Very short Cathay Pacific Transit at Hong Kong airport

[Quickstatus]

Im late to this thread but if the last sector has a short connection and checked luggage, it is sometimes advantageous for the passenger to make the connection but the luggage to misconnect - especially if the last sector is the going home sector

I'd rather the airline courier the luggage to my house than me having to wait at luggage carousel, green/redline at quarantine, schlepp through airport, then transport home

 

[serfty]

Yes the flight was cx298 madrid - hong kong 29/10 which was delayed causing my missed connecting flight cx 135 HKG - MEL on 30th Oct.

Experflyer does not reveal a reason. It had been recorded as departing on time but landing 103 minutes late.

DOCX298/29OCT
* OPERATIONAL FLIGHT INFO *            CX 298   -3 TH 29OCT26   
CITY INFO                                       HOUR (LOCAL) 
 
MAD  LEFT THE GATE                              2227           
     TOOK OFF                                   2250           
     ESTIMATED TIME OF ARRIVAL                  1900     HKG   
HKG  AIRCRAFT LANDED                            1843           
     ARRIVED                                    1943           
*1A PLANNED FLIGHT INFO*              CX 298   -3 TH 29OCT26   
APT ARR   DY DEP   DY CLASS/MEAL          EQP  GRND  EFT   TTL 
MAD          2230  TH JCDPIWREYBH/BD      359        12:30     
                      KMLVSNQO/BD                               
HKG 1800  FR                                               12:30
COMMENTS-
 1.MAD HKG   - coughPIT CREW CATHAY PACIFIC                     
 2.MAD HKG   - CABIN CREW CATHAY PACIFIC                       
 3.MAD HKG   - DEPARTS TERMINAL 4S                             
 4.MAD HKG   - ARRIVES TERMINAL 1                               
 5.MAD HKG   -   1/ MOVIE                                       
 6.MAD HKG   -   2/ TELEPHONE                                   
 7.MAD HKG   -   4/ AUDIO PROGRAMMING                           
 8.MAD HKG   -   7/ DUTY FREE SALES                             
 9.MAD HKG   -   9/ NON-SMOKING                                 
10.MAD HKG   -  10/ SHORT FEATURE VIDEO                         
11.MAD HKG   -  12/ IN-SEAT POWER SOURCE                       
12.MAD HKG   -  15/ IN-SEAT VIDEO PLAYER/LIBRARY               
13.MAD HKG   -  18/ WI-FI                                       
14.MAD HKG   -  ET/ ELECTRONIC TKT CANDIDATE                   
15.MAD HKG   - J38W28Y214                                       
16.MAD HKG   - CO2/PAX* 508.93 KG ECO, 715.68 KG PRE           
17.MAD HKG   - CO2/PAX* 1610.29 KG CLB                         
 (*):SOURCE:ICAO                                             
CONFIGURATION-
               359  J  38   W  28   Y 214                       
>

Source: Expertflyer.com

 

[the8guy]

Prime facie you’re eligible for compensation. Let’s wait to see the reason why, but regardless, it’s worth submitting a claim.

If your flight is eleigible the only reason I can see for CX to deny it is on the basis that the flight ex MAD was only delayed a short time. But that’s irrelevant, case law has established it is the arrival time at the final destination.

Hiw late were you leaving madrid?

Not very late , I’d say 10-20 mins and they were well aware that we’d arrive late at HKG as mentioned a couple times by the pilot

 

[serfty]

Not very late , I’d say 10-20 mins and they were well aware that we’d arrive late at HKG as mentioned a couple times by the pilot

It's a bit strange. According to flightstats (attached) landing was 18:42 but did not arrive at gate until 19:43.

Anyway, start here:

https://www.cathaypacific.com/cx/en_AU/prepare-trip/passenger-rights-and-regulations.html#tab-Europe-and-The-UK

 

[Peter78]

It's a bit strange. According to flightstats (attached) landing was 18:42 but did not arrive at gate until 19:43.

Anyway, start here:

https://www.cathaypacific.com/cx/en_AU/prepare-trip/passenger-rights-and-regulations.html#tab-Europe-and-The-UK

Sorry to hijack this thread but I am hoping someone can pull Expertflyer information on CX294 on Oct 29. Also, hopefully some will find my experience helpful for the future.

I booked a KUL-HKG-BRU return flight on the CX website, priced at around A$3,800, combining it with MH flights using QF points. As a bonus, both flights to and from KUL were upgraded to lie flats after booking. The deal would be even better if I can claim 600 Euro under EU 261 and I think I have a good chance of success.

The return flight was delayed and landed exactly one hour late, at 7.35am instead of 6.35am, after we departed BRU late due to waiting for connecting passengers and later offloading some bags of pax that didn't make it. Originally, my connection time was 1hr 55min but an hour after take off in BRU, I had a message from CX claiming my connecting flight (CX723) was cancelled, which was obviously not true as that flight did take off. Instead, CX had rebooked me on the following:

CX759 to SIN, dep 9.00, arr 1.00pm
and now the highlight SIN to KUL on SQ116, dep 3.05pm, arr 4.20pm.

CX kept me in Business even for the SQ segment, maybe all MH flights were full. Anyway, I arrived in KUL at 4.12pm, whereas my original flight was scheduled to land at 12.30pm (and the flight actually arrived at 12.11pm).

Long story short, I arrived at my final destination more than three hours late, departing from the EU, am I entitled to claim EU 261 even though CX rebooked me? I will likely try anyway but curious on thoughts.

PS, connecting gate onboard did not work on any of my four flights.
PPS, I was promised a CX agent would await me at the gate in SIN, there was no one and I went to the transfer desk as the lounge could give me a boarding pass.

My connecting CX723 (on October 30)

 

[serfty]

The return flight was delayed and landed exactly one hour late, at 7.35am instead of 6.35am, after we departed BRU late due to waiting for connecting passengers and later offloading some bags of pax that didn't make it.

Neither of those issues could be called "Extraordinary Circumstance". Since due to the misconnect, you arrived over three hours late, you should be entitled to EU261 compensation of €600.