Nickk17
Junior Member
- Joined
- Jan 8, 2018
- Posts
- 21
Hi All,
I just wanted to share a recent (and first-time) experience I had regarding a cancelled Qantas Link flight out of Sydney due to weather. Hoping to gain some additional knowledge in case this happens to me again.
I had arrived in Sydney at 6am on the red-eye from Perth, and left the terminal to attend meetings. At 1pm, I received a text message informing me that my outbound flight dep. 3pm, to TMW was cancelled, and an alternative flight, at 8am the next day was offered to me in the Qantas App.
I ended up calling reservations (13 13 13), to request the reason for the cancellation, as well as accomodation, and changing my outbound flight to the same flight number (3pm departure), the next day. They were able to confirm accomodation for me, and fulfil my alternative flight request, but I was instructed to return to SYD to un-check my baggage so they could process my new flights.
When I got back to SYD, I was told by the QantasLink service desk (near gate 1C), that because the flight cancellation was due to weather and not engineering, none of the other affected pax were given food/accomodation vouchers and were required to sort their own stuff out. (Most pax departed on other flights the next day, just as I did. When I explained to the QantasLink staff that reservations organised accommodation for me, they were quite shocked, indicating that I was 'very lucky'.
I was a bit confused by the whole situation, and had a few questions I was hoping other FF's with more experience could answer.
- Could my status (SG) (or QBR membership) have had anything to do with the reservations team giving me accomodation for the night?
- Is it standard procedure for accomodation to NOT be provided for weather delays? (I assume yes).
- Is it possible that my request for accomodation was aided by the fact I wasn't in my home port?
- Was I just randomly lucky that the call centre agent was able to organise accomodation for me despite the reason for cancellation?
Another thing, my accomodation vouchers were received from someone with an e-mail signature indicating they were based out of Hobart. I heard the 'premium' reservations call centre is in Hobart. Ever since qualifying for SG, whenever calling, the staff always open with 'Welcome to Qantas Premium', does this call centre have any additional leeway when it comes to organising these sorts of things?
Would love to hear others experiences when placed in similar situations!
Many thanks.
I just wanted to share a recent (and first-time) experience I had regarding a cancelled Qantas Link flight out of Sydney due to weather. Hoping to gain some additional knowledge in case this happens to me again.
I had arrived in Sydney at 6am on the red-eye from Perth, and left the terminal to attend meetings. At 1pm, I received a text message informing me that my outbound flight dep. 3pm, to TMW was cancelled, and an alternative flight, at 8am the next day was offered to me in the Qantas App.
I ended up calling reservations (13 13 13), to request the reason for the cancellation, as well as accomodation, and changing my outbound flight to the same flight number (3pm departure), the next day. They were able to confirm accomodation for me, and fulfil my alternative flight request, but I was instructed to return to SYD to un-check my baggage so they could process my new flights.
When I got back to SYD, I was told by the QantasLink service desk (near gate 1C), that because the flight cancellation was due to weather and not engineering, none of the other affected pax were given food/accomodation vouchers and were required to sort their own stuff out. (Most pax departed on other flights the next day, just as I did. When I explained to the QantasLink staff that reservations organised accommodation for me, they were quite shocked, indicating that I was 'very lucky'.
I was a bit confused by the whole situation, and had a few questions I was hoping other FF's with more experience could answer.
- Could my status (SG) (or QBR membership) have had anything to do with the reservations team giving me accomodation for the night?
- Is it standard procedure for accomodation to NOT be provided for weather delays? (I assume yes).
- Is it possible that my request for accomodation was aided by the fact I wasn't in my home port?
- Was I just randomly lucky that the call centre agent was able to organise accomodation for me despite the reason for cancellation?
Another thing, my accomodation vouchers were received from someone with an e-mail signature indicating they were based out of Hobart. I heard the 'premium' reservations call centre is in Hobart. Ever since qualifying for SG, whenever calling, the staff always open with 'Welcome to Qantas Premium', does this call centre have any additional leeway when it comes to organising these sorts of things?
Would love to hear others experiences when placed in similar situations!
Many thanks.