So I had a question to everyone about their opinion from a rejected Price Promise request I got.
I bought return flights to the Territory on the QANTAS website under a single booking itinerary - and chose the two cheapest flights offered. One was a QF flight out and the one back (the only option direct) was a JQ flight. I purchased all this off the website.
I then do what I’ve always done and go fishing around online to make sure I got the best deal and found Expedia (which has an Aussie ABN) had the exact same itinerary and flights and conditions for cheaper and submitted a Price match claim.
To my surprise I received this email in response (quote):
I feel pretty misled as the impression of the Price Promise would be that flights sold to me on qantas.com should be inherently eligible for the Price Match. They are selling me JQ flights on the website as part of a single booking. Yet the Price Match refuses to price match because it’s a JQ and not QF flight. It was nothing to do with the submitted matching website or any issue with the bookings, but rather one with QANTAS selling me a fare ineligible for the price match without telling me - yet also telling me the Price match exists to encourage me to purchase on QANTAS.com!?
Any thoughts on this? Am I being a bit outrageous that I feel like this?? Does this break ACCC laws on advertising??(False or misleading claims)
Thanks for your opinion!
I bought return flights to the Territory on the QANTAS website under a single booking itinerary - and chose the two cheapest flights offered. One was a QF flight out and the one back (the only option direct) was a JQ flight. I purchased all this off the website.
I then do what I’ve always done and go fishing around online to make sure I got the best deal and found Expedia (which has an Aussie ABN) had the exact same itinerary and flights and conditions for cheaper and submitted a Price match claim.
To my surprise I received this email in response (quote):
- The claim can only be made against itineraries with the same Qantas flight numbers and where all flights have a QF flight number.
- The screenshot you submitted shows an itinerary where the return flight has a JQ flight number.
- Irrespective of the operating airline, we are only able to offer price promise against lower fares with QF flight numbers as these are like for like comparisons with the same change and cancellation conditions as the fares you have booked on Qantas.com
- Our Price Promise is there to reassure our customers you can get the best Qantas fares online by booking directly at qantas.com. As such we do not match our prices against other airlines that offer a different product to our own.
I feel pretty misled as the impression of the Price Promise would be that flights sold to me on qantas.com should be inherently eligible for the Price Match. They are selling me JQ flights on the website as part of a single booking. Yet the Price Match refuses to price match because it’s a JQ and not QF flight. It was nothing to do with the submitted matching website or any issue with the bookings, but rather one with QANTAS selling me a fare ineligible for the price match without telling me - yet also telling me the Price match exists to encourage me to purchase on QANTAS.com!?
Any thoughts on this? Am I being a bit outrageous that I feel like this?? Does this break ACCC laws on advertising??(False or misleading claims)
Thanks for your opinion!