- Joined
- Jun 24, 2008
- Posts
- 4,541
- Qantas
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- Virgin
- Red
As per my previous post, it is my understanding that once your trip commences, the only changes you can make are to the date and flight number of a flight. Once your travel has commenced you cannot cancel a flight (or flights) and get a refund:Is this still the case if my trip commences? If I book a flight on an alternative date with the hope of changing it later, and the desired date never becomes available, leading me to cancel the booked leg with the alternative date, would I receive a refund of the additional points used?
For instance, let's say my current booking requires 290k points, and the speculative booking (where I choose the wrong date initially) maxes it out to 318k points. If my trip begins but I still can't find the desired date and need to cancel that leg, would I get the 28k points back, or would they be lost?
The Qantas terms 14.9.2 suggest they'd only be refunded if I cancel the legs before my trip commences, or would still refund the difference if I cancel a sector after the trip starts?
Sorry if that's a bit confusing, still trying to wrap my head around all these rules![]()
14.9.3 Once any travel has commenced on a Classic Flight Reward, the Reward is considered used, even if the remaining travel is not completed. Qantas Points will not be re-credited to the Member's account for unused ticket coupons.
You need to sort out your entire itnerary at least 24 hours prior to departure of your first flight. It's time to look for alternative options to get home, even it that means paying for some sectors.
Good luck.