Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Mr H]

The new flight details also show up on CheckMyTrip, and also on the “My Bookings” pages of both JAL and AA. The AA site shows my flights as “Ticketed”.

So I guess my question here is – is this likely to be a revalidation scenario or re-ticketing? Should I get back on the phone to Qantas or should I wait it out for a bit?

On CMT under the new flight, click on the six digit Amadeus reference. That takes you through to another screen which may show a ticket number, If it shows a ticket number for that flight, then all is good. If it is blank then it has not been ticketed.

 

[Ponky]

There's no ticket number in checkmytrip, however, there has never been one show up in the app, even with the original itinerary which has the 81- ticket numbers listed on it.

 

[Mr H]

There's no ticket number in checkmytrip, however, there has never been one show up in the app, even with the original itinerary which has the 81- ticket numbers listed on it.

If that field is blank then you have a problem. If you are not seeing a blank field then you are looking at the wrong screen.

 

[Guvner]

You need to look under "Passenger Information" which is a drop-down tab below the flight info on the app

 

[Ponky]

You need to look under "Passenger Information" which is a drop down below the flight info on the app.

Yep. Passenger Info shows my FF number and Cabin Class, but no e-ticket number and never has, even though, as I say, I received my original e-ticket numbers from Qantas. I might try and delete and re-enter my trip in CMT and see what comes up.

 

[BriarFlyer]

@Guvner, can you help a CheckMyTrip newbie out? I'm not seeing the 'Passenger Information' drop-down. Beneath the flight info there's 'Trip tools' and 'More details' but nothing abt passengers.

 

[Mr H]

@Guvner, can you help a CheckMyTrip newbie out? I'm not seeing the 'Passenger Information' drop-down. Beneath the flight info there's 'Trip tools' and 'More details' but nothing abt passengers.

Go onto the itinerary. Under the flight you are interested in, click on the six figure Amadeus code - AB1C2D - and that will take you through to the screen that will have ticket numbers.

 

[vetrade]

You probably should call them back again, Ponky. I've been told that no one routinely checks if a booking is stalled in the queue. A CSA needs to take it out of the queue and re-direct it for manual processing and they will only do that if you alert them to the delay.

 

[djkelly69]

Go onto the itinerary. Under the flight you are interested in, click on the six figure Amadeus code - AB1C2D - and that will take you through to the screen that will have ticket numbers.

Sorry for the hijack (are we allowed to say that on an air travel forum??), but looking at my OWA reference in CMT, my 'Confirmation number' (as shown in Guvner's image above) is not a hyper link and not clickable?

I also have no passenger information tab, no name, no FF number, no cabin class, no seat number, etc.

 

[BriarFlyer]

@djkelly, same same. I'm not concerned about ticketing as I have the numbers but curious about the usefulness of CMT as a travel resource.

 

[Mr H]

Sorry for the hijack (are we allowed to say that on an air travel forum??), but looking at my OWA reference in CMT, my 'Confirmation number' (as shown in Guvner's image above) is not a hyper link and not clickable?

I also have no passenger information tab, no name, no FF number, no cabin class, no seat number, etc.

This bit here that I have tried to obscure in red?

 

[BriarFlyer]

That's the one.

 

[djkelly69]

This bit here that I have tried to obscure in red?

Yep. In the Android app FWIW. Just tried on my PC and it is clickable, but has basically no details besides Ref, aircraft, baggage and meal.

 

[Mr H]

Yep. In the Android app FWIW. Just tried on my PC and it is clickable, but has basically no details besides Ref, aircraft, baggage and meal.

Use the website not the app . If you click through and there’s no ticket number then it hasn’t been ticketed. The ticket numbers are added in real time.

 

[BriarFlyer]

Hmm. I have ticket numbers on my, well, e-tickets issued by eticket@amadeus (for Cathay Pacific) but they're not showing on CMT. Just tried the website and while the PNR is clickable, like @djkelly there is no ticket number or seat number or anything useful.

 

[djkelly69]

If you click through and there’s no ticket number then it hasn’t been ticketed. The ticket numbers are added in real time.

With respect to Mr H's knowledge on this, would anyone else be able to add some data points before I embark on a long and potentially extremely disheartening call to Qantas?

 

[jaseb]

With respect to Mr H's knowledge on this, would anyone else be able to add some data points before I embark on a long and potentially extremely disheartening call to Qantas?

I've signed up for a CMT account so I can check for you. Just waiting on an email confirmation.

As an aside - does anyone have any good resources/tools to monitor for when new flights are added between certain routes and/or on certain dates? For example I see HK have announced they will re-welcome tourists/visitors from May onwards. Is there something out there which can alert me when CX flights between MEL-HKG are added for a certain date (or date range)?

 

[vetrade]

With respect to Mr H's knowledge on this, would anyone else be able to add some data points before I embark on a long and potentially extremely disheartening call to Qantas?

Given my recent personal experience with CMT, I haven't found it to be as reliable as it is purported to be by others. In our case I re-routed from Europe through DOH instead of HND back to MEL because of the risks associated with closure of Russian airspace. Even after the changes were re-ticketed and the new e-Tictet numbers and flights were showing up on the QF, AY and RJ websites, CMT was showing the new flights but for some reason it was still showing the old e-Ticket numbers. Have no idea how or why that happened.

As well, ATM I am waiting on QF to confirm alternate flights because QR rescheduled our DOH - KUL flight so that it now arrives after our KUL - MEL flight departs. The negative transit time is flagged everywhere except on CMT. It's disappointing that the CMT platform hasn't recognised the impossibility of our existing KUL transit.

Having done a few J OWAs in the past, I must say that in booking our latest one, there has been a multitude of glitches and difficulties (not just with CMT) that have made this one several orders of magnitude more difficult than any of the previous ones. Maybe Covid is solely to blame but I have my doubts.

 

[Guvner]

I've signed up for a CMT account so I can check for you. Just waiting on an email confirmation.

As an aside - does anyone have any good resources/tools to monitor for when new flights are added between certain routes and/or on certain dates? For example I see HK have announced they will re-welcome tourists/visitors from May onwards. Is there something out there which can alert me when CX flights between MEL-HKG are added for a certain date (or date range)?

ExpertFlyer sort of does what you want.

 

[Aristotle9]

I needed to change the dates on my one my flights so called up, got through within half an hour n she made the change but could not reissue tickets n gave the old 24 hours spiel that I know is bad. I called back after 5 hours n they sent an email through to ticketing but no tickets yet. Will call again tomm morning I guess, but not looking good. Hopefully flights don't drop off but what can I do except prey I get Hobart