The definitive thread on Qantas IT gripes

[Dmac59]

I am currently getting "Access Denied" across all my devices when trying to book a flight on QANTAS
Chrome and Safari, on iPad and Mac

View attachment 498114
anyone else experiencing this ?

No error for me, took a dummy booking to payment stage.
I would suggest it is related to your browser.

 

[oz_boater]

No error for me, took a dummy booking to payment stage.
I would suggest it is related to your browser.

I thought so too, which is why I tried a different browser and a different device - all generated the same error.

Error has stopped happening now with no changes on my side - so looks like it was a temporary glitch server side

thanks for checking

 

[clifford]

I am currently getting "Access Denied" across all my devices when trying to book a flight on QANTAS
Chrome and Safari, on iPad and Mac

View attachment 498114
anyone else experiencing this ?

Yes, I've been getting this for a couple of days. It would seem to be tied to a recent comms/security software update.

I have several Windows desktops, some running Win7 and some Win11. The problem occurs when using Win7 with any browser, but when I switched to Win11, using Firefox, the problem has gone away.

I can only assume that the software update has invalidated the use of older operating systems and/or browsers. A bit of a pain, but I guess that's the way of the world.

 

[drron]

Yes, I've been getting this for a couple of days. It would seem to be tied to a recent comms/security software update.

I have several Widows desktops, some running Win7 and some Win11. The problem occurs when using Win7 with any browser, but when I switched to Win11, using Firefox, the problem has gone away.

I can only assume that the software update has invalidated the use of older operating systems and/or browsers. A bit of a pain, but I guess that's the way of the world.

You naughty boy!

 

[clifford]

I thought so too, which is why I tried a different browser and a different device - all generated the same error.

Error has stopped happening now with no changes on my side - so looks like it was a temporary glitch server side

thanks for checking

It will recur, well it does for me in unpredictable ways and it also happens when I try and make a booking with CX.

This leads me to believe it's an Amadeus issue, and yes, it does seem to come and go. It also doesn't seem to like VPN's. I can generally get around it, but I'm still not sure what triggers it. (perhaps it doesn't know either)

I now think it's some half-coughd attempt to prevent hacking and cyber fraud.

I'm surprised that more people aren't reporting this.

 

[LondonAussie]

I now think it's some half-coughd attempt to prevent hacking and cyber fraud.

This is becoming a big issue for me where UK and AU companies are geoblocking their sites to only allow logins from their home country. For example I have a lot of flybuys points that I wanted to send to Velocity, but flybuys won’t let you login unless in Australia. I complained and they replied that it was a security measure for my protection, to prevent fraud and block cyber attacks.

 

[ausfox]

Use a VPN selecting the location appropriate.to your booking.