2 x accounts

Time to chase up/lodge complaint as I'm due for about another 10 x points
 
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I'm probably not going to chase this up to be honest as the account as linked to my QFF account.

If it was a burner EDR account (which I have a few of, I wouldn't care)

The T&C's state they can cancel your EDR account, and with the number of policies I purchased they will likely do that...

:(
 
I'm probably not going to chase this up to be honest as the account as linked to my QFF account.

If it was a burner EDR account (which I have a few of, I wouldn't care)

The T&C's state they can cancel your EDR account, and with the number of policies I purchased they will likely do that...

:(
Just kidding they won't I assure you I'm just commenting how useless the woolworths support centre are when i am calling to miss up my missing 2000 points for the 20 points per dollar spent for the giftcard offers which are supposed to be automatically credited to my EDR account but did not due to a system glitch. But even I am doing that for 2000 points so you should do that especially if it's worth 10 times that amount. Eventually I got the 2000 points back after the two week wait which the staff keep tellng me to do because they too lasy to do manual adjustment (system automatically corrected it I guess because too many people reported it so it worked out in the end).
 
I'm probably not going to chase this up to be honest as the account as linked to my QFF account.

If it was a burner EDR account (which I have a few of, I wouldn't care)

The T&C's state they can cancel your EDR account, and with the number of policies I purchased they will likely do that...

:(
What does it matter if they cancel your EDR account? Just open another and link it to you Qantas account. I've linked multiple different EDR to my Qantas account in the past.

I'm missing some points but still miles ahead and couldn't be bothered chasing it up.
 
I'm probably not going to chase this up to be honest as the account as linked to my QFF account.

If it was a burner EDR account (which I have a few of, I wouldn't care)

The T&C's state they can cancel your EDR account, and with the number of policies I purchased they will likely do that...

:(
I would like to know how long they take to credit it
Post automatically merged:

What does it matter if they cancel your EDR account? Just open another and link it to you Qantas account. I've linked multiple different EDR to my Qantas account in the past.

I'm missing some points but still miles ahead and couldn't be bothered chasing it up.
Says the person who is too rich to bother chasing up 5000 qantas points
 
What does it matter if they cancel your EDR account? Just open another and link it to you Qantas account. I've linked multiple different EDR to my Qantas account in the past.

I'm missing some points but still miles ahead and couldn't be bothered chasing it up.

Well I assumed their system would be "smart" enough to block another EDR account linking to the same QFF account.
 
Bumping this. I still have two policies for which I'm yet to receive the bonus (fourth and fifth).

I don't recall anything with the T&C's saying it was limited three times.

Anyone else chased up via phone/other method?
 
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Bumping this. I still have two policies for which I'm yet to receive the bonus (fourth and fifth).

I don't recall anything with the T&C's saying it was limited three times.

Anyone else chased up via phone/other method?

I haven't chased up any points yet.... I am tempted as it seems they stopped awarding points after 3 times....

I will try via live chat, hoping they only credit /look at once "policy" and not the other xx on the account..
 
I haven't chased up any points yet.... I am tempted as it seems they stopped awarding points after 3 times....

I will try via live chat, hoping they only credit /look at once "policy" and not the other xx on the account..
I tried the chat functionality today - but apparently there were no representatives available, it directed me to the phone number.

So I called (the Insurance number), and they told me I had to call the Everyday Rewards number. Everyday Rewards told me I had to call the Insurance number.

So, I call the Insurance number again - only for them to tell me that I needed to call Everyday Rewards. I was a bit fed up by this stage - and asked to speak to a supervisor. Was told that it wasn't possible - no supervisors available (even though I told them I was prepared to wait).

So, instead, I just lodged a complaint with the ombudsman (AFCA), and I'll let them handle it.
 
I tried the chat functionality today - but apparently there were no representatives available, it directed me to the phone number.

So I called (the Insurance number), and they told me I had to call the Everyday Rewards number. Everyday Rewards told me I had to call the Insurance number.

So, I call the Insurance number again - only for them to tell me that I needed to call Everyday Rewards. I was a bit fed up by this stage - and asked to speak to a supervisor. Was told that it wasn't possible - no supervisors available (even though I told them I was prepared to wait).

So, instead, I just lodged a complaint with the ombudsman (AFCA), and I'll let them handle it.

Yeah I tried the live chat and it said to call

Haven't tried yet but I'll just do an AFCA complaint as well, not interested in the games back and forward between "departments"

Let me know how you get on and if it takes the 45 days
 
I took out 11 policies in total and received 3 x 10k into my wife's EDR account.

I have just been told that there is "Fair Play Policy" which was in play prior to the Feb promo, that limits bonus points to 30k. Presumably per account. On that basis, claims in excess of that amount will not be paid. I've been given [email protected] to take it further. The operator confirmed that he'd taken many similar calls. He also said that anyone claiming they'd received more than 30k points are being dishonest as it is impossible.

I've also been told by the travel insurance team that all my policies have had the 10k offer promo code applied and the EDR account number is mine. How the three that were paid into my wife's account remains a mystery.

So, anyone getting anywhere with EDR, NIB or AFCA?
 
I took out 11 policies in total and received 3 x 10k into my wife's EDR account.

I have just been told that there is "Fair Play Policy" which was in play prior to the Feb promo, that limits bonus points to 30k. Presumably per account. On that basis, claims in excess of that amount will not be paid. I've been given [email protected] to take it further. The operator confirmed that he'd taken many similar calls. He also said that anyone claiming they'd received more than 30k points are being dishonest as it is impossible.

I've also been told by the travel insurance team that all my policies have had the 10k offer promo code applied and the EDR account number is mine. How the three that were paid into my wife's account remains a mystery.

So, anyone getting anywhere with EDR, NIB or AFCA?
Just because there's a policy, doesn't necessarily mean it's enforceable under Australian Consumer Law.

In my opinion, the limit wasn't clearly disclosed (in particular expressly stated) in the terms and conditions.

They've made no effort to engage with me (e.g. potentially offer a refund of the policies) - and have been trying trying to stonewall me with "Privacy policies", "speak to Everyday Rewards" etc.

It's made me want to follow this through on the principle alone.

I've been told to pound sand following my initial AFCA complaint. I'll just escalate.
 
Yeah there was no limit mentioned and it's quite easy to plan weekends away.

I haven't done my AFCA complaint yet, mainly worried about my EDR account being banned for life
 

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