Does changing a booking cancel an upgrade request?

[kgreenuq]

This is a little complicated, but someone out there may have an answer:
My wife and I were booked Adelaide-London return (in PE) October 1, returning October 8. When booking, I requested points upgrades to Business for both of us on the two international flights. But now my wife's unable to travel and I've had to take her off my booking and make a separate booking for my daughter-in-law. I've made a separate upgrade request for her, but ... is my original upgrade request still good for me, or do I have to do it again? Qantas call centre person didn't seem to know. Also, as my DIL is QFF bronze, she wasn't able to book the seat next to me. Qantas call centre said they'd linked the two bookings but I'd have to wait until check-in to see if anything could be done. Does anyone know different?

 

[Quickstatus]

Yes
Also as she is a separate booking, her chances of an upgrade will depend only on her booking fare class and frequent flyer status

 

[kgreenuq]

Yes
Also as she is a separate booking, her chances of an upgrade will depend only on her booking fare class and frequent flyer status

Thanks. Is that a "yes, you have to request again" or "yes, the original request's still OK"?

 

[Quickstatus]

Request again as her booking has changed. Same with seat and meal requests.

 

[kgreenuq]

Request again as her booking has changed. Same with seat and meal requests.

Thanks again -- but perhaps I wasn't quite clear: I've already requested a new upgrade for my DIL on her booking ref. But I'm asking if I also need to refresh the upgrade request on my original booking (for myself). It's still the original booking reference number, but I'm concerned my own upgrade request that went with it might have been jettisoned because it originally included my wife. Sorry to be so dense.

 

[serfty]

It's still the original booking reference number

Go into "your bookings" on a desktop and select "request upgrade".

See if it still shows upgrade requested.

 

[kgreenuq]

Go into "your bookings" on a desktop and select "request upgrade".

See if it still shows upgrade requested.

Ah, thanks! I see it now.

 

[Quickstatus]

if I also need to refresh the upgrade request on my original booking (for myself)

I would not trust the system to hold any requests when a change has been made. Easy enough to do again via MMB

 

[justinbrett]

For the record, if you do have a confirmed upgrade, you can still change your flight and keep the upgrade, so long as the new flight has U availability - but I would only do this via the call centre, I don't think the website would retain the upgrade.

Edit - that's domestic only.

 

[justinbrett]

Is the 24h rule just for Jetstar flights?

As that process is more manual (it doesn't verify you have a flight booked), it is/was possible to book on the same day, but if that was made in error, you were already within the time period where you couldn't cancel it.

I gave a pass to my brother a few years ago and he forgot to change the date (it defaulted to current date), but when he went to change it, he couldn't as it was within the no cancellation period. I had to contact QFF to rectify it.

Wouldn't surprise me if the 24h rule is just to prevent this kind of thing.