munitalP
Suspended
- Joined
- Oct 10, 2006
- Posts
- 3,802
I can't believe this happened to me... :shock:
Yesterday I arrived at KTA for a KTA/PER/MEL flight home. I was approx 2 hours early for the flight and I was travelling with one of my employees who was on a KTA/PER/SYD
On checking in, I passed my FF card over the counter as ID at which point the CIP asked me for photo ID. I asked her why I needed photo ID as if I used OLCI or QC (which isn't available at KTA) I don't have a requirement to show photo ID - please note that while asking this, I am handing over my ID...
She then started to lecture me that in all the training she had had etc, photo ID was required. I didn't argue as I don't know the rules on this point, however, I pointed out to her that it didn't seem to be a requirement in other airports such as MEL, SYD or PER!
Then came the first bombshell...
Quote, "It has been like this ever since Osama Bin Laden flew his planes into the buildings in America... you don't like it, tough..."
I looked at my employee and we just shook our heads in disbelief.
In her credit, she then asked if we would like the plane that was departing now - she then proceeded to muck up my booking to such an impossible mess that it took over 1/2 an hour standing at the counter (by ourselves as she had gone "out back" to get the supervisor to help fix the mess) to finally get boarding passes. (we missed that flight and ended up back on the original)
I was issued 23D KTA/PER and 30E PER/MEL
The boarding passes had no QF info on them and this lady to say the least was becoming unfriendly towards us, in particular, me...
I decided to crack it at Qantas at that point, walked away from the counter and called QFF premium. I asked to be put through to a supervisor and was placed on hold. After 15 minutes or so, I hung up, redialed and asked the QFF rep to have the supervisor call me back when he/she was free (which was about 10 minutes later)
While standing away from checkin on hold to QFF, the CIP asked my employee to get my QFF card which he did, and she then issued me seat 5C. She would not move my employee to sit next to me from is rear of the plane seat allocation...it was too much hassle...(her words)
She then dropped the second bombshell...
Quoted from my employee (as I was away from the counter still on hold) "with utter contempt, she just said he's using his status to sit at the front of the plane - typical!".
It is difficult to explain her demeanour, her mannor or the open hostility she showed - trust me, it was there...
Waiting for my return call from QFF, we went into the little lounge and grabbed a beer from the fridge and sat somewhat in shock at the events of the previous 3/4 of an hour.
Another CIP came into the lounge to stock the fridge at which point I asked her if there was a supervisor on site? She said yes and what was it about. I quickly explained I was rather upset at how I had just been treated and I wished to lay a complaint against the original CIP.
She was quite shocked herself and immediatley went away to get her supervisor. Low and behold, the original CIP came into the lounge and tried to explain her point of view to me - I said to her that this was not the time or place and to take it outside of the lounge which we did, and to which she made a half coughd appology to me regarding the screw up with the BP's.
Again - shocked - what happened to my request to see the supervisor?
QFF rang back and I relayed the entire event to this person and his words were quite sobering...
He said to me that if I had of made mention OBL or had been hostile to the CIP, I would have been regarded as a security threat and I wouldn't have boarded - he said what had happened was wrong and he would pass it onto someone else.
In my opinon, that will be the end of the line, however, credit where credit's due, he must have rattled KTA's cage because 10 or so minutes later, the CIP came out clutching a new BP for my employee - guess what, in the seat next to me.
I will await an outcome - I am still sitting here shaking my head nearly a day later..
A couple of points...
1. I was not agressive towards the CIP
2. I never raised my voice or showed my anger at the CIP
3. I wasn't rude in anyway
4. I didn't tell the CIP what I thought of her
5. When I finally losty my cool, I walked away from the CIP before she saw my anger
6. We were not drunk, drugged or in any other out of mind state
7. If I was a Muslim, I would have been pretty cheesed off at the OBL comment, not needed nor required
8. My week has been MEL/SYD/CKG/SIN/PER/KTA/PER/MEL
I eagerly await comments
Mr!
