How does Accor treat you as an Elite guest?

[Cutty]

Property: Mercure Perth On Hay.
Status: Platinum plus.
Room booked: Deluxe King Room (x2).
Rate: $160 (note, stayed 3 nights with 2 rooms for a work trip with a colleague).
Room upgrade: Yes - Superior King Room with Balcony (for both rooms).
Free internet: Yes.
Free breakfast: Yes, for me only as colleague was not a member. Only ate at the restaurant one morning as ventured out to other city locations to look around. Reasonable options; was able to request freshly cooked eggs to my liking.
Early check in / late out: Not required, but assume it was available if I did.
Welcome drink: 1x voucher on app; nothing for the second room.
Welcome gift: Cheap and underwhelming bottle of red, nothing else. Fairly disappointing as even a fresh place of fruit at other hotels would have sufficed to snack on once checked in.
Recommend: Yes and no. I am struggling to find a location in Perth that pulls me to come back. I have stayed at The Adnate but rates were too high this trip. Novotel on Murray is always out of the price bracket. The upgrade to the room with a balcony, and on the top floor made for a very comfortable room with lots of fresh air. If I was in a room without the balcony, it would have felt old and cramped. Will keep looking at other options in Perth.
Final thoughts on Perth options: Have now tried The Adnate (yes, when $ suits), Novotel Langley (no, old and overpriced), Ibis Styles (no, cramped rooms and away from anything useful in the CBD). The new Tribe near Kings Park looks interesting, but outside of the CBD. Happy for suggestions as I am usually in Perth a few times a year with work.

 

[harryhv]

.... Happy for suggestions as I am usually in Perth a few times a year with work.

1br apt in the Mantra on Hay goes for about 180 weekdays.

 

[Daver6]

Property: Mercure Perth On Hay.
Status: Platinum plus.
Room booked: Deluxe King Room (x2).
Rate: $160 (note, stayed 3 nights with 2 rooms for a work trip with a colleague).
Room upgrade: Yes - Superior King Room with Balcony (for both rooms).
Free internet: Yes.
Free breakfast: Yes, for me only as colleague was not a member. Only ate at the restaurant one morning as ventured out to other city locations to look around. Reasonable options; was able to request freshly cooked eggs to my liking.
Early check in / late out: Not required, but assume it was available if I did.
Welcome drink: 1x voucher on app; nothing for the second room.
Welcome gift: Cheap and underwhelming bottle of red, nothing else. Fairly disappointing as even a fresh place of fruit at other hotels would have sufficed to snack on once checked in.
Recommend: Yes and no. I am struggling to find a location in Perth that pulls me to come back. I have stayed at The Adnate but rates were too high this trip. Novotel on Murray is always out of the price bracket. The upgrade to the room with a balcony, and on the top floor made for a very comfortable room with lots of fresh air. If I was in a room without the balcony, it would have felt old and cramped. Will keep looking at other options in Perth.
Final thoughts on Perth options: Have now tried The Adnate (yes, when $ suits), Novotel Langley (no, old and overpriced), Ibis Styles (no, cramped rooms and away from anything useful in the CBD). The new Tribe near Kings Park looks interesting, but outside of the CBD. Happy for suggestions as I am usually in Perth a few times a year with work.

Hot tip. Book your room for two people in Australia. No extra cost but now you have two welcome drinks and breakfast for two.

 

[pauldab]

.... Happy for suggestions as I am usually in Perth a few times a year with work.

1br apt in the Mantra on Hay goes for about 180 weekdays.

Novotel Langley is good for a weeks worth of living there, as long as you get into the Room number x04 Executive Suite on each level.
Stay away from the corner bldg Junior suites x05 / x06 as they may "seem" better being a larger room which you get as an upgrade being Gold/Platinum but don't have a full lounge suite or kitchenette that you get in the Exec Suite.

 

[Cutty]

Novotel Langley is good for a weeks worth of living there, as long as you get into the Room number x04 Executive Suite on each level.
Stay away from the corner bldg Junior suites x05 / x06 as they may "seem" better being a larger room which you get as an upgrade being Gold/Platinum but don't have a full lounge suite or kitchenette that you get in the Exec Suite.

Thanks for the tip. When I stayed there I did get the Junior Suite upgrade and it wasn’t very comfortable. The air con didn’t work properly and buzzed the entire time, I ended up turning it off which wasn’t great for air flow. Service couldn’t help, they were “fully booked”. Ruined my experience and doesn’t make me want to go back.

 

[DC3]

Hot tip. Book your room for two people in Australia. No extra cost but now you have two welcome drinks and breakfast for two.

Good reminder for newbies.

 

[bjm76]

I was looking recently, and saw the Mondrian opened in Dec 2023 and seems promising - has anyone stayed?

I stayed Mondrian Hong Kong in May 2025. Great hotel. Booked a room one category above base - was slightly larger than base room (still small as it is HK). Great view of Victoria Harbour from my room. Was on high floor so not sure if it was an upgrade (I am Accor Plus Gold). Breakfast was plated (order 5 components from the menu) and small buffet - great quality food and beautiful restaurant. Accor Plus discount only 15% (not disclosed at the time). Also had dinner there one night and was fantastic - once again only 15% discount. Great area to stay in, close to everything. I would stay there again.

 

[masco131]

Property: Novotel Melbourne Airport
Status: Platinum plus
Room booked: Deluxe twin double
Rate: $199
Room upgrade: no - but only suite higher and travelling with kids so maybe not possible either
Free internet: yes
Free breakfast: platinum benefit - buffet is reasonable quality, medium quantity of options
Early check in / late out: not required or requested
Welcome drink: 4 voucher in app which disappeared overnight and then had to go back to reception for vouchers for takeaway coffees
Welcome gift: chocolate aeroplane. Second time. Was hoping for the socks!
Recommend: similar to my first stay, soundproofing is abysmal for a new hotel at an airport. Whether that’s being on the top floor or not I’m unsure, but the planes are loud and I’ve stayed at plenty of other hotels near airports that are well built. At least there’s a curfew…
Otherwise it’s a fairly run of the mill Novotel. I’d suck it up and stay here again I’m sure, but only because I’ll need the status nights or feel like a free breakfast.
Drop off service at airport is good, book a time and quick ride up from hotel. Pick up isn’t great as you have to call when ready then it’s 20 minutes, we walked down - 10 minutes from Qantas. 3 cases, 2 kids, 1 stroller

The pickup is a joke tbh! I was chatting with one of the staffs and he told me that they have to do front of house as well do the pickup and dropoff which is why they get long lines at check in. They need more staffs tbh!