Oneworld Classic Flight Reward Discussion - The Definitive Thread

[DC3]

… what is HUACA?

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www.australianfrequentflyer.com.au

 

[VPS]

Thought getting out of Australia was the hard part. Getting home is proving almost impossible. I have 11 months to work it out though so back to hunting I guess.

Post automatically merged: Jun 7, 2024

Excuse my ignorance but what is HUACA?

Hang up and call again and hope you get someone else - always ask who you are speaking to and record the name so you can hang up if it is the same person

 

[DC3]

… always ask who you are speaking to and record the name so you can hang up if it is the same person

It could be Karen

 

[Warren Mason]

Hang up and call again and hope you get someone else - always ask who you are speaking to and record the name so you can hang up if it is the same person

Tried the callback but no luck. She tried to add it to my itinerary but it wouldn't come up with a price so couldn't be added. She wanted me to book it as a new flight and then she could link it to the existing itinerary. Betting that would negate the 318000 points I am aiming for. Might have to book everything else including the Australian connection to Rockhampton and then book that separately.

 

[DC3]

…. She wanted me to book it as a new flight and then she could link it to the existing itinerary …

. HUACA, rinse and repeat, HUACA, rinse and ………

 

[Warren Mason]

. HUACA, rinse and repeat, HUACA, rinse and ………

Got the feeling it just isn't possible. She actually added it but it wouldn't come up with the updated cost. Others have had the same problem so I am guessing the do it to encourage new bookings. I have 11 months so I will just keep trying to find a way home as other flights come available.

 

[pjm99au]

Depending on the freshness of the seat release I’d suggest trying again tomorrow. When some partner seats are just released they can take some time to fully be available in the QF system and I’ve had success calling again the next day.

 

[Warren Mason]

Hi. Can anyone clarify the rules for me. I understand that the 318k flights had to be taken with 1 year. Is that year from the first flight, which was my understanding, or 1 year from the first booking date? I am sure that wasn't the case when I booked a few years ago.

I have since called back and a second agent said the 1w months starts at the booking date. She said they charged the rule. Makes it very hard to get good flights over a weeks period given the flight opportunities with the likes of CX.

 

[flapper]

Hi. Can anyone clarify the rules for me. I understand that the 318k flights had to be taken with 1 year. Is that year from the first flight, which was my understanding, or 1 year from the first booking date? I am sure that wasn't the case when I booked a few years ago.

I have since called back and a second agent said the 1w months starts at the booking date. She said they charged the rule. Makes it very hard to get good flights over a weeks period given the flight opportunities with the likes of CX.

I have been told that before too, I would keep calling back (sometimes it takes many calls). It's not uncommon to be told you can't add a flight to a booking yet you can. Travel must commence 12 months from issue date there is no mention that it must end 12 months from issue date, it must end 12 months from 1st flight. I doubt there has been a rule change but I haven't changed a booking for a number of months so I can't confirm. Some people on here have mentioned adding flights recently may be someone can confirm.

 

[flapper]

Hi. Can anyone clarify the rules for me. I understand that the 318k flights had to be taken with 1 year. Is that year from the first flight, which was my understanding, or 1 year from the first booking date? I am sure that wasn't the case when I booked a few years ago.

I have since called back and a second agent said the 1w months starts at the booking date. She said they charged the rule. Makes it very hard to get good flights over a weeks period given the flight opportunities with the likes of CX.

I did ring QF to see if it was true about not being able to add a flight dated 12 months from the initial ticketing date as I do have an existing booking. 1st operator said that it wasn't possible 12 months after the booking date. I stated that I had done so previously as my booking shows and asked multiple times when it changed. She never answered that just repeated it wasn't possible.
2nd call I was told it wasn't possible to add a flight.
3rd call said I could add a flight to my booking as long as there is availability.
3 different answers from 3 calls.
It pays to HUACA, HUACA and HUACA again.

 

[Warren Mason]

Last time I booked this, way back in 2019,it was stressful but easier. I have now found someone that can add flights past our booking date. Next problem is when she tried to add the flights, they wouldn't add because we had 2 transits and 1 stopover in Helsinki. Seems it is 2 trips to a city only regards if stopover or transit and that was the machine not the agent. Found different flights to avoid Helsinki and called back. Now the bloody booking machine booked the flights but wanted 318k for the new added flights and wouldn't credit the 280k points already spent on the first half of the trip. I have been told to cancel the trip and rebook from the start using the website regardless of me telling them it isn't possible because the website won't allow more than 6 flights. Any ideas?

 

[DC3]

Last time I booked this, way back in 2019,it was stressful but easier. I have now found someone that can add flights past our booking date. Next problem is when she tried to add the flights, they wouldn't add because we had 2 transits and 1 stopover in Helsinki. Seems it is 2 trips to a city only regards if stopover or transit and that was the machine not the agent. Found different flights to avoid Helsinki and called back. Now the bloody booking machine booked the flights but wanted 318k for the new added flights and wouldn't credit the 280k points already spent on the first half of the trip. I have been told to cancel the trip and rebook from the start using the website regardless of me telling them it isn't possible because the website won't allow more than 6 flights. Any ideas?

