ALL Accor+ Explorer Membership Discussion

[Flyingwombat]

My A+ renewal is end of September like you @Flyingwombat
I called Accor+ and was informed that 30 bonus nights land in the account after 1 October- no 20 nights in September- be nice but not happening.
If it did happen, many folk would be extremely happy with only 10 paid nights under their belt to reach/maintain Platinum!

Thanks so much for doing the legwork! I shall go back to my original plan of renewal in 2026. Hoping there will be a good sign up bonus again. Last time, I got 10,000 Qantas points, 30% off the cost and breakfast for 2. Shame platinum will be gone - I've enjoyed 15 free breakfasts for me and partner...

 

[ant-au]

So my renewal date is Sept 30th, but I decided to renew early, about a week ago.
How long does it take for them to credit the extra 20 nights Status Nights?

So, I got sick of waiting (It's been 2 weeks since I renewed) so lodged a support ticket with Accor.
My bonus nights haven't been credited yet, but my Accor Plus shows expiry of Nov 2026.

Their response was that since I have earned 30 status nights via Accor China, my 20 nights would not be credited.
I've replied saying that's incorrect, as this only comes into effect from 1st Oct. And I've renewed early, plus my subscription was due to expire on 30th Sept, so it's definitely not valid.

No response yet....

 

[JustSlash]

Their response was that since I have earned 30 status nights via Accor China, my 20 nights would not be credited.
I've replied saying that's incorrect, as this only comes into effect from 1st Oct. And I've renewed early, plus my subscription was due to expire on 30th Sept, so it's definitely not valid.

No response yet....

Interesting reply from them. I agree, the new policy shouldn’t count since it only kicks in on Oct 1. But does that kind of confirm the Accor China + Accor Plus combo won’t work after Oct 1, even though most people should still keep their status until Dec 2026?

 

[aikman]

My guess is that your bonus nights are due to automatically appear on 1 Oct being the first day of your membership year. The customer service team are unable to manually credit the nights so they came up with an excuse about Accor China. I don't know why they didn't just use the excuse that your nights will credit on the first day of your new year.

 

[bits]

So, I got sick of waiting (It's been 2 weeks since I renewed) so lodged a support ticket with Accor.
My bonus nights haven't been credited yet, but my Accor Plus shows expiry of Nov 2026.

Their response was that since I have earned 30 status nights via Accor China, my 20 nights would not be credited.
I've replied saying that's incorrect, as this only comes into effect from 1st Oct. And I've renewed early, plus my subscription was due to expire on 30th Sept, so it's definitely not valid.

No response yet....

Your membership renewal date was 30 Sep 2025. Bonus nights are credited within 7 days of this date (ie sometime between 1-7 October). The system doesn't take renewing early into account.

https://help.accorplus.com/hc/en-au/articles/21292241963673-How-do-I-enjoy-the-Accor-Plus-benefit-of-bonus-of-20-Status-Nights-and-when-will-I-receive-them

 

[GCC]

I just activated my Amex Platinum Accor + benefit and received 20 status nights. I’m really hoping the other 10 nights arrive on 1 October. Also I received an email from Accor saying “welcome back” and offering the 2 free months if I rejoined, but rejoining via Amex I didn’t get 2 extra months.

 

[bits]

I just activated my Amex Platinum Accor + benefit and received 20 status nights. I’m really hoping the other 10 nights arrive on 1 October. Also I received an email from Accor saying “welcome back” and offering the 2 free months if I rejoined, but rejoining via Amex I didn’t get 2 extra months.

Could have guaranteed +30 bonus nights by postponing activation until 1 October...(if the other 10 nights were important)

 

[GCC]

Could have guaranteed +30 bonus nights by postponing activation until 1 October...(if the other 10 nights were important)

Yes perhaps- and they are- but wanted the A+ benefits for a few upcoming stays, and with so much conflicting and confusing information just hit the button. Hopefully at least another 10 nights land when I “upgrade” to the new program..

 

[Cutty]

Has anyone reached Platinum this calendar year, with more than 30 bonus nights as a part of the number of nights stay? If so, has the status expiration date extended to 2026?

 

[kangarooflyer88]

Just a data point here for the group. Renewed my Accor Plus at end of August with membership expiring at end of September 2026. About a couple of days later the 20 bonus nights arrived in my account.

Some questions for the group as I don’t know the answers to these:

• Will I earn the additional 10 bonus nights on or around October 1?
• I was given a renewal offer of 14 months instead of 12, shouldn’t that mean my expiry is October 31 and not September 30?
• I was promised 2000 bonus points but those haven’t arrived yet. Any ideas what’s going on here?

-RooFlyer88

 

[33kft]

Will I earn the additional 10 bonus nights on or around October 1?

What additional 10 days? They are part of the new offering, not legacy Accor Plus

Unless they stated it would be part of your renewal? I got only 20 nights for my May renewal

 

[serfty]

Just a data point here for the group. Renewed my Accor Plus at end of August with membership expiring at end of September 2026. About a couple of days later the 20 bonus nights arrived in my account.

Some questions for the group as I don’t know the answers to these:

• Will I earn the additional 10 bonus nights on or around October 1?
• I was given a renewal offer of 14 months instead of 12, shouldn’t that mean my expiry is October 31 and not September 30?
• I was promised 2000 bonus points but those haven’t arrived yet. Any ideas what’s going on here?

-RooFlyer88

There have been anecdotes that Customer service agents have advised that an additional ten bonus nights will be credited to at least some existing plus members. I am not aware of this being so indicated in the revised terms.

If fourteen months was offerred for a renewal of a membership expiring September 2025 I would expect to end of November 2026.

As for the 2000 points not crediting while the 20 nights have, is there anything in the terms of the offer that indicates a time frame for the points to credit?

 

[33kft]

There have been anecdotes that Customer service agents have advised that an additional ten bonus nights will be credited to at least some existing plus members. I am not aware of this being so indicated in the revised terms.

Personally, I would give this about a 10% chance of occuring, but hey I would be happy to be proven wrong.

First, Accors systems would need to differentiate between who was given 20 and 30 nights previously. Perhaps they can, but I suspect that it really isn't that deterministic of a process - they just credit them at renewal, they would have had little to no need to track them beyond that in the past.

Second, I just know that the CS agents loaded up the new offer page, saw 30 days and said "oh yes you will get 10 more". The fact that they have a FAQ entry going into great detail on how the 2 stay plus nights will convert and zero on the 10 nights says it all to me.

I wouldn't be holding my breath is my assessment. I also generally don't ask Accor CS a question unless I absolutely cannot self service it, or I suffer from a lack of contemptuous treatment in my life

 

[SYD]

Different promo but I received 3000 bonus ALL points at the same time as my 20 nights via the QBR offer. Both posted within a few days of signing up.

I had to chase up the 10k QBR bonus (posted last week). Somehow my ABN didn’t come across even though that was Step 1 to check eligibility!

Based on what I’ve seen here and elsewhere- I’m expecting a further 10 nights come October and presumably the free night splitting in two - not sure about what happens if I use my one now or it’s just another anyway?