QF Ticketed JQ Flight Cancellation

[Quickstatus]

Initially that tool didn't work

I suspect it took a certain amount of time for the solution to pop up on your manage booking page. I don't think that the solution can ever be without a latency period.

 

[MEL_Traveller]

Two thoughts here. First it's a Qantas ticket. If I booked direct with JQ you would be absolutely right. But this is a QF ticket which happens to have a JQ operated flight.

I’m not sure of the value of it being a qantas ticket? Sure they issued it, but it’s for travel on another airline. The ‘qantas group’ only exists for certain things!

Qantas issuing the ticket is little different to expedia issuing the ticket when it comes to a cancellation.

 

[RichardMEL]

I agree with a few of the others here. QF is acting as an agent selling the ticket. An agent. It's irrelevant otherwise.

If Amex travel sold you that same ticket and JQ cancelled - and offered you an alternative - do you expect Amex to fix it for you? seems to me Amex would say JQ have offered you reaccom. And anyway, they would have sold you a ticket on JQ and refer it to them as an operational issue.

the ticket selling agent (in this case, QF) has very little to do with it when it comes to irrops, operational issues like this. While yes, it's frustrating that if one wanted to make changes to said ticket, the original agent is required to do it (in this case, QF) but that's standard policy. Someone commented up thread that it would be good if this sort of thing could go away - that the operating airline, for example, could take control of an agent issued booking if need be and pull them out of the loop - but that's a whole separate issue). This was not a cancel well ahead of departure where one may consider dealing with the issuing agent appropriate if JQ did not offer suitable options.. but since this was a last minute operational cancel you really were in the hands of JQ. QF couldn't really do much at that point anyway.

Of course the real reason for this whole cancelled flight thing was clearly to give you two visits of the HBA lounge that you love so much. I reckon there's a conspiracy going on here - pity a whole planeload of pax were affected by this

 

[kangarooflyer88]

I suspect it took a certain amount of time for the solution to pop up on your manage booking page. I don't think that the solution can ever be without a latency period.

I understand that there usually is some latency and look I wouldn't care if this was something cancelled out days or months in advance. But when we are talking literally 4 hours prior to departure one does tend to get a bit anxious. Having flown JetStar now for quite a few times I'm surprised there was much latency since I've been able to rebook onto another flight in other instances where this occurred. Perhaps that it was a QF issued ticket added to that latency?

the ticket selling agent (in this case, QF) has very little to do with it when it comes to irrops, operational issues like this. While yes, it's frustrating that if one wanted to make changes to said ticket, the original agent is required to do it (in this case, QF) but that's standard policy. Someone commented up thread that it would be good if this sort of thing could go away - that the operating airline, for example, could take control of an agent issued booking if need be and pull them out of the loop - but that's a whole separate issue). This was not a cancel well ahead of departure where one may consider dealing with the issuing agent appropriate if JQ did not offer suitable options.. but since this was a last minute operational cancel you really were in the hands of JQ. QF couldn't really do much at that point anyway.

That is true the last minute nature of the cancellation likely made it difficult for QF to take control of the situation. That being said, it would be nice if during a last minute IRROPs passengers had more flexibility when it came to rebooking. There is a huge difference to having a flight cancelled that is days or weeks away versus one that takes off in a couple of hours and is the last flight of the day.

Of course the real reason for this whole cancelled flight thing was clearly to give you two visits of the HBA lounge that you love so much. I reckon there's a conspiracy going on here - pity a whole planeload of pax were affected by this

Name just one thing wrong with the QF Pub at Hobart. Cannot be done!

 

[Quickstatus]

That being said, it would be nice if during a last minute IRROPs passengers had more flexibility when it came to rebooking

That sounds like an expectation of full service from a LCC ticket

Or maybe simpler to use an airline which does not cancel such a high proportion of its flights........