Jetstar exits HNL from Oct 2025

[KHark]

All business class passengers have been offered Premium Economy for this, I believe, so I would double-check that someone didn't misunderstand the new flight arrangements.
See Matt's article here: Jetstar Ending All Flights to the USA

Hoping that's the case - still waiting on Qantas to get back to me on it. Jetstar confirmed that they gave the information regarding the flight being business class to Qantas. Maybe the premium is sold out on the dates I've moved to also I was thinking

 

[KHark]

After a bit of research I think the issue may be due to the fact that I booked business Melbourne to Honolulu (night flight), but economy Honolulu to Melbourne (day flight). So mixed class flights, which I don't think Qantas do? But Jetstar does do. Will still wait for contact from Qantas to discuss, but I imagine I may have to cancel the flights and book new ones. Wouldn't want to be paying almost $3K for standard economy return which is what the jetstar flights cost me

 

[Rayesfeg]

but I imagine I may have to cancel the flights and book new ones.

Not at all! This is a problem for Qantas to solve. You might have to explain to them what you think has happened and they will need to resolve it.
You never know, she might get lucky and upgraded to Prem Economy on both trips. Let us know how you get on.

 

[KHark]

Not at all! This is a problem for Qantas to solve. You might have to explain to them what you think has happened and they will need to resolve it.
You never know, she might get lucky and upgraded to Prem Economy on both trips. Let us know how you get on.

Thank you for your kind response

 

[DC3]

Booked my daughter on one of these cancelled flights in December - booked business class and she's been moved to economy. Contacted Jetstar who said not their problem, contact Qantas.... been a few hours and still no call back from Qantas. Am hoping they will come to the party

What was the question that was put to the QF Call Centre? In any case, your daughter should perhaps be continually calling (yes, it’s a real pain) for a resolution. There’s no upside to sitting around and waiting for a phone call that may never come.

 

[KHark]

Managed to talk to someone who put me through to complaints resolution officer. Was told that there was no premium economy available that he could see but he would talk to his manager and get back to me ‘at some stage’