Oneworld Classic Flight Reward Discussion - The Definitive Thread

[MelbFlyer]

Use this form on their website.

There’s a category for expense reimbursement.

Thankyou very much! I'll claim once all payments clear and get home.

Also, checking on Flight Aware - the same flight (QF38) that I would have taken today has been upgraded / changed to an A380 (from an A330-200) for tomorrow's flight.

It seems somewhat 'convenient' that Qantas may have cancelled my flight today with the intention of combining two lots of passengers (ie. Today and tomorrow) onto the one larger flight due to operational reasons / passenger numbers?

I've got the other earlier flight from Singapore tomorrow (QF36 on a 787-9), but of course I'd rather just be home tomorrow instead of Monday (today's QF36 flight was full according to the consultant that we spoke with).

Looking at EF, it seems that the replacement A380 is the non-refurbished one with the old 2-2-2 business class layout too.

 

[flapper]

I was hopeful of a mass release of J rewards seats on the new CDG route QF 33/34 when they went on sale. I can't even see one seat in Y.

 

[sarvowinner]

I was hopeful of a mass release of J rewards seats on the new CDG route QF 33/34 when they went on sale. I can't even see one seat in Y

i was also disappointe.

 

[Lynda2475]

I was hopeful of a mass release of J rewards seats on the new CDG route QF 33/34 when they went on sale. I can't even see one seat in Y.

Give it a few days, I expect there will be some sort of promo or points plane; whether that is the week you want remains to be seen.

 

[elanshin]

I just got knocked back from the QF Call centre trying to add flights because he said his system doesnt allow him to have more than 9 flights in business?!?

Now forwarded and bounced to AA OW helpdesk...more waiting

Edit: and desk is closed since it's Sunday Night US time. HUACA Qantas time again?

 

[icecream]

Hi everyone, lots of great information here and I have been reading up quite a bit while trying to build a OWA. I haven't really been able to find an answer - what happens if say, you've already had a stopover in London, then when you are transiting through London later a flight is delayed so much that it puts you over the <24 hour stopover? Thanks in advance

 

[Mr H]

Hi everyone, lots of great information here and I have been reading up quite a bit while trying to build a OWA. I haven't really been able to find an answer - what happens if say, you've already had a stopover in London, then when you are transiting through London later a flight is delayed so much that it puts you over the <24 hour stopover? Thanks in advance

It is based on scheduled flight times, not actual flight times.

 

[ETW]

An open-jaw is not 2 stopovers?!?!?

Just wanted to update you on my struggle over the weekend.

- I was not able to win the argument that a surface sector does not count as 2 stopovers so I restructured my booking to now fly AMM-DXB as opposed to flying AMM-BEY and doing a surface to DXB

- I was also told that there is a maximum number of segments allowed is 15 (I thought 16) so I cut one out (I'm now down to 14)

- After 3 attempts to get this reissued and watching the segment drop off so calling back I am now being told they can't ticket it (despite paying the ADDCOL taxes on Saturday after a marathon phone session and numerous call backs) as I am not allowed to both Transit and Stopover in KUL. Upon raising that I am doing this exact same thing in AMM which has not caused an issue they have sent it for 'further investigation' again

It almost feels like they're just having trouble ticketing my flight home from KL so are actively looking for excuses that the ticket doesn't meet the rules rather than just manually ticketing it

 

[elanshin]

I just got knocked back from the QF Call centre trying to add flights because he said his system doesnt allow him to have more than 9 flights in business?!?

Now forwarded and bounced to AA OW helpdesk...more waiting

Edit: and desk is closed since it's Sunday Night US time. HUACA Qantas time again?

Update

HUACA - after explaining again the flights I wanted and why i couldn't book it initially. I was put on hold for a good 20mins while the staff tried to get it to work.

Says in the end they'll need to refer it to specialists and will give a call back. Haven't received a call back but now I see all the flights showing up on my itinerary.

No follow up email or anything. Everything marked as confirmed. Anything else i need to check if its properly ticketed?

 

[Mr H]

Update

HUACA - after explaining again the flights I wanted and why i couldn't book it initially. I was put on hold for a good 20mins while the staff tried to get it to work.

Says in the end they'll need to refer it to specialists and will give a call back. Haven't received a call back but now I see all the flights showing up on my itinerary.

No follow up email or anything. Everything marked as confirmed. Anything else i need to check if its properly ticketed?

You need to go to RJ.com or another OW carrier and go into manage booking to check that there are ticket numbers. Without a ticket number you are at risk of the conformed flights auto-cancelling.

