I am over old staff

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juddles

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This thread title will probably grab attention and feelings.

Short version is I think the QF system of giving older, unenthusiastic, "secure", staff the rights to certain long haul sectors is hurting them.

Longer version will become apparent as I defend the thread title :)
 
With a recent thread of yours, I think you may be in for a battle;)

Should I get my popcorn Juddles?
 
And youth does not guarantee great service.

I agree, but this is not so much an age thing, but a "seniority" thing. In my belief, if these "more senior" (rather than say older) staff behaved like this when they started, one would hope the airline would get rid of them!!
 
I agree, but this is not so much an age thing, but a "seniority" thing. In my belief, if these "more senior" (rather than say older) staff behaved like this when they started, one would hope the airline would get rid of them!!
Ok. Then title is a tad misleading and if modified I’d agree with you.
 
I agree, but this is not so much an age thing, but a "seniority" thing. In my belief, if these "more senior" (rather than say older) staff behaved like this when they started, one would hope the airline would get rid of them!!

Well seniority is usually used to determine who gets to bid for their routes first
 
People often complain in Y. Short seat pitch, etc. But in "premium" airlines such as QF, Y pax are barely more than a break-even exercise - it is premium cabins that actually generate profit. But due to labour constraints it seems to me that QF is hamfisted and suffers terrible premium-cabin pax experiences. This is surely bad for the airline, long term.
 
I cant imagine a FA with 10, 15+yrs experience wanting to deal with Y. A easier work life (ie J or F) is the joy of surviving the battle field. Most AFFers dont want to go back and sit in Y, would you want to work back there?

As to them being grumpy and tired - Im sure it happens on some regular routes because one bad apple can affect an entire team.
 
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I cant imagine a FA with 10, 15+yrs experience wanting to deal with Y. A easier work life (ie J or F) is the joy of surviving the battle field. Most AFFers dont want to go back and sit in Y, would you want to work back there?

As to them being grumpy and tired - Im sure it happens on some regular routes because one bad apple can affect an entire team.

But that is entirely my point. They have suffered the years. They are jaded. No enthusiasm left. And they thus do the minimum now. No joy or happiness left for the pax.
 
Apart from the CSM, who gets a role to say "hello" to premium pax, I am sure I get worse service in J as a P1 than I get in the other cabins as a no-one.
 
But would an airline want staff in their premium cabins who have lost any desire to serve pax?

It's the price we pay to live in countries where employees have rights?

But I get where you're coming from
 
It's the price we pay to live in countries where employees have rights?

But I get where you're coming from

I agree to the whole "rights" thing. I admire that in Australia. But when that morphs into staff being well-below par that grates on me. I spend $7,000 on an airfare and my request inflight for a water is hard - that is so, so wrong.
 
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