How does Accor treat you as an Elite guest?

[Cutty]

Property: Mercure Perth On Hay.
Status: Platinum plus.
Room booked: Deluxe King Room (x2).
Rate: $160 (note, stayed 3 nights with 2 rooms for a work trip with a colleague).
Room upgrade: Yes - Superior King Room with Balcony (for both rooms).
Free internet: Yes.
Free breakfast: Yes, for me only as colleague was not a member. Only ate at the restaurant one morning as ventured out to other city locations to look around. Reasonable options; was able to request freshly cooked eggs to my liking.
Early check in / late out: Not required, but assume it was available if I did.
Welcome drink: 1x voucher on app; nothing for the second room.
Welcome gift: Cheap and underwhelming bottle of red, nothing else. Fairly disappointing as even a fresh place of fruit at other hotels would have sufficed to snack on once checked in.
Recommend: Yes and no. I am struggling to find a location in Perth that pulls me to come back. I have stayed at The Adnate but rates were too high this trip. Novotel on Murray is always out of the price bracket. The upgrade to the room with a balcony, and on the top floor made for a very comfortable room with lots of fresh air. If I was in a room without the balcony, it would have felt old and cramped. Will keep looking at other options in Perth.
Final thoughts on Perth options: Have now tried The Adnate (yes, when $ suits), Novotel Langley (no, old and overpriced), Ibis Styles (no, cramped rooms and away from anything useful in the CBD). The new Tribe near Kings Park looks interesting, but outside of the CBD. Happy for suggestions as I am usually in Perth a few times a year with work.

 

[harryhv]

.... Happy for suggestions as I am usually in Perth a few times a year with work.

1br apt in the Mantra on Hay goes for about 180 weekdays.

 

[Daver6]

Property: Mercure Perth On Hay.
Status: Platinum plus.
Room booked: Deluxe King Room (x2).
Rate: $160 (note, stayed 3 nights with 2 rooms for a work trip with a colleague).
Room upgrade: Yes - Superior King Room with Balcony (for both rooms).
Free internet: Yes.
Free breakfast: Yes, for me only as colleague was not a member. Only ate at the restaurant one morning as ventured out to other city locations to look around. Reasonable options; was able to request freshly cooked eggs to my liking.
Early check in / late out: Not required, but assume it was available if I did.
Welcome drink: 1x voucher on app; nothing for the second room.
Welcome gift: Cheap and underwhelming bottle of red, nothing else. Fairly disappointing as even a fresh place of fruit at other hotels would have sufficed to snack on once checked in.
Recommend: Yes and no. I am struggling to find a location in Perth that pulls me to come back. I have stayed at The Adnate but rates were too high this trip. Novotel on Murray is always out of the price bracket. The upgrade to the room with a balcony, and on the top floor made for a very comfortable room with lots of fresh air. If I was in a room without the balcony, it would have felt old and cramped. Will keep looking at other options in Perth.
Final thoughts on Perth options: Have now tried The Adnate (yes, when $ suits), Novotel Langley (no, old and overpriced), Ibis Styles (no, cramped rooms and away from anything useful in the CBD). The new Tribe near Kings Park looks interesting, but outside of the CBD. Happy for suggestions as I am usually in Perth a few times a year with work.

Hot tip. Book your room for two people in Australia. No extra cost but now you have two welcome drinks and breakfast for two.

 

[pauldab]

.... Happy for suggestions as I am usually in Perth a few times a year with work.

1br apt in the Mantra on Hay goes for about 180 weekdays.

Novotel Langley is good for a weeks worth of living there, as long as you get into the Room number x04 Executive Suite on each level.
Stay away from the corner bldg Junior suites x05 / x06 as they may "seem" better being a larger room which you get as an upgrade being Gold/Platinum but don't have a full lounge suite or kitchenette that you get in the Exec Suite.

 

[Cutty]

Novotel Langley is good for a weeks worth of living there, as long as you get into the Room number x04 Executive Suite on each level.
Stay away from the corner bldg Junior suites x05 / x06 as they may "seem" better being a larger room which you get as an upgrade being Gold/Platinum but don't have a full lounge suite or kitchenette that you get in the Exec Suite.

