catinjapan
Junior Member
- Joined
- Feb 28, 2015
- Posts
- 23
I flew return MEL > LHR a couple of months ago on a Qantas Points Plus Pay booking. I had thought I would have received points and status credits for the paid leg (outbound), but when I contacted Qantas customer service, they replied with the following:
"We're unable to credit your account with Qantas Points and Status Credits for your travel from to on with as Charter flights or Industry fares aren't eligible for earning. Points for travel on Classic Flight Rewards are also ineligible for earning."
According to this page, unless I have misunderstood, one can claim status credits and points on a Points Plus Pay Booking: Frequent Flyer - Flying Qantas and Partner Airlines - Flying Qantas and Jetstar - Using Qantas Points. Under the 'Points Plus Pay - Flights' subheading, it states, "...Plus, you'll also earn Qantas Points and Status Credits on eligible flights* as you would with a cash fare."
I flew:
MEL > DXB QF8407
DXB > LHR QF8001
LHR > SIN QF2
SIN > MEL QF36
Can anyone shed some light? TIA.
"We're unable to credit your account with Qantas Points and Status Credits for your travel from to on with as Charter flights or Industry fares aren't eligible for earning. Points for travel on Classic Flight Rewards are also ineligible for earning."
According to this page, unless I have misunderstood, one can claim status credits and points on a Points Plus Pay Booking: Frequent Flyer - Flying Qantas and Partner Airlines - Flying Qantas and Jetstar - Using Qantas Points. Under the 'Points Plus Pay - Flights' subheading, it states, "...Plus, you'll also earn Qantas Points and Status Credits on eligible flights* as you would with a cash fare."
I flew:
MEL > DXB QF8407
DXB > LHR QF8001
LHR > SIN QF2
SIN > MEL QF36
Can anyone shed some light? TIA.