Oneworld Classic Flight Reward Discussion - The Definitive Thread

[pottsy]

I've put through your itinerary successfully on some random dates and it maxed out at 318,000 pts. Perhaps you accidentally selected a non-oneworld airline (Emirates or El Al, for example.)

Thanks so much, you could be correct!

 

[gfraser]

Could someone please advise best time to call the Call Centre for:
1. To get an Australian or NZ CSO and
2. For least wait time
Thanks

 

[mrsterryn]

Whoohoo just rang and got Tassie
All sorted , reward seat requested and I have my reissued E ticket .
I also did advise of the poor service from the Phillipines
I now have my Syd BNE HKD LHR CDG HND LAX Syd done for Dec 2020

 

[pottsy]

Quick question. 'If' I have to cancel my OWA (prior to starting it), do I get all the points refunded??

 

[Captain Halliday]

Quick question. 'If' I have to cancel my OWA (prior to starting it), do I get all the points refunded??

Quick answer. No.

Slightly less quick answer: there’s a 6,000 points per pax fee. You get the rest back.

Edit: confirming 6,000 for cancellation. 5,000 is the change penalty.

 

[onetonnerodeo]

I just noticed Qantas has adjusted some of their service/booking/change fees as of December 18. Anyone know the specifics of how or whether these changes extend to and/or influence OWA bookings?

 

[exceladdict]

Quick question. 'If' I have to cancel my OWA (prior to starting it), do I get all the points refunded??

You may be able to get this waived if there is a pending change to one of your flights. I have had varying success with this (see recent posts in this thread)

I just noticed Qantas has adjusted some of their service/booking/change fees as of December 18. Anyone know the specifics of how or whether these changes extend to and/or influence OWA bookings?

Normally the same t&cs apply from any ff booking - snip from website dated 29 dec 2019:

Effective 19 November 2019
Valid at the time of publishing but subject to change.
Additional Baggage Allowance - cancellation fee
Fee: 5,000 Qantas Points per person per booking
Auto Rewards service fee
Fee: 200 Qantas Points per transaction
Reward Assistance Fee - purchase of Top-up Points
For Qantas Points purchases made through the Frequent Flyer Service Centre. Amount must be paid at the time of making the purchase.
Fee: A$35 per purchase
Reward Assistance Fee - Reward Flight bookings
Money payment option is available for Reward Flight bookings made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your reservation.
Fee for International:
For bookings made prior to 18 December 2019: 6,000 Qantas Points per passenger
For bookings made on and from 18 December 2019: 7,700 Qantas Points per passenger
Fee for all other:
For bookings made prior to 18 December 2019: 3,500 Qantas Points per passenger
For bookings made on and from 18 December 2019: 4,500 Qantas Points per passenger
Or, fee where money payment option available (money payment option is not available for NZ Domestic bookings): The A$ or NZ$ booking fee set out in the 'Fees for making Bookings' table at qantas.com
Reward Assistance Fee - Retail Rewards and Vouchers
If a Rewards Assistance Fee is applicable, a money payment option is available for Retail Reward and Voucher orders in Australia or in New Zealand. Amount must be paid at the time of placing your Retail Reward/Voucher order.
Fee: 3,500 Qantas Points per order
Or, where money payment option available: A$35 or NZ$35 per order
Reward Assistance Fee - transfer of points to Eligible Family Members
For transfers made through the Frequent Flyer Service Centre. Amount must be paid at the time of making your transfer.
Fee: A$35 per transfer
Cancellation Refund Fee
Fee: 6,000 Qantas Points per passenger
Cancellation Refund Fees do not apply if you are entitled to a refund under the Conditions of Carriage or the Australian Consumer Law.
Change Fee
Changes may only be made in accordance with the applicable fare conditions.
Fee for Points Plus Pay - Flight changes:
Change and service fees are payable only in money and are disclosed in the applicable Points Plus Pay - Flight fare conditions.
Fee for Classic Flight Reward changes:
5,000 Qantas Points per passenger
Where changes are made to Classic Flight Rewards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.
Service Fees
Service Fees are payable in addition to any applicable Change Fees.
Payable where changes are made to Classic Flight Reward bookings via Qantas Contact Centres.
Money payment option is available for Reward Flight booking changes made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your changes.
Service Fees will not be applied when changing Classic Flight Rewards booked for travel in Business or First class.
Fee for Domestic AU/NZ:
For changes made to bookings prior to 18 December 2019: 4,000 Qantas Points per passenger
For changes made to bookings on and from 18 December 2019: 4,500 Qantas Points per passenger
Fee for Trans Tasman:
For changes made to bookings prior to 18 December 2019: 4,000 Qantas Points per passenger
For changes made to bookings on and from 18 December 2019: 4,500 Qantas Points per passenger
Fee for International:
For changes made to bookings prior to 18 December 2019: 8,000 Qantas Points per passenger
For changes made to bookings on and from 18 December 2019: 7,700 Qantas Qantas Points per passenger

In most cases AFF'ers will be booking in J or F so no change to service fees: "Service Fees will not be applied when changing Classic Flight Rewards booked for travel in Business or First class."

