Another Jetstar complaint

[zig]

Sadly, but perhaps not surprislingly another complaint about Jetstar has hit the news.

Jetstar carry-on luggage spat | Mesha Sendyk | Dalai Lama

Dispute about the size of carry-on baggage that escalated and resulted in passenger being removed from the plane and the AFP being called.

 

[Justinf]

SO she spent 3 days with the Dalai Lama and then told the FA to 'f%ck off'?
Didn't learn much during her 3 days, did she?

 

[zig]

SO she spent 3 days with the Dalai Lama and then told the FA to 'f%ck off'?
Didn't learn much during her 3 days, did she?

But she said it quitely and calmly I think given the situation her behaviour was remarkably restrained, not sure I would have been as controlled .... perhaps I need to spend some time with the Dalai Lama

Seriously though the mention of the Dalai Lama is a bit irrelevant in the whole story. Sounds like a particularly unhinged employee to me.

 

[bambbbam2]

Sorry but I'm really with JQ on this one..

She told the check-ion agent to "cough* Off" and then whinges that she wasn't allowed to board?

Lucky this isn't LOTFAP or she would probably be arrested and charged already..

 

[samh004]

Hope she goes at them in civil court. From previous reports of that staff member it seems he would not get along with anybody on this board.

The fact her bag fit in the contraption by the gate, and then he had to have his way, and the fact it’s verified by other witnesses should be enough.

I’ll try to remember to record all conversations I have with Jetstar staff in the future, it might help me out some day.

 

[QF WP]

The words "mountain" and "molehill" are echoing in my head.

 

[mannej]

Just finished reading her incident report Incident report and to be totally truthful, her report doesn't really give her much credibility to her side of the story.

She seems to be a big case of DYKWIA, and likes to highlight irrelevant items such as the reason for her trip. I don't think Jetstar cares if she was with the Dalai Lama. Her spelling is atrocious, and considering she was a former correctional officer and a Psychologist her inter personal skills are lacking.

If she stuck to the facts, and strayed away from highlighting the size of the staff member, I would be more empathetic towards her.

I find sometimes to avoid drama in situations like this is to bite your tongue and let him have his way. Provided that she could keep her vitals on her, is it really worth the drama?

End of the day, I think that she (with her "professional" training) really could have avoided this.

 

[markis10]

Sounds like someone needs some therapy, and its not the JQ staffer.

I mean what business is it to comment on the way a phone call is taken and why mention you used to be a jailer in a formal complaint?

 

[medhead]

A $349 molehill

I was very against this lady when I read Dali lama and saw her photo. But by the end of the story I was pretty much turned around. The gate attendant clearly lost control on the situation to have her push past that then to chase her to the aircraft. By the sounds of things this loss of control was due to his pettiness. He left his post! That suggests boarding was uncontrolled while this guy was running around chasing her. how safe is that for the aircraft. Right or wrong I would sack him just for the fact of lossing control over the lady. Particularly has he had the ability to stop the incident at any stage. Even if the customer is dead wrong that is his job to maintain control and authority.

 

[mannej]

Sounds like someone needs some therapy, and its not the JQ staffer.

I mean what business is it to comment on the way a phone call is taken and why mention you used to be a jailer in a formal complaint?

+1

There are so many little things she has mentioned that have no relevance to the actual complaint, apart from trying to highlight her own self importance.

 

[markis10]

A $349 molehill

...... He left his post! That suggests boarding was uncontrolled while this guy was running around chasing her. how safe is that for the aircraft. ...

Unlike Tiger, JQ dont use crew as gate agents, so if the gate agent was running around there was still a crew member at the boarding gate as well as on entry to the aircraft - hardly uncontrolled boarding! Anyone who flys on a regular basis would be aware of that!

What has this world come to, it must be silly season, I am sticking up for JQ :shock:

 

[medhead]

Unlike Tiger, JQ dont use crew as gate agents, so if the gate agent was running around there was still a crew member at the boarding gate as well as on entry to the aircraft - hardly uncontrolled boarding! Anyone who flys on a regular basis would be aware of that!

You mean anyone who flys JQ on a regular basis would be aware of that, don't you?

Certainly, I don't fly JQ or tiger and hence I'm not aware of how they man the gates. In any case the staff member created confusion and mayhem. His job is to do the opposite and it seems pretty clear that he is not capable of asserting the authority and control required of his job.

There are so many little things she has mentioned that have no relevance to the actual complaint, apart from trying to highlight her own self importance.

