No J Meal onboard - follow up or let it slide?

[Daver6]

Personally I'm having trouble coming to grips with this. Isn't it a first world problem.


While you are complaining to QF, please let them know how long it was that you had to go without almost any food. 60 minutes? 90 minutes? Must have been lucky to survive.

If you bought a new car and a window was missing, would you complain? The OP paid for something and only part of the product was delivered. I'd complain and expect nothing less than a partial refund.

 

[redslert]

I personally don't like getting ripped off and I would complain like hell.

 

[grussellt]

I wonder what they served to Y passengers - the crumbs?

 

[Pushka]

I'm really weary of this first world problem comment when problems or issues arise.

 

[markis10]

Personally I'm having trouble coming to grips with this. Isn't it a first world problem.


While you are complaining to QF, please let them know how long it was that you had to go without almost any food. 60 minutes? 90 minutes? Must have been lucky to survive.

Apathy when you are not getting what was promised is unlikely to see an improvement in services going forward!

 

[burrco]

Personally I'm having trouble coming to grips with this. Isn't it a first world problem.


While you are complaining to QF, please let them know how long it was that you had to go without almost any food. 60 minutes? 90 minutes? Must have been lucky to survive.

Well hopefully it didn't come across as to much as a rant - because there was a certain amount of indifference to the situation on my behalf. Although I am carrying enough excess reserves to survive several RTWs unfed, I was actually quite peckish, as the last meal I had was some curry in the lounge at around 4.00 pm, so by 9.00 am I was looking forward to a bite to eat for breakfast. Obviously in hindsight I should have gotten up an hour earlier and indulged in the gourmet Neil Perry Toasted Sandwich on board the flight from NRT.

Due to the genetic lottery I was born a middle class Australian, so having access to basic shelter, sanitation, health care, education and clean water, must of my problems are indeed first world.

 

[MEL_Traveller]

I know this is going slightly off topic... but Teju Cole has some commentary on 'first world issue' statements.

he argues it's actually quite insulting: while Nigerians (he is Nigerian) have great hardship to deal with, they are no less excused from the mundane that we are... they still have to deal with the cost of car repairs, which brand of instant noodle to buy, and how to sync their iPads. those are equally third world problems as they are first world.

he argues the real first world problem is the inability for first world to accept that the third world can have an equal interest in pleasure and the mundane that the first world does. (he would argue that a Nigerian, on a Nigerian jet, would not simply ignore the lack of food because their country as a whole has greater issues to deal with.)

#atfirstworldproblem is belittling on so many levels.

 

[Anna]

If this happened to me I wouldn't "complain" as such, as I would be grateful that QF were able to substitute an aircraft and still have the flight operate. Many other airlines don't have those resources and would have cancelled the flight. If I was going to send QF any feedback about the issue it would be more about pointing out that they might want to look at why an aircraft substitution resulted in no food being loaded and whether they can improve that situation for the next time there is an a/c substitution.

 

[rotor]

Personally I'm having trouble coming to grips with this. Isn't it a first world problem.


While you are complaining to QF, please let them know how long it was that you had to go without almost any food. 60 minutes? 90 minutes? Must have been lucky to survive.

I'd value your contribution to the thread below which covers a flight in a third world country. Ad hominem away!
http://www.australianfrequentflyer....trip-photos/you-can-smoke-but-turn-55851.html

 

[mannej]

If this happened to me I wouldn't "complain" as such, as I would be grateful that QF were able to substitute an aircraft and still have the flight operate. Many other airlines don't have those resources and would have cancelled the flight. If I was going to send QF any feedback about the issue it would be more about pointing out that they might want to look at why an aircraft substitution resulted in no food being loaded and whether they can improve that situation for the next time there is an a/c substitution.

Reading between the lines it is much the same as complaining about the food, it's just the round about way of doing so.

 

[Rebekkap]

Personally I'm having trouble coming to grips with this. Isn't it a first world problem.

This entire forum is pretty much the definition of first world problems. That doesn't make the problems any less annoying when they happen to you, and you shouldn't have to put up with cough customer service just because other people in the world have it worse than you do.

Seriously, if you don't want to hear about first world problems, why are you even on a frequent flyer forum??

 

[opusman]

Seriously, if you don't want to hear about first world problems, why are you even on a frequent flyer forum??

Jealous because he never gets to fly J is my guess

 

[serfty]

[MODERATOR HAT (on)]

If a forum member posted a view that may be contrary to you own you are quite welcome to refute that view.

However, please respect that they have a view.

The Australian Frequent Flyer - Terms of Service and Rules

​

[/MODERATOR HAT (off)]

 

[atreides]

Two years ago on a QF PER-SYD J points upgrade the same thing happened to me.

I shot an email off to QF and two weeks later, the points for the upgrade were refunded.

 

[QPProletarian]

Two years ago on a QF PER-SYD J points upgrade the same thing happened to me.

I shot an email off to QF and two weeks later, the points for the upgrade were refunded.

Good outcome/customer service.

 

[mono88]

Follow it up. Will only take a minute and may help QF improve.

 

[albatross710]

Due to the genetic lottery I was born a middle class Australian, so having access to basic shelter, sanitation, health care, education and clean water, must of my problems are indeed first world.

Thanks for that reply.

I saw a doco in which the last minute equipment changes cause major disruptions in the catering as it had to be reconfigured to different size catering carts for the different aircraft.

I would imagine that an aircraft changes triggers a predictable set of steps and variables which can be chosen in order to reach the optimum outcome of getting people where they need to be for their morning meetings.

 

[MEL_Traveller]

Thanks for that reply.

I saw a doco in which the last minute equipment changes cause major disruptions in the catering as it had to be reconfigured to different size catering carts for the different aircraft.

I would imagine that an aircraft changes triggers a predictable set of steps and variables which can be chosen in order to reach the optimum outcome of getting people where they need to be for their morning meetings.

and if the decision was made to drop catering, then within a day of landing all pax should have had 5000 or 10000 miles credited to their FF accounts; or the plane met and meal or travel vouchers offered.