:!:
Yesterday I arrived at KTA for a KTA/PER/MEL flight home. I was approx 2 hours early for the flight and I was travelling with one of my employees who was on a KTA/PER/SYD
On checking in, I passed my FF card over the counter as ID at which point the CIP asked me for photo ID. I asked her why I needed photo ID as if I used OLCI or QC (which isn't available at KTA) I don't have a requirement to show photo ID - please note that while asking this, I am handing over my ID...
She then started to lecture me that in all the training she had had etc, photo ID was required. I didn't argue as I don't know the rules on this point, however, I pointed out to her that it didn't seem to be a requirement in other airports such as MEL, SYD or PER!
Then came the first bombshell...
Quote, "It has been like this ever since Osama Bin Laden flew his planes into the buildings in America... you don't like it, tough..."
I looked at my employee and we just shook our heads in disbelief.
In her credit, she then asked if we would like the plane that was departing now - she then proceeded to muck up my booking to such an impossible mess that it took over 1/2 an hour standing at the counter (by ourselves as she had gone "out back" to get the supervisor to help fix the mess) to finally get boarding passes. (we missed that flight and ended up back on the original)
I was issued 23D KTA/PER and 30E PER/MEL
The boarding passes had no QF info on them and this lady to say the least was becoming unfriendly towards us, in particular, me...
I decided to crack it at Qantas at that point, walked away from the counter and called QFF premium. I asked to be put through to a supervisor and was placed on hold. After 15 minutes or so, I hung up, redialed and asked the QFF rep to have the supervisor call me back when he/she was free (which was about 10 minutes later)
While standing away from checkin on hold to QFF, the CIP asked my employee to get my QFF card which he did, and she then issued me seat 5C. She would not move my employee to sit next to me from is rear of the plane seat allocation...it was too much hassle...(her words)
She then dropped the second bombshell...
Quoted from my employee (as I was away from the counter still on hold) "with utter contempt, she just said he's using his status to sit at the front of the plane - typical!".
It is difficult to explain her demeanour, her mannor or the open hostility she showed - trust me, it was there...
Waiting for my return call from QFF, we went into the little lounge and grabbed a beer from the fridge and sat somewhat in shock at the events of the previous 3/4 of an hour.
Another CIP came into the lounge to stock the fridge at which point I asked her if there was a supervisor on site? She said yes and what was it about. I quickly explained I was rather upset at how I had just been treated and I wished to lay a complaint against the original CIP.
She was quite shocked herself and immediatley went away to get her supervisor. Low and behold, the original CIP came into the lounge and tried to explain her point of view to me - I said to her that this was not the time or place and to take it outside of the lounge which we did, and to which she made a half coughd appology to me regarding the screw up with the BP's.
Again - shocked - what happened to my request to see the supervisor?
QFF rang back and I relayed the entire event to this person and his words were quite sobering...
He said to me that if I had of made mention OBL or had been hostile to the CIP, I would have been regarded as a security threat and I wouldn't have boarded - he said what had happened was wrong and he would pass it onto someone else.
In my opinon, that will be the end of the line, however, credit where credit's due, he must have rattled KTA's cage because 10 or so minutes later, the CIP came out clutching a new BP for my employee - guess what, in the seat next to me.
I will await an outcome - I am still sitting here shaking my head nearly a day later..
A couple of points...
1. I was not agressive towards the CIP
2. I never raised my voice or showed my anger at the CIP
3. I wasn't rude in anyway
4. I didn't tell the CIP what I thought of her
5. When I finally losty my cool, I walked away from the CIP before she saw my anger
6. We were not drunk, drugged or in any other out of mind state
7. If I was a Muslim, I would have been pretty cheesed off at the OBL comment, not needed nor required
8. My week has been MEL/SYD/CKG/SIN/PER/KTA/PER/MEL
I eagerly await comments
Mr!
:!:
Last edited:
). When informed that I was QC member she told me I should use QC card for checking in despite that this was clearly against the T&C. It was a bad experieicne for me, as much as it sounds like for you. (sometimes I still wish I did a complaint)
