Jetstar exits HNL from Oct 2025

[KHark]

All business class passengers have been offered Premium Economy for this, I believe, so I would double-check that someone didn't misunderstand the new flight arrangements.
See Matt's article here: Jetstar Ending All Flights to the USA

Hoping that's the case - still waiting on Qantas to get back to me on it. Jetstar confirmed that they gave the information regarding the flight being business class to Qantas. Maybe the premium is sold out on the dates I've moved to also I was thinking

 

[KHark]

After a bit of research I think the issue may be due to the fact that I booked business Melbourne to Honolulu (night flight), but economy Honolulu to Melbourne (day flight). So mixed class flights, which I don't think Qantas do? But Jetstar does do. Will still wait for contact from Qantas to discuss, but I imagine I may have to cancel the flights and book new ones. Wouldn't want to be paying almost $3K for standard economy return which is what the jetstar flights cost me

 

[Rayesfeg]

but I imagine I may have to cancel the flights and book new ones.

Not at all! This is a problem for Qantas to solve. You might have to explain to them what you think has happened and they will need to resolve it.
You never know, she might get lucky and upgraded to Prem Economy on both trips. Let us know how you get on.

 

[KHark]

Not at all! This is a problem for Qantas to solve. You might have to explain to them what you think has happened and they will need to resolve it.
You never know, she might get lucky and upgraded to Prem Economy on both trips. Let us know how you get on.

Thank you for your kind response

 

[DC3]

Booked my daughter on one of these cancelled flights in December - booked business class and she's been moved to economy. Contacted Jetstar who said not their problem, contact Qantas.... been a few hours and still no call back from Qantas. Am hoping they will come to the party

What was the question that was put to the QF Call Centre? In any case, your daughter should perhaps be continually calling (yes, it’s a real pain) for a resolution. There’s no upside to sitting around and waiting for a phone call that may never come.

 

[KHark]

Managed to talk to someone who put me through to complaints resolution officer. Was told that there was no premium economy available that he could see but he would talk to his manager and get back to me ‘at some stage’

 

[MEL_Traveller]

After a bit of research I think the issue may be due to the fact that I booked business Melbourne to Honolulu (night flight), but economy Honolulu to Melbourne (day flight). So mixed class flights, which I don't think Qantas do? But Jetstar does do. Will still wait for contact from Qantas to discuss, but I imagine I may have to cancel the flights and book new ones. Wouldn't want to be paying almost $3K for standard economy return which is what the jetstar flights cost me

Jetstar, under their contract of carriage, has to provide you with alternative flights.

They will look to book premium economy in place of their business class, and regular economy for the return leg that was in economy.

Qantas will then reissue the ticket.

Jetstar’s obligation is to offer you another flight, and as the customer you have the option to accept, or ask for a refund.

If there is no premium economy available, you have the option to either change for a day when premium is available, downgrade to economy, or seek a refund.

There is no situation where you would need to rebook your own flights!

Not good that JQ has washed their hands. Good that Qantas has gone the extra mile to help you out. JQ should have 100% taken control of the issue.

 

[justinbrett]

After a bit of research I think the issue may be due to the fact that I booked business Melbourne to Honolulu (night flight), but economy Honolulu to Melbourne (day flight). So mixed class flights, which I don't think Qantas do? But Jetstar does do. Will still wait for contact from Qantas to discuss, but I imagine I may have to cancel the flights and book new ones. Wouldn't want to be paying almost $3K for standard economy return which is what the jetstar flights cost me

Melbourne? JQ cancelled that route last year (last flight April this year). Were you booked through SYD on JQ? Is your replacement on QF also via SYD or direct from MEL?

 

[GD747]

Actually, AirBnBs are quite affordable and there’s a lot of them in and around Waikiki. Have one booked again in a few months.

But yes, hotels are crazy expensive…. . Not sure there’s been any/many new hotels built/opened for years?

I have never booked an airbnb for Hawaii, which site do you recommend?

 

[TheInsider]

I have never booked an airbnb for Hawaii, which site do you recommend?

airbnb

 

[SYD]

airbnb

But if you go via Qantas.com you earn QFF points.

Although it’s easier searching directly via AirBnB and then when booking go via QF and try and find the same property. It can be a bit fickle at times. Especially when several properties are close by each other.

 

[Revenge]

I will be sorry to see this JQ route go. While it is true, as the other comments in this thread have stated, that Hawaii is not a low-cost destination, this route was the cheapest way to get between Australia and North America, especially if a one-way ticket was needed. (Domestic flights between Hawaii and the continent are cheap!)

I need to relocate this October from Canada to Australia with my family. We've booked cheap AC flights from YVR to HNL and then JQ J tickets from HNL to SYD. It is a daytime flight so the recliner J seats will be a very adequate way to fly home on the big hop. I'm glad the timing worked out so that I get to do this before the route finishes.

Would be very happy with the move to [QF] premium economy. Probably a bit nicer than jetstar business.

I actually think JQ J is a bit nicer than QF premium economy.

 

[Pushka]

I cancelled our JQ flights last week and rebooked with the Qantas sale. For late September. Which was half the price for JQ premium economy fare so double win. Coming from Adelaide I didn't realise we had to collect then schlep our bags at Sydney Dom through to Int.

We flew back JQ in J or maybe it was PE in 2019. They ran out of meals and we were in Row 2. They scrounged up a breakfast from Y for the daytime flight. Others got a nice steak lunch.

Because of the Qantas sale our flights were half the price of JQ which were fully refundable anyways as we'd bought Max. Refund within 3 days.

We got great accommodation deals through Luxury Escapes.

 

[markis10]

All business class passengers have been offered Premium Economy for this, I believe, so I would double-check that someone didn't misunderstand the new flight arrangements.
See Matt's article here: Jetstar Ending All Flights to the USA

No that may not be the case, yes for customers on QF stock a PE seat is the option, however JQ don’t publish similar commercial policies for their tickets https://www.qantas.com/agencyconnec...-suspension-of-jetstar-honolulu-services.html

 

[justinbrett]

It will be interesting to see now that QF is codesharing on HA/AS domestic ex HNL, whether the booking engine will start promoting routes via HNL, and how that affects the AA JV.

I think there’s real potential for SYD to go daily and maybe even BNE added if this is the case.

 

[MEL_Traveller]

No that may not be the case, yes for customers on QF stock a PE seat is the option, however JQ don’t publish similar commercial policies for their tickets https://www.qantas.com/agencyconnec...-suspension-of-jetstar-honolulu-services.html

Indeed.

But it is covered to an extent by the JQ Contract if Carriage, which is not particularly well written… but is clarified by the Jetstar Customer Guarantee, Part 4, second bullet point: https://www.jetstar.com/au/en/customer-guarantee

The customer is entitled to be rerouted in the event of a cancellation. They don’t have to put you on Qantas, but could I suppose accommodate you on Hawaiian or Air NZ.

Post automatically merged: Thursday at 2:01 PM

No that may not be the case, yes for customers on QF stock a PE seat is the option, however JQ don’t publish similar commercial policies for their tickets https://www.qantas.com/agencyconnec...-suspension-of-jetstar-honolulu-services.html

Indeed.

But it is covered to an extent by the JQ Contract if Carriage, which is not particularly well written… but is clarified by the Jetstar Customer Guarantee, Part 4, second bullet point: https://www.jetstar.com/au/en/customer-guarantee

The customer is entitled to be rerouted in the event of a cancellation.