Oneworld Classic Flight Reward Discussion - The Definitive Thread

[p--and--t]

Hi AFFers

I had a confirmed sector in my 318K booking from KUL-DOH on QR849 mid evening (20:35) Oct 9th.

Just received an email bumping me to QR853 in the early hours (02:25) of the morning Oct 10th.

My onward connection on QR from DOH still holds OK (2:05 much tighter than around 7hr).

I notice QR849 is still flying to original schedule

Can I presume that QR have bumped me to a less attractive flight because I am a QF customer or am I reading too much conspiracy theory into the shift?

The only OW lounges at KUL currently available are MH which all close at midnight.

Would QR offer a voucher or some other recompense for no lounge availability before the flight?

 

[flapper]

Yes I always have regional Y flights at the start and the end of my J bookings

I spoke to 5 operators today. All told me I can't add a Y flight to a J booking and none would even try doing it.

 

[DC3]

I spoke to 5 operators today. All told me I can't add a Y flight to a J booking and none would even try doing it.

Unfortunately, you have been speaking to the wrong people. They sound clueless.

 

[flapper]

Unfortunately, you have been speaking to the wrong people. They sound clueless.

The Qantas call centre should be the right people. As NB it is verboten for me to speak to HBA or AKL CCs. How many more times can I call and get the same reply? 11 calls in 2 days. I literally call wait on hold get the wrong info hang up and call again. I've emailed Stephanie Tully on a number of matters but not response yet.

 

[Jacques Vert]

The Qantas call centre should be the right people. As NB it is verboten for me to speak to HBA or AKL CCs. How many more times can I call and get the same reply? 11 calls in 2 days. I literally call wait on hold get the wrong info hang up and call again. I've emailed Stephanie Tully on a number of matters but not response yet.

You need to find a friend or relative with status (preferably WP+) who can make the call, explain that they are calling on your behalf and then hand the phone over to you.

 

[levelnine]

I notice QR849 is still flying to original schedule

The public schedule may not have been updated yet. For example, QF are notorious for zeroing a flight, meaning it is going to be cancelled, well before it is publicly cancelled.

 

[squid01]

I've just been told by a 3rd operator that it can't be done. I read out the rule and they still said they can't do it. I hope to draft an email to Stephanie this arvo.

Can most definitely be done. My OWA just got ticketed last night, almost all business class but one economy and one premium economy flight in there too.

From the first phone call to the last was a 48 hour period. In that time I spent 20 hours on hold or speaking with them. First problem was it not capping out the points, even though the route was within the rules (as evident by it being ticketed eventually). Second problem they couldn't calculate the taxes. Third problem was a payment issue on their end, I think maybe they had to redo the taxes but kept saying payment issue. Refused to get off hold until it was sorted but they would come up with excuses to get me off the line. Made maybe ten calls in total.

Anyway all done now, absolutely exhausting experience, I won't be back to Qantas for anything that can't be booked via the website.

Total taxes for the below trip was around AU$1200 per passenger for reference for anyone.

 

[andye]

Can most definitely be done. My OWA just got ticketed last night, almost all business class but one economy and one premium economy flight in there too.

From the first phone call to the last was a 48 hour period. In that time I spent 20 hours on hold or speaking with them. First problem was it not capping out the points, even though the route was within the rules (as evident by it being ticketed eventually). Second problem they couldn't calculate the taxes. Third problem was a payment issue on their end, I think maybe they had to redo the taxes but kept saying payment issue. Refused to get off hold until it was sorted but they would come up with excuses to get me off the line. Made maybe ten calls in total.

Anyway all done now, absolutely exhausting experience, I won't be back to Qantas for anything that can't be booked via the website.

Total taxes for the below trip was around AU$1200 per passenger for reference for anyone.

Looks a great trip

 

[levelnine]

Anyway all done now, absolutely exhausting experience, I won't be back to Qantas for anything that can't be booked via the website.

The worst part about this story is that, if any airline makes any change to any of your flights, QF may fail to issue you a new ticket, forcing flights to drop off the ticket and requiring you to start the entire process again.

 

[flapper]

Does the brains trust know if AS awards flights that show as first class but when you hover your mouse over say your flight will be in business class. Can they be added to a J OWA booking?

 

[squid01]

The worst part about this story is that, if any airline makes any change to any of your flights, QF may fail to issue you a new ticket, forcing flights to drop off the ticket and requiring you to start the entire process again.

Touch wood.

