10,000 bonus points per 20 transactions

[hairykewell]

Wen did you lodge a complaint wth ACCC/BFSO

I didn't but I was just thinking that maybe the ACCC and BFSO intervened.

What were you details of registration?
1. Were you invited ?
2. Did you enroll more than once ?
3. Did you receive a letter saying you were being moved to one enrolment ?

1.No
2. No
3. No

 

[vet]

What date is the letter?? When was the envelope postmarked? And not even the BFSO thinks all these letters aren't 'mistakes'.

 

[lovestotravel]

I didn't but I was just thinking that maybe the ACCC and BFSO intervened.



1.No
2. No
3. No

So what offer did you enroll in ?
5/5
5/10
5/20

?

 

[NSWhere]

I am officially losing track. As far as I can tell, now that single 5T/5K enrollers are receiving letters confirming eligibility, it is now only multi-enrollers that are not being awarded the points they deserve (notwithstanding that pretty much all of us are owed points). Please give a shout out if you are still in disupte regarding eligibility (not timing) and are not a mult-enroller.

Also, did any letters received by non-invited multi-enrollers confirm 5T/5K, or were we all put on 10T/5K?

 

[MDC]

I am officially losing track. As far as I can tell, now that single 5T/5K enrollers are receiving letters confirming eligibility, it is now only multi-enrollers that are not being awarded the points they deserve (notwithstanding that pretty much all of us are owed points). Please give a shout out if you are still in disupte regarding eligibility (not timing) and are not a mult-enroller.

Also, did any letters received by non-invited multi-enrollers confirm 5T/5K, or were we all put on 10T/5K?

Enrolled pre 20 Sept to MYREWARDS and only MYREWARDS - no invitation postcard. Received a letter stating I have been retrospectively moved to the 10T/5K promo. No bonus (bonii) since 18 Sept.

 

[hairykewell]

So what offer did you enroll in ?
5/5
5/10
5/20

Oops forgot to answer that one.....5/5 before September 20

 

[lovestotravel]

Oops forgot to answer that one.....5/5 before September 20

Okay so you enrolled ONCE in 5/5 and they sent you a letter saying "that they made an administrative error and that I'm back on my reward 5t/5k uncapped and till the 31st December."

 

[vet]

I am officially losing track. As far as I can tell, now that single 5T/5K enrollers are receiving letters confirming eligibility, it is now only multi-enrollers that are not being awarded the points they deserve (notwithstanding that pretty much all of us are owed points). Please give a shout out if you are still in disupte regarding eligibility (not timing) and are not a mult-enroller.

Also, did any letters received by non-invited multi-enrollers confirm 5T/5K, or were we all put on 10T/5K?

I think people received letters - up to a week after the letters were dated - saying they were culled or capped or 'please explain'. Then the people responded. Then they were 'back in' but lowered to 10k/5t because the public weren't, says Amex reps, invited.

Then they received the 'oops, you're out' or the 'oop you're back on 5/5' letter. Others haven't received letters.

Meantime we're running around running up fees for merchants to pay to Amex. Some opt for surcharges over other stores that don't take Amex.

And reps say they were instructed to offer the deals to the public.


Too many 'oops' in 'promos' imo.

 

[deluxeflyer]

Been away a few weeks waiting for the 8-10 weeks to pass.

Most of the recent posts have been from pre 20 Sept enrollees, both invited and uninvited.

In my case, I was not invited, I enrolled once, post 20 Sept, in the 5/5 promo (MYREWARD).

I have received only one lot of bonus 5,000 points back in September. Have not received any bonus points to date.
I also have not POC'd any points.

I received today 15 Dec from Amex (Hello Corinna), a letter dated 2 Dec telling me that I am now in the 5/10 MYBONUS offer because I was not extended an invitation for the original 5/5 promo.

I am now not sure if I should consider this letter as sent to me in error.
Am I being presumptious? I am a little reluctant to call MR as I am wary of being given misinformation, and wasting my time. I am a Plat Credit holder.

Should I just wait and see what happens in March 09?
Like everyone else (I guess), I find the uncertainty is annoying.

Sorry to all the regular posters if my situation is too ordinary or banal .
Anyone out there in the same position as me?

 

[lovestotravel]

I fail to see what the point of sending letters out with 2 weeks left in the promo!

 

[MDC]

Been away a few weeks waiting for the 8-10 weeks to pass.

Most of the recent posts have been from pre 20 Sept enrollees, both invited and uninvited.

In my case, I was not invited, I enrolled once, post 20 Sept, in the 5/5 promo (MYREWARD).

I have received only one lot of bonus 5,000 points back in September. Have not received any bonus points to date.
I also have not POC'd any points.

I received today 15 Dec from Amex (Hello Corinna), a letter dated 2 Dec telling me that I am now in the 5/10 MYBONUS offer because I was not extended an invitation for the original 5/5 promo.

I am now not sure if I should consider this letter as sent to me in error.
Am I being presumptious? I am a little reluctant to call MR as I am wary of being given misinformation, and wasting my time. I am a Plat Credit holder.

Should I just wait and see what happens in March 09?
Like everyone else (I guess), I find the uncertainty is annoying.