Are you sure that the itinerary hasn’t just updated and maxed out at 318K? If a new booking, and cancelling the old one, then re-credit is not necessarily immediate. Maybe I’m not reading your post correctly.

 

[Amanad78]

Last time I booked this, way back in 2019,it was stressful but easier. I have now found someone that can add flights past our booking date. Next problem is when she tried to add the flights, they wouldn't add because we had 2 transits and 1 stopover in Helsinki. Seems it is 2 trips to a city only regards if stopover or transit and that was the machine not the agent. Found different flights to avoid Helsinki and called back. Now the bloody booking machine booked the flights but wanted 318k for the new added flights and wouldn't credit the 280k points already spent on the first half of the trip. I have been told to cancel the trip and rebook from the start using the website regardless of me telling them it isn't possible because the website won't allow more than 6 flights. Any ideas?

Sorry, I can't help you, but omg, this is so frustrating for you!! I think this will happen to me next year when I try to add to my trip, currently spent 288K points

 

[Warren Mason]

HUACA.

Tried that and got the same person. I will give her time to go home and try again.

 

[Warren Mason]

Are you sure that the itinerary hasn’t just updated and maxed out at 318K? If a new booking, and cancelling the old one, then re-credit is not necessarily immediate. Maybe I’m not reading your post correctly.

I think you are correct. She said , and I tried arguing, that the new sectors were 318k. I tried the exact same flights in a multi and only got to 186600 points each. I am 100% positive she is reading the thing incorrectly. I will try again soon. If only Qantas would pull their finger out and allow adding to an itinerary using the website. Probably save staff in the long run.

 

[sudoer]

If only Qantas would pull their finger out and allow adding to an itinerary using the website. Probably save staff in the long run.

Qantas will do everything in their power to keep the OWA difficult to book.

They'd rather QFFs spend the points on toasters or Points Plus Pay/Classic Plus

 

[DC3]

They'd rather QFFs spend the points on toasters or Points Plus Pay/Classic Plus

Toasters? Would you know when toasters will be back on special (under 850,000) points?

 

[Warren Mason]

Ok I have finally got it all sorted and am awaiting ticketing. What I have learnt. Always ring back till you get what you want. Most of the agents are useless and those that seem ok don't really know what they are doing. Some get confused with the different flight types and really get you stressed. Make sure when you do tell them repeatedly that you tried to do it on the website and that function isn't available. They shouldn't charge a service fee. Leave questions on here as people are very helpful, unlike most Qantas agents. Lastly, if you get a guy called Mike from the Philippines, you are lucky as he really knows his stuff and is very helpful.. Thanks to everyone for the helpful tips. I just hope I can help someone else out one day.. Now to sweat on the re-ticketing lol.

 

[VPS]

Ok I have finally got it all sorted and am awaiting ticketing. What I have learnt. Always ring back till you get what you want. Most of the agents are useless and those that seem ok don't really know what they are doing. Some get confused with the different flight types and really get you stressed. Make sure when you do tell them repeatedly that you tried to do it on the website and that function isn't available. They shouldn't charge a service fee. Leave questions on here as people are very helpful, unlike most Qantas agents. Lastly, if you get a guy called Mike from the Philippines, you are lucky as he really knows his stuff and is very helpful.. Thanks to everyone for the helpful tips. I just hope I can help someone else out one day.. Now to sweat on the re-ticketing lol.

Good luck - it's always a nightmare waiting for the reticketing

 

[flapper]

Ok I have finally got it all sorted and am awaiting ticketing. What I have learnt. Always ring back till you get what you want. Most of the agents are useless and those that seem ok don't really know what they are doing. Some get confused with the different flight types and really get you stressed. Make sure when you do tell them repeatedly that you tried to do it on the website and that function isn't available. They shouldn't charge a service fee. Leave questions on here as people are very helpful, unlike most Qantas agents. Lastly, if you get a guy called Mike from the Philippines, you are lucky as he really knows his stuff and is very helpful.. Thanks to everyone for the helpful tips. I just hope I can help someone else out one day.. Now to sweat on the re-ticketing lol.

Glad you got it sorted. Don't just leave the reticketing to the vagaries of the QF computer. Some airlines like CX & MH have 24 hr deadline for reticketing where if not reticketed they delete the flight from your booking. If not reticketed after 24hrs keep calling and calling this may take 10-15 calls to get sorted. Don't accept it will ticket within 24 hrs, they all say that, except the ones that say 72 hrs. They can actually see the ticketing deadline to the minute but they will deny it. The problem is they have to wait for an hour or more to get through to ticketing and they don't want to do that.
PS service fee doesn't apply to J bookings anyway.