Do I need to be monitoring my flights daily in the Qantas app to ensure they are still there? Or is there some other app/site that is better? If any changes will I always be notified right away via email etc?

 

[levelnine]

Do I need to be monitoring my flights daily in the Qantas app to ensure they are still there? Or is there some other app/site that is better? If any changes will I always be notified right away via email etc?

Yes. Not that I know of — something like CheckMyTrip may help, but I don't think it definitely notifies you of all changes. No.

 

[Mr H]

Yes. Not that I know of — something like CheckMyTrip may help, but I don't think it definitely notifies you of all changes. No.

CMT notifications of changes invariably arrive before the ones from airlines.

 

[flapper]

Yes. Not that I know of — something like CheckMyTrip may help, but I don't think it definitely notifies you of all changes. No.

Yes CheckMyTrip helps but it doesn't notify all changes or cancellations but it has notifyied me of some before QF has.

 

[levelnine]

CMT notifications of changes invariably arrive before the ones from airlines.

But doesn't notify of all changes. It has missed about 25% of changes over the last six months that I have been using it.
Anyone with a OWA sadly has to monitor it manually on a daily basis.

 

[flapper]

You need to find a friend or relative with status (preferably WP+) who can make the call, explain that they are calling on your behalf and then hand the phone over to you.

I don't know any WP or WP+ is anyone on here willing to call on my behalf? I no longer have any confidence on anything the overseas CC tell me as they are wrong nearly all the time and say they will call back and never do. My email to Stephanie Tully still has not elicited a response and may not, I was hoping it gets forwarded to a flunky and they contact me. One of my requests was that I get to speak to someone from HBA or AKL. I think one call with a competent person could sought it out and save QF as so far I've called at least 20 times I don't know how many hours of CC staff that has taken up.

 

[levelnine]

I don't know any WP or WP+ is anyone on here willing to call on my behalf? I no longer have any confidence on anything the overseas CC tell me as they are wrong nearly all the time and say they will call back and never do.

Unfortunately, if you are a Bronze member, you need to seriously reconsider booking OWAs that require calling Qantas. If you can't book it online, I would not be bothering. Hopefully the situation will change in the future, but I think for the moment it simply isn't feasible unless you are willing to waste literally hundreds, if not thousands, of hours on the phone hoping for the one or two competent SA/Fiji-based agents.

 

[jeza]

Have an AY flight HEL-LIS in my OWA & have received the below email from Finnair

DAT LT will be operating selected flights on our Copenhagen route in June, and on Oulu and Lisbon routes between July and October. The leased aircraft and crew are supporting Finnair’s operational stability during the busy summer season. In the flights operated with the leased aircraft, the coughpit and cabin crew come from DAT LT. They serve customers in English. Finnair service concept is followed in the flights.

The flights still have an AY flight number with the notation that they are "operated by DAT Lt for Finnair".

I did a dummy OWA including this flight & it capped at 318k but was wondering if anyone knows whether this is allowable under the OWA rules?

 

[squid01]

I don't know any WP or WP+ is anyone on here willing to call on my behalf? I no longer have any confidence on anything the overseas CC tell me as they are wrong nearly all the time and say they will call back and never do. My email to Stephanie Tully still has not elicited a response and may not, I was hoping it gets forwarded to a flunky and they contact me. One of my requests was that I get to speak to someone from HBA or AKL. I think one call with a competent person could sought it out and save QF as so far I've called at least 20 times I don't know how many hours of CC staff that has taken up.

If you can stomach it, just keep calling. I (politely) push them, and do challenge them when they say something that is incorrect. Ask to speak with their supervisor etc. Try and call late at night or early morning to minimise hold time to get through, so if you get someone bad you can HUCA straight away. Good luck.

 

[flapper]

If you can stomach it, just keep calling. I (politely) push them, and do challenge them when they say something that is incorrect. Ask to speak with their supervisor etc. Try and call late at night or early morning to minimise hold time to get through, so if you get someone bad you can HUCA straight away. Good luck.

Thanks, up to 13 calls in 2 days, 20 over the past week since QF cancelled my SFO SYD flight. Calling early in the morning tends to get answered by Cape Town and I want to avoid them as I don't want them to stuff up my booking. 4 have told me they will call back and haven't. Even the notes on their system don't have the name or user id of who puts on the notes. They all refuse to put me through to a supervisor. I'll email Stephanie with the details of my calls today unless I get success but that is unlikely.