The Qantas Newbie Questions Thread

[SYD]

Have done on both mine and Mrs H acctount.

As with @BriarFlyer still showing as okay on the QF website and the BA app.

What happens if you try and re-add them to your trips (press the “+” symbol top right)?

 

[Captain Halliday]

What happens if you try and re-add them to your trips (press the “+” symbol top right)?

Error message: Unable to add booking. Please check the details and try again.

 

[SYD]

Error message: Unable to add booking. Please check the details and try again.

Is there an update for the app? Or maybe delete and reinstall?

 

[Captain Halliday]

Is there an update for the app? Or maybe delete and reinstall?

Did that too!

 

[QFFBNE]

Did that too!

Be extra careful. I recently had a full Award booking cancelled (BNE-BKK-AMM-CAI-LHR-DUB-LHR-HEL-SIN-BNE) and it started like this. Flights disappeared from the app but still showed online. Called Qantas and told all OK just refresh the app. Made several calls over about 3 weeks with no result then suddenly the flights disappeared on line as well. Panic stations and luckily got straight through to Hobart who managed to get all flights back except LHR - DUB. I had made a slight change to one flight a couple of weeks before they all went missing so possibly human error on the Qantas end. Still not sure what the cause was but interestingly they had to re-enter our FF numbers as the agent said they werent showing. . Ended well but largely through getting Hobart I'd say.

 

[SYD]

Be extra careful. I recently had a full Award booking cancelled (BNE-BKK-AMM-CAI-LHR-DUB-LHR-HEL-SIN-BNE) and it started like this. Flights disappeared from the app but still showed online. Called Qantas and told all OK just refresh the app. Made several calls over about 3 weeks with no result then suddenly the flights disappeared on line as well. Panic stations and luckily got straight through to Hobart who managed to get all flights back except LHR - DUB. I had made a slight change to one flight a couple of weeks before they all went missing so possibly human error on the Qantas end. Still not sure what the cause was but interestingly they had to re-enter our FF numbers as the agent said they werent showing. . Ended well but largely through getting Hobart I'd say.

Clicking on “Manage Booking” in the website ought to show any recalcitrant sector/flight that may have changed/cancelled or not showing “Confirmed” or worse - missing!
.