As expected, (see original post) on arrival at Syd airport was directed to the Qantas counters to check in for the 767 Qantas chartered flight to HNL. After some tapping, the check in agent presented two economy tickets (seated apart) for myself and my partner. After some discussion, was whisked away by the Qantas check in supervisor and seated in the first class check in area whilst she went in search of a JQ representative. The JQ rep was extremely apologetic and I should give credit to her professional handling of the situation. A big tick also to the Qantas supervisor who in the meantime had taken our boarding passes and returned with exit row seating (together) and express path cards.
Whilst talking with the JQ rep, a strange piece of information was that they had initially considered sending an A320/1 on this flight. I asked if that meant we would glide for part of the way across the Pacific but that only created confusion. I am not sure of the veracity of this information? All in all, with the $1000 credit reversal and the $800 vouchers cannot complain and slept comfortably for the majority of the overnight flight. The flight operated as per any normal Qantas flight and it was announced that any passenger who had pre-purchased meals etc would have that money returned.
As an aside, as well as taking the normal ho-hum AA flights, we managed to upgrade our two flights on Virgin America to first class - easily done at the check in kiosks. What an awesome service and great product! Particularly love how the pilot stands at the front of the plane and addresses the cabin with all the flight details etc prior to push back. Apparently it's the VA 'thing'.
Also, our JQ flight home yesterday was in Starclass and some of those discussed upgrades to their product were already on show. (new amenity packs, glassware, table settings, new, very good local wines). Apparently they aim to continue with even further improvements and re-brand as 'business'.
Cheers all,
James.