Thanks for the tip. When I stayed there I did get the Junior Suite upgrade and it wasn’t very comfortable. The air con didn’t work properly and buzzed the entire time, I ended up turning it off which wasn’t great for air flow. Service couldn’t help, they were “fully booked”. Ruined my experience and doesn’t make me want to go back.

 

[DC3]

Hot tip. Book your room for two people in Australia. No extra cost but now you have two welcome drinks and breakfast for two.

Good reminder for newbies.

 

[bjm76]

I was looking recently, and saw the Mondrian opened in Dec 2023 and seems promising - has anyone stayed?

I stayed Mondrian Hong Kong in May 2025. Great hotel. Booked a room one category above base - was slightly larger than base room (still small as it is HK). Great view of Victoria Harbour from my room. Was on high floor so not sure if it was an upgrade (I am Accor Plus Gold). Breakfast was plated (order 5 components from the menu) and small buffet - great quality food and beautiful restaurant. Accor Plus discount only 15% (not disclosed at the time). Also had dinner there one night and was fantastic - once again only 15% discount. Great area to stay in, close to everything. I would stay there again.

 

[Durian]

Property: 25Hours Jakarta The Oddbird
Status: Accor Plus Gold
Room booked: Large Urban 40sqm (one category up from the lowest category room)
Rate: Hotel Escape Sale $176 per night
Room upgrade: Yes - Extra Large Urban 68sqm
Free internet: Yes
Free breakfast: No, but buffet available around $23 AUD per person.Creative and high quality offerings served in their Peruvian restaurant, COPA. The hard working Executive Chef, from Chile, was seen talking to guests and making sure everything was running smoothly.
Early check in / late out: Not required, but offered by phone call prior to check out time.
Welcome drink: 2x drinks using voucher on app. Bit of a run around to get it, though. Diamond and Platinum get a different drink at a different outlet, compared to Gold which are only entitled to a 'grab and go' offering.
Welcome gift: Premium looking chocolate and cookie, neatly presented next to a hand written welcome letter.
Recommend: If you want to try the first 25Hours hotel in Asia, yes, go for it. It's brand new and the rooms are are huge, helped by high ceilings, well designed and funky decorated rooms. You can still smell the rich leather scent coming off the couch in the living room. Yes, that's a bicycle in the room and a bird plush toy on the bed! The hotel is directly connected to a very trendy and upmarket mall, "ASHTA" in SCBD area of Jakarta. Busy in the daytime with office workers. No shortage of local and international dining options. The surrounding locale is walkable. I've reached ALL Platinum now so will likely opt for Raffles, as I can get rooms at Raffles on the weekend for similar price ... more on that to follow...

 

[masco131]

Property: Novotel Melbourne Airport
Status: Platinum plus
Room booked: Deluxe twin double
Rate: $199
Room upgrade: no - but only suite higher and travelling with kids so maybe not possible either
Free internet: yes
Free breakfast: platinum benefit - buffet is reasonable quality, medium quantity of options
Early check in / late out: not required or requested
Welcome drink: 4 voucher in app which disappeared overnight and then had to go back to reception for vouchers for takeaway coffees
Welcome gift: chocolate aeroplane. Second time. Was hoping for the socks!
Recommend: similar to my first stay, soundproofing is abysmal for a new hotel at an airport. Whether that’s being on the top floor or not I’m unsure, but the planes are loud and I’ve stayed at plenty of other hotels near airports that are well built. At least there’s a curfew…
Otherwise it’s a fairly run of the mill Novotel. I’d suck it up and stay here again I’m sure, but only because I’ll need the status nights or feel like a free breakfast.
Drop off service at airport is good, book a time and quick ride up from hotel. Pick up isn’t great as you have to call when ready then it’s 20 minutes, we walked down - 10 minutes from Qantas. 3 cases, 2 kids, 1 stroller

The pickup is a joke tbh! I was chatting with one of the staffs and he told me that they have to do front of house as well do the pickup and dropoff which is why they get long lines at check in. They need more staffs tbh!

