QANTAS Cyber Incident

[bussyboy]

Received 10.35pm aest
Not too concerned, I'm sure my personal data is out there and the qff account if hacked, I'd trust would be compensated back

 

[A321]

+1 sucker here - have only ever had the pleasure of being forced to call to use a covid credit

 

[Franky]

If anyone hasn't received a notification from Qantas yet could they please post here to help us get an idea of how widespread the hack is?

I have received one a few hours ago, and my wife received one this morning - both WA time…

 

[JohnM]

This thread is for those who have not received a notification.

There is another thread for those who have - whether it be the generic notification that QF has been hacked or notification that your information has been compromised: QANTAS Cyber Incident

So much for @RSD's worthy attempt at separating the two notification types...

 

[RSD]

This thread is for those who have not received a notification.

There is another thread for those who have - whether it be the generic notification that QF has been hacked or notification that your information has been compromised: QANTAS Cyber Incident

So much for @RSD's worthy attempt at separating the two notification types...

Can't win 'em all

I haven't done a count but I'm getting the general impression that somewhere between 80 to 90% of members who have responded have been caught up in this.

 

[anat0l]

Got the email - I may be impacted in this.

Another day, another idiot falls for it, and then there the door opens forthwith...

 

[oz_mark]

Count me in!

 

[dylarr]

Received the "we believe your personal information was accessed" e-mail at 8:47pm AEST. Hardly surprised to get the notification since I interact with the Manila FFSC multiple times a year.

 

[Malus]

I haven't received any emails about the breach at all. Haven't called Qantas in many years, although I did have FF email contact with them earlier this year.

 

[Ron Calls]

From the page they put up about it:



Fat lot of good any of the above will do when you've outsourced to the cheapest bidder offshore who's targeted by criminals from anywhere in the world...

The exec's who were part of the offshoring craze in the past decades should be brought back and held responsible for these, and all the hefty bonuses they received when they saved so much money for these companies should be used as part of the victim compensation payouts.

We've all been Joyced again. He's the gift that just keeps taking.

 

[VHOEJ]

Yep, another to the list. And there will be no compensation, fallout or any changes as a result of all this.

 

[Zoneboarder]

I've woken up to the 'your personal details were accessed' email. Not unexpected but irritated none the less.

 

[lovestotravel]

Got the 2nd email here too, I haven't dealt with Manilla EVER and haven't flown QF (except for work trips, booked by work) since before COVID...

I do laugh at the "Importantly, your credit card details, financial information, passport details, and Frequent Flyer passwords were not accessed. Your Qantas Points and account remain secure"

I would much rather any/all of these were accessed, as it would take me minutes to update these. Updating the direct debits would be slightly annoying, but once done, it's done.

Now let's see if Qantas come out and offer free credit report monitoring for a year or two. Which should be the minimum they offer..

 

[nancypants]

BTW why green tier? I must admit that I haven't looked too closely at green tier.

I’m being facetious because I emailed a complaint to them about it a couple of days ago. The response was so useless it could have easily come from a hacker. Or Qantas…

I believe it's more of a sarcastic reference to Green Tier being made virtually unobtainable for residents in certain northern territories of Oz.

the lowest form of wit, as they say

 

[bam71]

Received as well this morning. I want to know what data they actually DID get, not an email saying what they DIDN’T. More QF PR shenanigans

 

[OzzRod]

I've got mine too. No significant difference from the original generic email. Emphasis is on customers to be alert for fake emails from other operators using the stolen data. Clicking on the "dedicated webpage" just took me back to the statement issued at 2:22pm yesterday (02 July). Not at all helpful, no mention anywhere yet of the much more serious prospect of other crims assuming my identity. Guess I'll have to try one of the phone support lines - wondering how long that will take ...

 

[Pushka]

Still no emails at all for our two accounts this morning and just the general one to sons never used account yesterday.

So the fact we didn't receive the general one doesn't convince me that we shouldn't have received the second one, just Qantas IT doing its thing again.

 

[Pushka]

Still no general email and still no directed email for our two accounts this morning. As said on the other thread, the fact we didn't get the first one isn't reassuring that we maybe should have received the directed one.

 

[MEL_Traveller]

How feasible would it be for them to simply roll everyone over to 6 million new numbers? Had to get a new licence after the optus fiasco but that was reimbursed.

The QFFF number isn’t the important part… that’s easy to protect. It’s the DOB that’s being handed on a platter, with address and phone and email.

9 times out of 10 those are the questions I’m asked over the phone to identify myself… with Air Canada, the UK tax office, my bank…

 

[Tiki]

Oddly enough neither of us got the 2nd email. I'm wondering how we dodged this bullet?