But, for economy, changes made via contact centres have increased for domestic and trans-tasman by 500 points, but dropped (?!?) for international by 300 points.

'Reward assistance' booking fees have also increased- 6000 up to 7,700 for international; 3,500 up to 4,500 for all other. Previously these were waived "if it could not be booked online". I wonder if that will be impacted

@Mattg this might be one for the newsletter; did anyone get any notice of these changing?

 

[Jacques Vert]

Quick answer. No.

Slightly less quick answer: there’s a 5,000 points per pax fee. You get the rest back.

Cancellations are 6,000 points per person; changes ate 5,000 per person.

 

[pottsy]

Quick answer. No.

Slightly less quick answer: there’s a 6,000 points per pax fee. You get the rest back.

Edit: confirming 6,000 for cancellation. 5,000 is the change penalty.

Thankyou.

 

[pottsy]

You may be able to get this waived if there is a pending change to one of your flights. I have had varying success with this (see recent posts in this thread)



Normally the same t&cs apply from any ff booking - snip from website dated 29 dec 2019:



In most cases AFF'ers will be booking in J or F so no change to service fees: "Service Fees will not be applied when changing Classic Flight Rewards booked for travel in Business or First class."

But, for economy, changes made via contact centres have increased for domestic and trans-tasman by 500 points, but dropped (?!?) for international by 300 points.

'Reward assistance' booking fees have also increased- 6000 up to 7,700 for international; 3,500 up to 4,500 for all other. Previously these were waived "if it could not be booked online". I wonder if that will be impacted

@Mattg this might be one for the newsletter; did anyone get any notice of these changing?

Thankyou.

 

[pottsy]

Just wondering if anyone 'of late' has altered their OWA 'originally booked for 280,000 points' and the points deducted have remained the same, (not increased to 318,000)!?
Grateful for any insight please.

 

[Ktan89]

Just wondering if anyone 'of late' has altered their OWA 'originally booked for 280,000 points' and the points deducted have remained the same, (not increased to 318,000)!?
Grateful for any insight please.

Points stays the same if you already have a ticketed 280k OWA booking.

 

[stirlo]

Hey has anyone had any luck booking flights to Havana with Qantas points? It doesn't come up as a destination on the Qantas website but searching on the JAL site I can see reward seats available on Iberia from Madrid? Can you still book these seats through qantas? Is there some kind of embargo on Cuba from Australia/Qantas?

 

[pottsy]

Great thankyou.

Points stays the same if you already have a ticketed 280k OWA booking.

 

[pottsy]

Darn will have to wait till Monday when I hope Australia staff are back on deck. I was unable to have the call centre staff person in the Phillipines put a request in for a rewards seat for me . It appeared she did not understand what I was requesting
I have to say I have really noticed the difference between local and overseas staff.

How did you go? Interested what time you rang and if it was the OZ, NZ call centre?

 

[mrsterryn]

How did you go? Interested what time you rang and if it was the OZ, NZ call centre?

The unsuccessful time was midday , however there was an outage that day
The two recent successful ones were mid morning

 

[pottsy]

Whoohoo just rang and got Tassie
All sorted , reward seat requested and I have my reissued E ticket .
I also did advise of the poor service from the Phillipines
I now have my Syd BNE HKD LHR CDG HND LAX Syd done for Dec 2020
[/QUOTE
Well done, out of interest what time did you ring and how do you know it was Tassie?

 

[pottsy]

Much appreciated, will give it a go tomorrow.......wish me luck.....!

The unsuccessful time was midday , however there was an outage that day
The two recent successful ones were mid morning

 

[Jacques Vert]

Hey has anyone had any luck booking flights to Havana with Qantas points? It doesn't come up as a destination on the Qantas website but searching on the JAL site I can see reward seats available on Iberia from Madrid? Can you still book these seats through qantas? Is there some kind of embargo on Cuba from Australia/Qantas?

Yes; been there, done that.

You can't book a Oneworld or Qantas Classic flight reward including Cuba online due to the US embargo. You will have to call.

Reason is (apparently) that if you were able to book online, you may include a US airline (AA) or US transit/stopover, both of which are not allowed on this type of booking.

 

[stirlo]

Reason is (apparently) that if you were able to book online, you may include a US airline (AA) or US transit/stopover, both of which are not allowed on this type of booking.

Would this have changed now? Theres plenty of flights going MIA to HAV these days and I thought Obama removed the restrictions? Why is it not allowed?