Have I just had my status comped ?

[crdtez]

I have been running my re-qualification for QP down to the wire (exp May 31) and I am currently at 1180 status credits. Following my last flight this week that took me to this level i have noticed that my account now shows the following even though i have not yet reached the 1200 point threshold. My FF card in the QF app is also showing i am Platinum and the card expiry date is May 2020.

Does this mean that i have been comped status ?

I have a Status Bonus pending in my account that i have not yet used and i am wondering if they have factored this in and expect me to redeem it for the 50 status credits that would take me over the 1200 point level.
I would prefer not to use the status bonus this year if do not have to , but i also obviously do not want to drop back to Gold after May 31 because i was 20 points under the 1200 point level. Has anyone else had this happen ?

I will probably not re-qualify for QP next year and would rather keep any possible status comps for then. Would it best in this instance to use the status bonus now just to say that I qualified this year normally ?

 

[JohnM]

It looks like it.

There has been some recent discussion here: Continuation of status

Some claim that comping no longer occurs.

Post #25 on that thread relates my experience last year.

 

[Borisdog]

I have been running my re-qualification for QP down to the wire (exp May 31) and I am currently at 1180 status credits. Following my last flight this week that took me to this level i have noticed that my account now shows the following even though i have not yet reached the 1200 point threshold. My FF card in the QF app is also showing i am Platinum and the card expiry date is May 2020.

Does this mean that i have been comped status ?

I have a Status Bonus pending in my account that i have not yet used and i am wondering if they have factored this in and expect me to redeem it for the 50 status credits that would take me over the 1200 point level.
I would prefer not to use the status bonus this year if do not have to , but i also obviously do not want to drop back to Gold after May 31 because i was 20 points under the 1200 point level. Has anyone else had this happen ?

I will probably not re-qualify for QP next year and would rather keep any possible status comps for then. Would it best in this instance to use the status bonus now just to say that I qualified this year normally ?

View attachment 166818

I’m reasonably sure the 50SC won’t count to requal anyway. Only to total status credits over your lifetime. I’d be looking for a cheap 20, I were you.

 

[woodborer]

Certainly looks like it.

Some claim that comping no longer occurs.

It does, but not to the extent it used to.

 

[maia200]

I have had my status continued when I have just been a few status credits short of retaining it. You are near the end of your membership year so it certainly looks like it.

 

[DC3]

I have had my status continued when I have just been a few status credits short of retaining it …"

Was the comp in the last 12 months or so? Going back, it seemed to be that the average over the previous 3 years was a big factor. Seems no longer to be the case?

I would've expected a comp this year on the 3-year average, but it didn't happen. Had to re-qualify, with the help of DSC.

 

[blackcat20]

I’m reasonably sure the 50SC won’t count to requal anyway. Only to total status credits over your lifetime. I’d be looking for a cheap 20, I were you.

It does count.

 

[equus]

I would prefer not to use the status bonus this year if do not have to , but i also obviously do not want to drop back to Gold after May 31 because i was 20 points under the 1200 point level. Has anyone else had this happen ?

I will probably not re-qualify for QP next year and would rather keep any possible status comps for then. Would it best in this instance to use the status bonus now just to say that I qualified this year normally ?

+1 to Blackcat - it certainly does count.

I would absolutely use it. You have to use it within 90 days of earning it, and in your case, the SC would be much better than the points. If you are not expecting to requalify WP next year (and the 50 SC is not enough to make a difference next year), then it would be "wasted" to defer it to next year - may as well guarantee it for this year.

It will still count to lifetime whether used this year or next. If you won't make WP next year, there is no point "keeping" it to contribute to making it to SG next year, when the alternative is to ensure WP now, then soft land to SG the year after anyway.

 

[BD1959]

Just be aware that there appears to be an issue at the moment taking the 50SCs .. system responds with:



This has been ongoing for about a week (and reported elsewhere) - you may have to phone to get your WP renewal recognized using the 50.

Why - oh why - must QFF constantly stuff-up perfectly good functionality??