I agree there are some things that could have been left out, descriptive words and some explanations. But then preparing a statement requires a full description of what happened including reactions of other people (even if she overplayed some of those descriptions). Certainly lots of the adverbs and adjectives should not be in there.

But the fact that she was a correction officer provides information about her credability, and her ability to see events and then provide a true outline of the events that occurred. She has also provided a professional opinion regarding the staff member hence she needs to outline the basis of her providing that opinion. I'm not judging if that opinion is correct or not, and I probably think she over dramatised the possilbe effects of that staff member. Basically, who she is is relevant to support some of the conclusions that she has made in the complaint.

edit: Oh and I don't think the police will want to touch this one with a 10 foot pole

 

[markis10]

.....
But the fact that she was a correction officer provides information about her credability, and her ability to see events and then provide a true outline of the events that occurred. She has also provided a professional opinion regarding the staff member .......

She stated she was an ex-corrections officer, how does that give her credability, there are a few ex-corrections officers that are now in corrections institutions :shock:, all it does is indicate that at one stage she met the admissions requirements for that job but no longer does it, to me thats as revelant as saying you have a B Sc with a major in Gate Agent Handling .

I would also say that her opinion was not one that was professional, simply because you cannot be professional IMHO if you have involvement in the event, natural bias prevents that.

 

[medhead]

She stated she was an ex-corrections officer, how does that give her credability, there are a few ex-corrections officers that are now in corrections institutions :shock:, all it does is indicate that at one stage she met the admissions requirements for that job but no longer does it, to me thats as revelant as saying you have a B Sc with a major in Gate Agent Handling .

I would also say that her opinion was not one that was professional, simply because you cannot be professional IMHO if you have involvement in the event, natural bias prevents that.

It also indicates that at one stage she was doing those things that corrections officers do - observing and reporting and all that stuff. It gives her more credibility than a fire twirler (or artist) from byron bay, say.

fair point on the professional bit. I did say the advice was a bit overblown.

 

[bambbbam2]

The fact her bag fit in the contraption by the gate, and then he had to have his way,

But there are two things here.. a) the bag has to fit the dimensions, and b) it has to be below a certain KG weight.

Even if it did fit the measurements, it may still have been too heavy for carry-on.

 

[Homer]

Sometimes I feel sorry for crew when you see how some pax behave, and it seems to happen more often on low cost carriers judging by the complaints that are reported.

That said, the article implies that this JQ staffer has form and it mentions a web site where there are other complaints about him. Does anyone have any idea what this web site is? I wouldn't mind checking it out... (OK, I'm bored).

 

[ejb]

But there are two things here.. a) the bag has to fit the dimensions, and b) it has to be below a certain KG weight.

Even if it did fit the measurements, it may still have been too heavy for carry-on.

Also the pax does mention she took a large jacket off the bag, this could have had the effect of making the bag look very large and outside of the size requirements.

Story stinks of "I want my ten minutes of fame" and it appears to be happening a lot lately. People seem to have a very anti QF/J* attitude.

ejb

 

[Mrmaxwell]

As much as I would love to bash JQ...once this lady tells the gate attendant to "cough* off" it really is all over for her. This is the highest form of verbal abuse and JQ have every right to remove her from the plane.

When a bouncer is checking your ID and sizing you up for entry into a club...as frustrating as it is you grin and bear it...you don't tell the bouncer to "cough* off" as you walk past into the club...

 

[medhead]

When a bouncer is checking your ID and sizing you up for entry into a club...as frustrating as it is you grin and bear it...you don't tell the bouncer to "cough* off" as you walk past into the club...

But then if the bouncer says your not coming in here with that face it's too large or (my favourite) your clothes aren't funky enough. Then one does tell them to cough* off, out of arms reach, of course.

Also at my age I take all the ID checking I can get.

 

[drron]

Unlike Tiger, JQ dont use crew as gate agents, so if the gate agent was running around there was still a crew member at the boarding gate as well as on entry to the aircraft - hardly uncontrolled boarding! Anyone who flys on a regular basis would be aware of that!

What has this world come to, it must be silly season, I am sticking up for JQ :shock:

Actually not always true.The last time I flew SYD-MCY we had mrsdrron's 92 year old mother with us so I carried the 2 carryons(between 3 pax).the gate agent challenged me about having 2 carryons.i explained the situation and obviously he was upset so he immediately said they are too large.I didnt say a thing but placed the largest in the sizer then said "they have always been allowed before".He did appear to want to carry on but I kept quiet.After boarding was complete he boarded and was one of the FAs.His carryon was twice the size of mine but once again I felt it wise to just let it slide.
So JQ FAs can double as GAs.