Another Jetstar complaint

[Leumas]

What else could JQ do?

Regardless who was at fault 99% of people just see a headline and assume JQ are at fault and need to reconcile with the passenger...and ensure the proper press are aware the apology has been made.

But this quote "I can't say I'm happy with the whole thing but I think their assurance that he's no longer going to be in a position where he can victimise members of the public is good," she said.

I get victimised everyday by surly customer service staff who hate their jobs but I don't tell them to 'cough* off'.

Mmmmm...

If the staff did nothing wrong, why wouldn't they side with their staff? If the staff did nothing wrong but got into trouble for it as the report suggested just so JQ can save face to the public, then JQ could have an employment lawsuit on their hands and/or the union knocking down their doors. Then when the lawsuit hits the media, the mess will be even bigger.

I hope JQ investigated this properly, including contacting the nearby passengers and reviewing any CCTV footage that may be available.

I get the feeling that this whole thing only got to the media because her initial complaint got the flick by JQ and was effectively told she was a liar. Then lucky for her, a SMH reporter was on the flight so she can escalate the issue and fan the fire.

 

[Iza]

Well that was an interesting read! No matter who was at fault here (and again, we only have one side of the story), don't you think it was a little OTT to call the police in to disembark a passenger? Was she aggressive, carrying a weapon, intoxicated, and / or drug affected???

 

[medhead]

Once the whole thing got personal, it was too late, and no employee worth a damn should have ever let it get personal.

I've bolded the key point as to why I agree that the employee and jetstar have to back down in this situation. This doesn't matter that we only have one side of the story or the reasonable excuses presented here for the employee. although it seems pretty clear that the swearing happened well into the altercation and that is the key point the employee should never had let it get that far. That is his job to control that sort of cough. Even with only one side of the story there is plenty of scope of the employee to have put a lid on it.

Ohh and we are never going to know if the employee was fired. Because that is a matter that is subject to privacy and it is none of our (the public) business. It is between Jetstar and the employee.