Sorry to all the regular posters if my situation is too ordinary or banal .
Anyone out there in the same position as me?

I'm in exactly the same position.

 

[Matt_r]

I signed up for the 10k/20trans way back before starting this thread. I then signed up for the 5k/10t, then the 5k/5t. I called amex to confirm which offer I was on, they confirmed 5k/5t.

Then amex realised what a huge mistake they made, and ran around in circles for a bit. Last week I received a letter saying that I wasn't eligible for 5k/5t, and that I'd be put on 5k/10t.

Today I receive another letter apologising for a recent "administration error" and that I'm now back on the 5k/5t Now all they have to do is reinstate the 6k points they removed when they zeroed my account a couple of months ago.

Edit: and they need to actually post the bonus points to my account..

 

[simongr]

In my case, I was not invited, I enrolled once, post 20 Sept, in the 5/5 promo (MYREWARD).

I received today 15 Dec from Amex (Hello Corinna), a letter dated 2 Dec telling me that I am now in the 5/10 MYBONUS offer because I was not extended an invitation for the original 5/5 promo.

I am now not sure if I should consider this letter as sent to me in error.
Am I being presumptious? I am a little reluctant to call MR as I am wary of being given misinformation, and wasting my time. I am a Plat Credit holder.

I dont think you have been sent the letter in error. They have been sending apologies to people invited to 5/5 who were told that they had been kicked out of 5/5.

This is sort of similar to me. I enrolled in all three but got a letter saying I should only be in 10T/5K. I called and disputed this then wrote to Amex, gave them 3 weeks to replay and contacted the BFSO.

Do you have any evidence that you enrolled? If so - complain to Amex in writing, give them a chance to resolve and then contact the BFSO.

S

 

[vet]

I too received that letter, then a vague confusing one. The letters sound personal, but it looks like they're generic rubbish.

The letter should go to FOS at GPO Box 3 Melbourne 3001 for them to officially clarify with Amex - unless you're happy on being capped at 10k per month.

ACCC Info Line told me to complain to ASIC and them too because FOS aren't industry regulators - it sounds like likely to mislead to them.

BFSO even said not to book holidays until this is all sorted out. They think it'll 'take some time'. Uuum when officialdom says it'll take some time, they really mean it.

 

[lovestotravel]

Hmmm it seems like the new offer of 5/5 is going to become common

If so HELLO bonus points!

 

[JohnK]

It is very difficult to keep a track of what is happening.

I signed up for the 10k/20trans way back before starting this thread. I then signed up for the 5k/10t, then the 5k/5t. I called amex to confirm which offer I was on, they confirmed 5k/5t.

Same situation but I never called Amex to confirm the promotion I was on.

Then amex realised what a huge mistake they made, and ran around in circles for a bit. Last week I received a letter saying that I wasn't eligible for 5k/5t, and that I'd be put on 5k/10t.

Received a letter back in October confirming I am on 10T/5K promotion uncapped.

Today I receive another letter apologising for a recent "administration error" and that I'm now back on the 5k/5t Now all they have to do is reinstate the 6k points they removed when they zeroed my account a couple of months ago.

I have not been home in Sydney for over a week. No idea if I have received further correspondence from Amex so I am assuming I am still on the 10T/5K promotion uncapped.

How can 2 people following almost an identical path end up on 2 different promotions?

 

[lovestotravel]

I too received that letter, then a vague confusing one. The letters sound personal, but it looks like they're generic rubbish.

The letter should go to FOS at GPO Box 3 Melbourne 3001 for them to officially clarify with Amex - unless you're happy on being capped at 10k per month.

ACCC Info Line told me to complain to ASIC and them too because FOS aren't industry regulators - it sounds like likely to mislead to them.

BFSO even said not to book holidays until this is all sorted out. They think it'll 'take some time'. Uuum when officialdom says it'll take some time, they really mean it.

You go well for a while then you post rubbish like this
1. Lots of people are NOT capped at 10k per month

As for not booking holidays, that is just sillly!

Yes it will take time to sort out if you go down the legal path, but what do you expect.

If I receive a you are now back on the 5/5 offer I will be

 

[Matt_r]

unless you're happy on being capped at 10k per month.

Thankfully they've never mentioned anything about being capped to me

Uuum when officialdom says it'll take some time, they really mean it.

I just hope they post the points before I stop being able to transfer to QF. I have this feeling that the points won't show until after April or whenever the cutoff is

 

[Matt_r]

How can 2 people following almost an identical path end up on 2 different promotions?

NFI.. I hope AMEX will learn from their mistakes, but also hope it doesn't stop them from offering more promotions like this one

The letter I received last week said I was on the 5k/10T promo - which I never received a postcard for (my postcard is for the original 10k/20t).

AMEX sure screwed this up, but thankfully they're (slowly) sorting it out. They're one of the few companies that I have faith that they will do the Right Thing by their customers.

 

[vet]

In my case, I was not invited, I enrolled once, post 20 Sept, in the 5/5 promo (MYREWARD).

I thought the FAQs said POST 20/9'ers were capped at 10k per month up to a max of 40,000 for the entire promo. And I suspect there's tons of people in that group.