 

[Durian]

2nd time here. See my earlier review with photos here.


Property: Raffles Jakarta
Status: Accor Plus Gold
Room booked: Raffles King Room "STAR/HOST - NON FLEX RATE - PREFERRED PARTNERS PERSONAL STAYS"
Room upgraded/type: Yes, one category up to Raffles King Room Garden View.
Free internet: Yes
Free breakfast: No. Buffet available at just AUD$24 per person.
Early check in/late out: Early checkin 10am granted, early check out 3pm granted. Checked out at 3.30pm.
Welcome drink: Yes. A choice of drinks delivered to room by the butler after checkin. Fruits and chocolates already in room.
Additional 2x welcome drinks available in the app which can be be enjoyed at the pool bar or the Writers Bar. About 20 choices of drinks (both alcoholic and non alcoholic) served with complimentary snacks.
Recommend: Yes. The service here is something I have yet to experience at other hotel brands.
My default choice if I ever find myself here.

The 3 course set menu for dinner at 350,000 IDR ++ or about AUD$40 net is great value.
Food, service and ambience 5 stars. For dessert, we were able to choose 3 desserts (made up of cakes and tarts, pictured below). Mrs Durian had her eyes on the elaborate macaroon display, asked whether they were included in the dessert course, but we were informed they weren't. Never mind.
We asked for 1x piece of cake to be served now in the restaurant and the other 2x pieces of cake to be boxed so we can take them back to our room.
Back at our room, when we opened the cake takeaway box, we were surprised to find among the cake pieces, they had put 4 macaroons in. Small gesture, but this is the kind of service details that make you smile.


When I walked into the Writers Bar at 8pm to redeem the free drinks, and was greeted by the staff "hello Mr Durian, how are you?", I mentioned I'm feeling a bit cold from the cool aircon in the lobby. The staff offered to make me a hot ginger, lemon, honey tea, a drink not available on the menu. They seated me in the cosiest part of the bar, too. Small, but impressive service gestures.

For those of you with Platinum status, I was told by checkin staff they upgrade to their 96sqm -100sqm Suites, subject to availability.

 

[RooFlyer]

Property: Mantra One Hobart
Status: Accor Plus Plat
Room booked: Executive
Rate: Accor plus Plat, $199 same-day reservation
Room upgraded/type: No
Free internet: Yes - but flakey
Free breakfast: No. No b’fast or bar facility on site.
Early check in/late out: Yes, late checkout and parking offered till noon.
Welcome drink: Yes. but app says to request at check-in and when I looked later, I couldn’t be bothered.
Welcome amenity: a block of Tasmanian Devil fudge (!), two bottles of apple
juice and a non-personalised welcome card.
Parking: Yes, limited, $20/night
Recommend: yes, under certain circumstances.

This is a bit of a quirky one and if I tell you it was formally the Hobart telephone exchange building, you might understand why.

I needed a same day reservation in Hobart and didn’t want to pay much. I never stayed at a Mantra before and this was quite cheap so I thought I’d give it a go.

I think the bottom tier was about $160 and I chose the third tier an executive room at about $199. The room, or suite was very large but rather sparsely furnished, but comfortable enough. Self-contained kitchenette, very large lounge room and bedroom. Bathroom including clothes washer and dryer.

The Wi-Fi was very flaky. I needed reception help to get it going on my phone and couldn’t get my tablet to connect at all even at reception.

No doubt the prices will go up in summer but if you want a relatively cheap, self-contained stay in the centre of Hobart you should look at this. But also look at the Woolstore if you want this.

 

[jase05]

For those of you with Platinum status, I was told by checkin staff they upgrade to their 96sqm -100sqm Suites, subject to availability.

