Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Noah Count]

Just wondering if anyone on this site has any insight to the CX award availability. It is good up to 26 Mar 22, which from other threads ties into the northern winter schedule changes and availability across a number of carriers becoming non existent for a couple of weeks while the schedules were readjusted. It is now a month on and CX seems to have not released any reward seats, post 26 Mar 22.

 

[flapper]

I’ve noticed that too. It’s the same with IB. I keep looking and hoping they start to release seats again.

 

[Noah Count]

I’ve noticed that too. It’s the same with IB. I keep looking and hoping they start to release seats again.

I had forgotten about IB, from recollection they also topped out at around 26 Mar 22. I am pulling together a OW F trip and what I had noticed BA were not offering F on the day I wanted to travel LHR-JFK so I was going to use IB J over BA J, as IB was not available and I booked BA J. Then fate stepped in, a couple of weeks back I did random search and to my disbelief the BA F class on the day and flight I was hoping to travel on appeared as available. As the saying goes - like a rat up a drain pipe I called QF to change from the non preferred date and time J to the F flight I was hoping for and it all worked out. I have the ticketed confirmation, selected seats so sometimes you just get lucky.

 

[Noah Count]

For those waiting for CX their awards seats are back.

 

[Spacetravel]

So I currently have my 4 chosen flights in J available and ready to book (will be calling to add other sectors later). When I attempt to book on QF website via multi-city booking I get the dreaded 4004 error and have been attempting to ring. I'm only bronze so get the worst call centre treatment. I have been trying to call for 3 days at various hours and never get through. I usually wait over an hour until it hangs up on me. Currently been waiting for 1 hour 30 min and hopefully won't get hung up on this time.

I'm new to QF, is it always this bad? Is there any other way I can book my flights? This also concerns me as my plan is to add another 11-12 segments on by calling up as seats are released. If it takes days to get through each time I may miss out on certain flights I need.

I will be gold with the status match offer in June, is the wait any better with gold?

 

[Familyman1]

So I currently have my 4 chosen flights in J available and ready to book (will be calling to add other sectors later). When I attempt to book on QF website via multi-city booking I get the dreaded 4004 error and have been attempting to ring. I'm only bronze so get the worst call centre treatment. I have been trying to call for 3 days at various hours and never get through. I usually wait over an hour until it hangs up on me. Currently been waiting for 1 hour 30 min and hopefully won't get hung up on this time.

I'm new to QF, is it always this bad? Is there any other way I can book my flights? This also concerns me as my plan is to add another 11-12 segments on by calling up as seats are released. If it takes days to get through each time I may miss out on certain flights I need.

I will be gold with the status match offer in June, is the wait any better with gold?

The Call Centre is particularly bad at the moment. As a bronze, I've had to wait over 4 hrs recently (rang at about 2pm which may be a bad time) and then got through to the South African office and got only half the requested job done. I have to ring them back to get the eticket that was meant to be sent to me within 24 hours, but the thought of another 4 hours wait is horrendous.
Maybe I'll try ringing earlier in the day.
I am surprised you are having trouble booking your first flights online. Try another browser - that has worked for me in the past.

 

[DC3]

... I am surprised you are having trouble booking your first flights online. Try another browser - that has worked for me in the past.

I agree. Four flights should not usually pose any issues on the web, unless due to some sort of temporary glitch. I would keep trying.

 

[Spacetravel]

I agree. Four flights should not usually pose any issues on the web, unless due to some sort of temporary glitch. I would keep trying.

So i've tried over multiple days and across chrome, firefox, safari, edge on windows and mac osx - all with the same result.

My itinerary is:
SYD > HND > SAP
SAP > HND
HND > LAX

So what I found is it works if I try and book SYD > SAP for the first leg (still route via HND but it puts me in Y for HND to SAP despite J being available and bookable when I do it myself.

So I guess i'm left with is the call centre wait worth it or economy for 1.5hours. Funny thing is i've already waited more than the duration of the flight. Currently at 2hr 40 min.

 

[DC3]

So i've tried over multiple days and across chrome, firefox, safari, edge on windows and mac osx - all with the same result.

My itinerary is:
SYD > HND > SAP
SAP > HND
HND > LAX

So what I found is it works if I try and book SYD > SAP for the first leg (still route via HND but it puts me in Y for HND to SAP despite J being available and bookable when I do it myself.

So I guess i'm left with is the call centre wait worth it or economy for 1.5hours. Funny thing is i've already waited more than the duration of the flight. Currently at 2hr 40 min.

Also, if the Call Centre sees just what you can see .......

 

[Spacetravel]

Also, if the Call Centre sees just what you can see .......

do you mean if they can only book what I can (HND > SAP in Y)? not like this

 

[DC3]

do you mean if they can only book what I can (HND > SAP in Y)? not like this

Well, they can only book what they can see as being available.