 

[flapper]

Update

HUACA - after explaining again the flights I wanted and why i couldn't book it initially. I was put on hold for a good 20mins while the staff tried to get it to work.

Says in the end they'll need to refer it to specialists and will give a call back. Haven't received a call back but now I see all the flights showing up on my itinerary.

No follow up email or anything. Everything marked as confirmed. Anything else i need to check if its properly ticketed?

You'll need to get it reticketed. Email rewards escalations, although they usually take a few days to respond, call and ask to be reticketed, although I made 15 calls a few weeks ago and still failed to get my booking reticketed - every time I called I got a different excuse. I did have success by messaging QF via FB & X - they took about 12 hours to respond but ticketing didn't take long after the 1st response.

 

[elanshin]

You need to go to RJ.com or another OW carrier and go into manage booking to check that there are ticket numbers. Without a ticket number you are at risk of the conformed flights auto-cancelling.

Interesting, CX shows all the new additions as not ticketed. In fact it unticketed my ticketed SYD > DFW flight for some reason but has my MEL > SYD as issued which was a married segment with the Syd> DFW is ticketed.

RJ shows everything as secured. Possibly because every not ticketed sector pairs with a ticketed sector?

 

[Mr H]

Interesting, CX shows all the new additions as not ticketed. In fact it unticketed my ticketed SYD > DFW flight for some reason but has my MEL > SYD as issued which was a married segment with the Syd> DFW is ticketed.

RJ shows everything as secured. Possibly because every not ticketed sector pairs with a ticketed sector?

Secured, confirmed, etc. are meaningless. You need a ticket number for every sector. Until then, your booking is vulnerable to auto-cancellation.

 

[elanshin]

Secured, confirmed, etc. are meaningless. You need a ticket number for every sector. Until then, your booking is vulnerable to auto-cancellation.

Im actually confused with one of them showing up on CX. The SYD > DFW. I have an e-ticket number already for that unless they unticketed it when modifying this?

 

[flapper]

Im actually confused with one of them showing up on CX. The SYD > DFW. I have an e-ticket number already for that unless they unticketed it when modifying this?

Yes, when you add a new flight or there is a time change etc the old ticket number should be removed (but sometimes they make an error and don't remove it). Check Manage My Booking on RJ website or app it will show in red current ticket no (081-) if there is one, if not it has not been reticketed. If not reticketed within 24 hours some airlines (CX, MH, QR) cancel your seats on their flights. You can also email the itinerary from QF MMB - does that show all the new flights or only the old ones?

 

[Mr H]

If not reticketed within 24 hours some airlines (CX, MH, QR) cancel your seats on their flights.

Some airlines are much quicker than this. I lost seats on MH after a couple of hours.

 

[elanshin]

Some airlines are much quicker than this. I lost seats on MH after a couple of hours.

Luckily I don't expect any of these seats that aren't booked to be lost given that they're all domestic flights a while out.

But just for reference what happened.
Built my itinerary but Qantas IT multicity failed.
Called them and they couldn't ticket it either due to "CGK not showing up as an eligible IATA airport".

So i went back to QF multicity. Booked my 6 main flights and that was all correctly ticketed with an e-ticket and number. Flights

CGK> HKG
HKG > PVG
PVG > SYD
MEL > SYD > DFW > IAD
LAX > SYD.

Now I need to add the rest of the flights. Call #1, "we can't add flights due to only 9 J flights allowed (???) go to AA OW rtw. AA: "our ow rtw desk is closed".

Call #2, lots of hold. "We can't get a price to show up due to cgk as a starting city and it being in IDR".

So at this point all the above flights show up as ticketed and issued on CX mmb (except SYD > DFW, which is confusing as it was a married segment from MEL > DFW).

All the additional flights are showing as ticket not issued.

 

[Mr H]

Luckily I don't expect any of these seats that aren't booked to be lost given that they're all domestic flights a while out.

All of your seats are vulnerable, not just the new ones.

 

[ETW]

All of your seats are vulnerable, not just the new ones.

Case in point over the space of the last 24 hours I've had a DXB-HKG segment (ticketed in August) and PER-KUL-BKK (ticketed in Feb) drop off/be removed from my itinerary as I tried to make changes completely unrelated to these flights.

I almost don't want to make any further changes for fear I'll be left with no booking. Also no reply from Twitter since yesterday morning which is much slower than I usually find them.

 

[djkelly69]

Also no reply from Twitter since yesterday morning which is much slower than I usually find them.

Likely all busy celebrating the rugby world cup win.