Yes, we stayed as Diamonds and upgraded to the Gallery Suites which are even larger and was told by the GM that dependant on availability Plats get upgraded to the Artist suite and Diamonds to at least Artist but preferably Gallery. The Suites have Raffles club access which is very decent.
The Fairmont also is pretty decent in Jakarta and gives great upgrades for Accor status holders

 

[Durian]

Yes, we stayed as Diamonds and upgraded to the Gallery Suites which are even larger and was told by the GM that dependant on availability Plats get upgraded to the Artist suite and Diamonds to at least Artist but preferably Gallery. The Suites have Raffles club access which is very decent.
The Fairmont also is pretty decent in Jakarta and gives great upgrades for Accor status holders

Hi Jase05, thanks for your input. I'm looking forward to trying the Artist Suite and Club Lounge at Raffles JKT on my next stay....
Where is your favourite Accor property in JKT or even Indonesia? Open to suggestions. Garrya Bianti Yogyakarta has caught my eye.

 

[jase05]

Hi Jase05, thanks for your input. I'm looking forward to trying the Artist Suite and Club Lounge at Raffles JKT on my next stay....
Where is your favourite Accor property in JKT or even Indonesia? Open to suggestions. Garrya Bianti Yogyakarta has caught my eye.

Haven’t stayed at too many outside of Jakarta, Bali or Lombok and the ones we stayed at in other areas were fairly basic but comfortable. Raffles, Fairmont and Pullman Thaksin are the 3 best in Jakarta IMO

 

[k_sheep]

Fair enough. I really like the Swissotel then. My 2nd pick would be the Mondrian - it's very new, is in quite an interesting area, and has a great rooftop pool. The only downside is no EL and the newer build means slightly small rooms - although the furnishings are high quality. I stayed during the Mondrian's soft launch so I can't comment on how good the status recognition is now.

I wouldn't bother staying at the Fairmont unless you'll fork out for Gold room which brings EL access. I'd also advise you specifically NOT to stay at the Mercure ICON... just google the reviews

Swissotel it is! I have stayed across the road at the Carlton before.

Mondrian very handy since my conference is at the hospital ... but EL is winning for me.

Thanks all. Shall report back on Sofitel / Hill St / Swissotel.

 

[Ansett Nostalgic]

2nd time here. See my earlier review with photos here.


Property: Raffles Jakarta
Status: Accor Plus Gold
Room booked: Raffles King Room "STAR/HOST - NON FLEX RATE - PREFERRED PARTNERS PERSONAL STAYS"
Room upgraded/type: Yes, one category up to Raffles King Room Garden View.
Free internet: Yes
Free breakfast: No. Buffet available at just AUD$24 per person.
Early check in/late out: Early checkin 10am granted, early check out 3pm granted. Checked out at 3.30pm.
Welcome drink: Yes. A choice of drinks delivered to room by the butler after checkin. Fruits and chocolates already in room.
Additional 2x welcome drinks available in the app which can be be enjoyed at the pool bar or the Writers Bar. About 20 choices of drinks (both alcoholic and non alcoholic) served with complimentary snacks.
Recommend: Yes. The service here is something I have yet to experience at other hotel brands.
My default choice if I ever find myself here.

The 3 course set menu for dinner at 350,000 IDR ++ or about AUD$40 net is great value.
Food, service and ambience 5 stars. For dessert, we were able to choose 3 desserts (made up of cakes and tarts, pictured below). Mrs Durian had her eyes on the elaborate macaroon display, asked whether they were included in the dessert course, but we were informed they weren't. Never mind.
We asked for 1x piece of cake to be served now in the restaurant and the other 2x pieces of cake to be boxed so we can take them back to our room.
Back at our room, when we opened the cake takeaway box, we were surprised to find among the cake pieces, they had put 4 macaroons in. Small gesture, but this is the kind of service details that make you smile.


When I walked into the Writers Bar at 8pm to redeem the free drinks, and was greeted by the staff "hello Mr Durian, how are you?", I mentioned I'm feeling a bit cold from the cool aircon in the lobby. The staff offered to make me a hot ginger, lemon, honey tea, a drink not available on the menu. They seated me in the cosiest part of the bar, too. Small, but impressive service gestures.

For those of you with Platinum status, I was told by checkin staff they upgrade to their 96sqm -100sqm Suites, subject to availability.

View attachment 457816View attachment 457817


View attachment 457815

That Raffles looks fantastic!

 

[DC3]

That Raffles looks fantastic!

Well, yes, Raffles.