 

[Familyman1]

So i've tried over multiple days and across chrome, firefox, safari, edge on windows and mac osx - all with the same result.

My itinerary is:
SYD > HND > SAP
SAP > HND
HND > LAX

So what I found is it works if I try and book SYD > SAP for the first leg (still route via HND but it puts me in Y for HND to SAP despite J being available and bookable when I do it myself.

So I guess i'm left with is the call centre wait worth it or economy for 1.5hours. Funny thing is i've already waited more than the duration of the flight. Currently at 2hr 40 min.

I recently asked the South African office to book me 2 business class seats: SYD>HND>ITM because I also couldn't do it online. They said they couldn't add the HND>ITM leg because it was only available in economy and their system wouldn't allow it. So I just booked the SYD>HND business sector and I will ring later to try to add the HND>ITN sector (in economy or business - I don't care). So don't be surprised if they have trouble with your request (which is well within the rules and should therefore be possible).

 

[DC3]

So i've tried over multiple days and across chrome, firefox, safari, edge on windows and mac osx - all with the same result.

My itinerary is:
SYD > HND > SAP
SAP > HND
HND > LAX

So what I found is it works if I try and book SYD > SAP for the first leg (still route via HND but it puts me in Y for HND to SAP despite J being available and bookable when I do it myself..

So, just to clarify, you are trying to book the four segments SYD-HND, HND-SAP, SAP-HND. and HND-LAX?

In any case, I would take whatever I could get now (including Y) and then monitor availability.

 

[Spacetravel]

I recently asked the South African office to book me 2 business class seats: SYD>HND>ITM because I also couldn't do it online. They said they couldn't add the HND>ITM leg because it was only available in economy and their system wouldn't allow it. So I just booked the SYD>HND business sector and I will ring later to try to add the HND>ITN sector (in economy or business - I don't care). So don't be surprised if they have trouble with your request (which is well within the rules and should therefore be possible).

Ah cough. Well if I still have to ring it doesn't help my problem much

I'm very leaning towards just booking the sector in Y and be done with it. I'd rather 1 1.5 hour sector in Y vs losing an entire long haul leg

Post automatically merged: May 5, 2021

So, just to clarify, you are trying to book the four segments SYD-HND, HND-SAP, SAP-HND. and HND-LAX?

In any case, I would take whatever I could get now (including Y) and then monitor availability.

Yes I am, it is available in J. If I do it in multi city booking tool it gives me the exact same flights in J. Just on the final screen I get 4002 error. If I do SYD > SAP and use automatic routing it puts me on same flight in Y.

 

[DC3]

Ah cough. Well if I still have to ring it doesn't help my problem much

I'm very leaning towards just booking the sector in Y and be done with it. I'd rather 1 1.5 hour sector in Y vs losing an entire long haul leg

Remember that availability may change and J could become available at some point.

 

[DC3]

Painful, but the Call Centre may be best.

 

[Noah Count]

@banana0692 not sure if you have seen this article it may be of some help, Qantas error codes It has been a while since I booked JL Int connecting to JL dom and from memory it can be problematic due to release times of JL int and JL dom. If you are planning just to transit through HND to CTS have you considered going via HKG, there is availability on the evening flights to HKG in J then HKG-HND-CTS the HND-CTS sectors are in Y.

 

[Spacetravel]

Painful, but the Call Centre may be best.

After passing 3 hours waiting I've cracked it and booking the flight in Y. If J is still available when I'm gold I'll call back and see if it can be changed. Thanks for your help

 

[DC3]

After passing 3 hours waiting I've cracked it and booking the flight in Y. If J is still available when I'm gold I'll call back and see if it can be changed. Thanks for your help

Wait times will be much shorter when you make WP.

 

[Spacetravel]

@banana0692 not sure if you have seen this article it may be of some help, Qantas error codes It has been a while since I booked JL Int connecting to JL dom and from memory it can be problematic due to release times of JL int and JL dom. If you are planning just to transit through HND to CTS have you considered going via HKG, there is availability on the evening flights to HKG in J then HKG-HND-CTS the HND-CTS sectors are in Y.

Thanks, yeah I have thats what I referred to find out the only conclusion is to call or book HND > SAP / CTS in Y to get past this error.

I did consider HKG but I would prefer a single long haul flight to catch a nap vs the break at HKG. If I was totally stuck i'd pick this but this is only the difference between Y and J for 1.5 hour flight so I think I'm just going to cop it.

Post automatically merged: May 5, 2021

Wait times will be much shorter when you make WP.

I might have a while before I make WP, but hopefully with a nice DSC and long haul travel in 2022 I'll be there.

Thanks for all your help guys!