Regards,

BD

 

[DC3]

Just be aware that there appears to be an issue at the moment taking the 50SCs .. system responds with:

View attachment 167061

This has been ongoing for about a week (and reported elsewhere) - you may have to phone to get your WP renewal recognized using the 50.

Why - oh why - must QFF constantly stuff-up perfectly good functionality??

Regards,

BD

Yes, have been trying various browsers, same tired message. Emailed [email protected] last night, as not wanting to phone the Call Centre unless as a last resort.

 

[crdtez]

Just be aware that there appears to be an issue at the moment taking the 50SCs .. system responds with:

View attachment 167061

This has been ongoing for about a week (and reported elsewhere) - you may have to phone to get your WP renewal recognized using the 50.

Why - oh why - must QFF constantly stuff-up perfectly good functionality??

Regards,

BD

Thanks for the heads up on loyalty bonus issue, i wasn't aware of this and would have left it to the last minute to try and redeem which may have been a problem in my circumstance.

 

[maia200]

Was the comp in the last 12 months or so? Going back, it seemed to be that the average over the previous 3 years was a big factor. Seems no longer to be the case?

I would've expected a comp this year on the 3-year average, but it didn't happen. Had to re-qualify, with the help of DSC.

No it was not in the last 12 months - it was about 3 years ago

 

[BD1959]

Yes, have been trying various browsers, same tired message. Emailed [email protected] last night, as not wanting to phone the Call Centre unless as a last resort.

Thanks for the heads up on loyalty bonus issue, i wasn't aware of this and would have left it to the last minute to try and redeem which may have been a problem in my circumstance.

"In the interests of science" I used the Chat function after taking that screenshot. The CSE was able to add the missing 50SCs after accessing my account and said they'd appear "within the next 24 hrs" - 4 hrs later I can see they are credited.

Regards,

BD

 

[Mike65]

Yes, have been trying various browsers, same tired message. Emailed [email protected] last night, as not wanting to phone the Call Centre unless as a last resort.

I've experienced similar with just trying to "Manage Bookings". Clearing cookies seemed to help, but only very temporarily

 

[crdtez]

"In the interests of science" I used the Chat function after taking that screenshot. The CSE was able to add the missing 50SCs after accessing my account and said they'd appear "within the next 24 hrs" - 4 hrs later I can see they are credited.

Regards,

BD

I just tried to redeem the loyalty bonus and found the same issue. I will take your advice and try and use the chat function to get the 50 SC credited.

 

[Isochronous]

Well done crdtez. Normally this happens when you've had Platinum for 3 consecutive years, but I've also seen Gold offered out of the blue to members who just happen to earn very high volume of points from cards and other sources.

 

[DC3]

I just tried to redeem the loyalty bonus and found the same issue ...

Just tried again, on-line login, a few minutes ago. Working now. All done.

Saves talking to the Call Centre at least.

 

[crdtez]

Well done crdtez. Normally this happens when you've had Platinum for 3 consecutive years, but I've also seen Gold offered out of the blue to members who just happen to earn very high volume of points from cards and other sources.

I hope they think highly of me again next year as i am pretty sure i wont get the SC's to re-qualify for QP. I bit the bullet and used my current loyalty bonus to get me to 1230 this year. This would mean that i have meet the requal level for 14 years straight.

 

[crdtez]

Just tried again, on-line login, a few minutes ago. Working now. All done.

Saves talking to the Call Center at least.

I was also trying desperately to redeem the bonus and was getting the error message. I then had problems even getting into my account ( could not get the login box at all) so I tried to log into my account using the US web page. Surprisingly (or co-incidentally) i got straight into my account , pushed the redeem now button and it went through straight away.
I struggle to understand the Qantas IT system sometimes

 

[crdtez]

It looks like it.

There has been some recent discussion here: Continuation of status

Some claim that comping no longer occurs.

Post #25 on that thread relates my experience last year.

Thanks for the link to your experience from last year. It gives me some hope that i may get a comp next year given the number of years that i have met the requal criteria , even if only just sometimes